Professional Summary:

Customer focused and quality-oriented Program/Delivery Manager with over 20 years of Healthcare Information Technology and software/hardware experience for full scope delivery of enterprise integrations/implementations from concept through finish utilizing such methodologies as Agile and Waterfall.

Responsibilities range from project/program/delivery leadership, team/technical lead, to senior consultant. Expert knowledge in the areas of architecture, development, process improvement and quality assurance and configuration management in enterprise application environments.

Well-developed interpersonal, conflict resolution, problem-solving and leadership skills.

Strong record of developing and implementing large cross-functional projects/programs with teams consisting of on-shore/off-shore resources; with close attention to budgets, timeframes, quality and customer specifications.

Education:

Doctor of Management in Organizational Leadership (DoM) University of Phoenix, (Candidate 2019)

Master of Business Administration, Healthcare Management (MBA), University of Phoenix, 2005

Bachelor of Science in Information Technology (BSIT), University of Phoenix, 2003

Bachelor of Business Administration (BBA), Simon Fraser University, 1980

Professional Skills:

$MM Program Management

Strong Problem Solving

Resource Planning

Infrastructure Planning and Management

Enterprise Technologies

Testing Strategy and Execution

Risk assessment

Stakeholder Management

Cut-Ove/Conversion Planning/Management

Health Technology Assessment

Effective Communication Skills

Training & Development

Requirement gathering and analysis

Data Migration planning and execution

Impact Assessment

Claims Processing

Data Analysis

Change Management

Strong Organizational Skills

Process Improvement

Vendor contract negotiation/maintenance

Certifications/Training:

Certified Professional Project Manager (PMP)

Certified Six Sigma Green Belt

Certified e*Gate & e*Xchange Implementer

DataGate Interface Eng. (DGServer) Level I & II, S.T.C

CAI Interface Engine (TDM) Certification

Sun Quest System Management

Key Achievements:

Expert knowledge of Project Management life cycle and process flow (Agile, Waterfall)

Several years of experience managing and working with Clinical Data within the Healthcare environment

Managed integration of Epic Care Clinical Systems with enterprise wide legacy application while implementing a new interface engine (Orion Health’s Rhapsody)

Planned and executed legacy data Conversion and Cut-Over activities for Epic Clinical Systems implementation

Managed data migrations and conversions

Planned and executed integration and testing of all the enterprise wide devices with Epic Care Clinical system

Led the integration team through the enterprise wide Epic Clinical System (Inpatient)

Led complex technology integration projects and rolled out Lab Information Systems infrastructure, including device integration

Coordinated the implementation of an ERP (PeopleSoft) system as part of an enterprise wide Cerner implementation and integration

Managed implementation of EZ Cap Claims processing system

Managed ICD-10 Remediation and conversion Program

Managed the implementation of NextGen Clinical application upgrades and Patient Portal including the all the Cut-Over and Go-Live activities

Managed an HIE program of integrating several clinical labs across the nation sending patient diagnostic data to a central location in real time for analysis with a project staff of 24 direct reports

Managed a program of interconnecting all the Points-of-Services of the Province of British Columbia, Canada’s Health Authorities exchanging patient’s clinical and demographics data in real time with a project staff of 9 contractors and direct reports.

Expert knowledge of HL7 protocol as it applies to the healthcare industry (HL7 Certified)

Expert knowledge of integrated enterprise business information applications (e*Gate™, JCAPS, Rhapsody)

Instrumental in planning end-to-end integration testing of all applications, including McKesson STAR, Cerner’s full suite of products, and over 200 departmental applications

Planned the migration of over 7,500 Point-to-Point interfaces to an HL7-based interface engine (Orion Health, Rhapsody)

Attending Doctoral Degree studies. Sept 2018 - Present

Professional Experience:

Independent Contractor multiple locations

East West Manufacturing – Los Angeles, CA Jan 2017 – Jul 2018

Project Manager/Resource manager (Contract)

Managing a multi-million-dollar construction project with forty-five internal and external resources and vendors building two hospitals in Ethiopia

Generated the project plan for the entire project identifying all tasks to be performed by each trade

Managed the installation and implementation of the infrastructures (Servers, Desktops, Etc.)

Managed the resource allocation.

