TRACY MILLER

Woodstock, GA ***** • 770-***-**** • ac9ov0@r.postjobfree.com/in/tmiller8

QUALIFICATIONS PROFILE

• Project Coordination: Record of large-scale project implementation which included: managing a budget, timeline and risks associated with project development. Full life cycle team management expertise, leading cross-functional business teams to drive projects from pre-development through post-implementation cycle.

• Business Analysis: Proven business system analyst, identifying optimization opportunities and working closely with business objectives to create functional business requirements using Agile and Waterfall methods. Exceptional communication strategist with the ability to identify educational growth opportunities.

• Process Improvement: Success providing results-oriented test plans developed to refine business requirements. Excel at propelling solutions forward through continual communication of detailed tracking and reporting documentation.

• SharePoint: Providing project document controls services for a wide variety of projects or programs, spanning multiple business lines.

PROFESSIONAL EXPERIENCE

ANTHEM (MAY 2018-PRESENT)

Systems Analyst:

Working with internal clients to identify enhancements and changes needed in their internal systems. Gathering requirements, documentation, project coordination, and communicating with development teams on a daily basis.

Supporting WGS clients, handling new client setups, along with various special efforts

Working on eligibility file feeds, including setting up the environment to receive files from vendors to Anthem, and ensures everything is working properly before Production files are received

Maintaining client setups once in Production:

o Triage production issues with files being transmitted

o Update current client set ups during renewal process

o Support ticket maintenance using JIRA

SOUTHERN COMPANY GAS (NATURAL GAS COMPANY)-ATLANTA, GA (MARCH 2017-MAY 2018)

Project Support Specialist:

Coordinate key work management tasks related to capital construction projects

Vendor Management Key Duties:

Issuing contractor work permit IDs for contractors to initiate work

Review, analyze, and convert all best practices documentation into new company standards

Creating shared documentation for bids to be processed through approval chain

SharePoint administration for construction services project sites

Document Control Analyst specializing in SharePoint:

Training internal and external users on how to use SharePoint 2010. Working with active workflows, administering and overseeing complex security permissions, serving as a liaison to IT and a lead tester and communicator for SharePoint migrations, and providing troubleshooting and support for the users of the SharePoint sites.

Key Achievements within SharePoint:

Developing document controls best practices including processes, standards, and tools.

Design and develop new/refined project logs (routing/approval) logs to meet the needs of project teams (e.g. invoice logs, MTR logs, purchase request logs, etc.).

Training both external and internal team members in how to use SharePoint and how to load information via the workflow logs.

Establish and administer project repositories/SharePoint sites (e.g. provide security permission, initial build out of standard folder structures, development of automated work flow processes, etc.).

Provide troubleshooting for repository questions, technical issues, outages, space limitations, log in issues, etc.

Working with IT and others, to develop and execute communication plans related to SharePoint migrations (e.g. to inform users of the migration, of new login procedures, new URLs, etc.).

NASCO (NATIONAL CLAIMS PAYER SYSTEM FOR THE BCBS ASSOCIATION)–Atlanta, GA (February 2006 to November 2016)

Project Coordinator:

Directed all aspects of numerous projects to exceed company standards by focusing on accuracy, consistency, time management, and budget allocations. Developed comprehensive schedule tracking to ensure high-quality, timely service, as well as effective prioritization to address late deliverables. Assigned work, set priorities, provide guidance in the completion of tasks, and reviewed deliverables with PM's and business analysts as well as SME's. Educated project stakeholders on expectations, turnaround times, change controls, and documentation.

Key Achievements:

SharePoint: ensured a constant line of information sharing for multiple projects by owning and managing SharePoint to store, organize, share, and access project updates.

Risk Management: Tracked issues and risk management, change management, and assisted with creating various documents and monitoring tools along the Program Life Cycle (PLC) and Software Development Life Cycle (SDLC).

Communication: assisted in creating an effective communication system between the Project Manager and all involved parties.

Education/Training: essential in identifying educational opportunities for stakeholders within the project scope, which increased the group collaboration and understanding of the project life cycle.

Business Systems Analyst:

Managed coordination and communication between cross functional teams including internal and external customers (technical team, BCBS plans, FEP) to efficiently complete business and project requirements. Encouraged continual improvement by developing process improvement documentation while also conducting weekly status project reports and meetings. Utilized various data analysis techniques to streamline user documentation based on functional requirements.

Key Achievements:

Business Requirements:

o Conducted business requirement and use case reviews using the Agile or Waterfall methodology to ensure development of clear, concise, and traceable requirements and use cases to optimize internal and external stakeholders.

o Created business project artifacts (requirements) to be transferred into an electronic filing system to follow the SDLC life cycle.

o Developed methodology documents using tools such as: JAD sessions, diagrams, and workflow/process documents

SharePoint Management: ensured a constant line of information sharing for multiple projects by owning and managing SharePoint to store, organize, share, and access project updates.

Defect/Testing:

o Consulted with stakeholders, developers, and testing analysts regarding the use of business process management techniques to develop testing materials (queries created and tested) and track defects through solution and closure.

o Developed and executed test cases in a model office environment through UAT resulting in promotion of business requirements into a production environment.

Benefits Analyst:

Accountable for medical and dental benefit coding across two national Blue Cross/Blue Shield networks. Exceeded customer expectations by working individually with customers to recommend the most suitable plan for their needs and educate them on basic medical code comprehension.

Key Achievements:

Benefit coding: coordinated with various businesses (new and renewed) to evaluate their plans through applicable benefit coding tests.

Issue resolution: successfully addressed client related programming and coding issues by utilizing data evaluation, resolution, and recoding.

GROUP RESOURCES, INC (THIRD PARTY HEALTH INSURANCE VENDOR)–Atlanta, GA (January 1994-February 2006)

Team Leader/Benefit Examiner:

Trained and lead a team of 11 employees through evaluation and decision-making processes for claims, customer inquiries, and implementing healthcare plan benefits.

Key Achievements:

Supervised a streamlined workflow by delegating specific tasks and verifying their completion through daily and weekly reports for management.

Acted as an advisor and reviewer for complex claims, achieving quick and reliable solutions focused on customer satisfaction.

Claims processing: processed various types of claims, including medical, dental, short-term disability, and Section 125 claims for 15 accounts while also administering plan benefits.

Customer Service: professionally addressed 30 to 40 customer service calls per day regarding general inquiries, dissatisfied clients, disability, and plan benefits.

EDUCATION AND COMPETENCIES

ASHER SCHOOL OF BUSINESS – Atlanta, GA (May 1998): Associates in Office Management and Office Technology

Application Knowledge: Microsoft Office Suite including Word and Excel, JIRA, SharePoint 2007,2010 and Office 365 Online (SharePoint 2013), SharePoint Designer, Forefront Identity Manager (FIM),Power Advocate, Intranet, IBM Rational tools (ClearQuest and ReqPro), Project Data Management Time Tracking Software (PDM), Planview, Nshare, Serena Collage, NPS, Advanced proficiency with 10-key, Microsoft Outlook, WebEx, and Skype.

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