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Customer Service Executive

Charlotte, NC
June 25, 2019

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Nagalakshmi Poluri

Customer Technical Support

Phone: 980-***-****

Professional Summary:

Having 2 years of experience as a technical support executive handling customer Order issues in SAP domain and 2 years of experience as front desk executive taking care of business process.

Advanced knowledge of SAP SD operations in customers creation and Order handling/tracking.

Adapts seamlessly to business processes and technology.

Skills and Qualifications:

Providing Exceptional Service, Building Loyal Relationships, Solving Problems for Increasing Sales.

Dynamic customer service professional experienced in both call-center and IT services.

Work with team according to the timelines provided by management.

Staff coaching and Mentoring junior staff to understand business process.

Proficient in MS office in preparing documents and reporting to manager.

Effective decision-making capabilities in handling customer order issues.

Professional Contribution:

Mytec Soft, Hyderabad, India

Role: Technical Support Executive Jan ‘13 – Oct ‘14

Knowledge in SAP system as an end user, taking care of customer orders in SD domain (Quotations, Order, delivery to Invoicing).

Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Joined technical support team to take care of Customers issues related to internal product.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Highly professional--dependable, reliable and able to perform duties with minimal supervision.

Role: Front Desk Executive Jan ‘11 – Dec ‘12

Coordinate with reception staff to greet customers and ensure information is available to them.

Answers phones and route all incoming calls to the correct team.

Tracking employee attendance on day to day basis and coordinate with them as per company rules.

Proficient in using MS Outlook to send emails within the team and outside the company.

Schedule meetings as necessary

Nov 2014 - till date:

Multi-tasking with taking care of my family and kids, assisting teachers at the schools of my kids.

Educational Qualifications:

Bachelor’s Degree: Vel Tech Engineering College, Anna University, India (CSE – Computer Sciences Engineering).

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