First Choice Professionals (Scottsdale, AZ)

Contract to Mount Sinai Health System, New York City Sep 2016 – Dec 2016

Cut-Over / Conversion (Go-Live) Project Manager

This project involved conversion of the existing enterprise wide legacy Medical Record number (MRN) to a newly generated MRN from Epic

Generated and managed the project plan for each work stream

Performed data analysis to architect Conversion activity

Gathered conversion Requirements

Managed the data migration and conversion from several EMRs to Epic

Insys Group (Rochelle Park, NJ) (Remote)

Contract to United Healthcare Group Feb 2016 – Sep 2016

Project manager/STARS Program Delivery/Implementation Manager West Region

This project involved expansion of UHG’s STARS rating program to the West Coast to better serve the participating clients on the West Coast by implementing the HEDIS (Healthcare Effectiveness Data and Information) program

Managed the implementation of HEDIS/STARS rating program for the West Region

Designed and implemented the Onboarding process for the participating hospitals and clinics

Allscripts Healthcare LLC. Jun 2015 – Oct 2015

Contract to PIH Health (Whittier, CA) (On Site)

PMO Program Manager, Business Application (Rev Cycle App)

This assignment involved managing the implementation of ICD-10 remediation efforts as well as migration of Monument claims processing system to EZ-Cap application

Managed implementation of VOCERA communication application

Managed implementation of EZ Cap Claims processing system

Managed the implementation of Tableau System

Managed the ICD-10 remediation & conversion program

Dell Services Inc. (Round Rock TX) (Remote) Apr 2014 – Jun 2015

Payer Solutions Delivery & Implementation Sr. Delivery Manager/ PMO Manager

Managed Technology Assessment for several Health Plans

Created dossiers regarding the applicable cost of new technology

Managed a staff of 20 project managers and the solutions (Software) development team

Managed the delivery and implementation of Solutions

Managed the Solution & Implementation PMO

Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives

Manage multiple third-party partners in the successful delivery of technical solutions.

Health Plans such as IKA, Monument etc. Claims processing systems

In Flight projects for all Benefit Enrollment configuration

Manage Health Plan Solution Portal implementation

Prosum Technologies Jan 2014 – Apr 2014

Contract to Huntington Memorial Hospital (Pasadena CA) (On Site)

Cut-Over/Go Live Project Manager

Huntington Memorial Hospital was converting their EMR from Meditech to Cerner. My assignment was to support the activation team, Cut-Over planning and manage new application implementation

Conducted Technology Assessment for several applications and created cost dossiers

Supported Meditech to Cerner clinical application Conversion and Activation

Managed Sysmex Lab conversion and Activation

Managed the Implementation of Cancer Alert System

Managed Telco POC implementation

Managed Sleep Center Activation

Managed the data migration planning and activities

Information Technology Optimizers Jul 2013 – Jan 2014

Contract to Scottsdale Healthcare, Scottsdale AZ (On Site)

Sr. PMO Project Manager

Assignment involved the following:

Managed Enterprise wide system upgrade to Windows 7 operating system including servers and desktops

NextGen Enterprise Application upgrade involving;

Patient Portal

UD1 Upgrade

5.8 Upgrade preparedness

Data Migration

BH Billing

Managed implementation and activation of Daptiv Portfolio & Project Management (PPM)

Vitalize Consulting Solutions (Acquired by Leidos Health) May 2012 – Jul 2013

Sr. Project Manager

Integration Project Manager (Waterfall Environment)

Epic Care Clinical System Integration & legacy data conversion

University of Arkansas for Medical Sciences (UAMS), (On Site) Project involved implementation of Epic Care Clinical System in addition to an Interface Engine (Orion Health’s Rhapsody); utilizing web services as part of a web-based application

Responsible for the implementation of the new interface engine and conversion, Cut-Over planning and data migration of all the existing interfaces from the legacy systems to the new one.

Performed Post-Implementation analysis to measure the project success

Core Health Technologies (North Carolina)

Health Management Associates (Naples FL) Aug 2011 – Apr 2012

Integration/Conversion Program Manager (Contractor) (Agile Environment)

Designed the overall architecture of the entire HL7 integration environment utilizing Orion Health’s Rhapsody Interface Engine

Recommended and implemented new processes to improve the project in-take process

Created the overall Project Plan (MS Project) for migration and conversion of over 7,500 interfaces from the existing AS400 environment to an HL7 interface engine (Orion Health’s Rhapsody Interface Engine)

Coordinated the hiring of ten FTEs and consultants for the migration project

Children’s Hospital Los Angeles (CHLA) Sep 2010 – Jul 2011

Senior Infrastructure Project Manager, Integration and Conversion (Contractor)

Designed and implemented the infrastructure of the new Patient Tower, adjacent to the existing hospital (360 Bed facility)

Led scoping, planning, strategy and integration testing for Clinical Application as part of overall integration testing for the transition from the current facility into a state-of-the-art new patient tower at a leading pediatric teaching institution

Assumed leadership role in DAPPS team of three project managers

Designed and scripted the integrated testing scenarios for end-to-end integration testing

Designed and scripted the integration and testing of all devices

Ensured that all DAPPS applications were modified to accommodate new location and/or changes, extended, and tested prior to overall integration testing

Mentored junior project managers within IS and in specific departments

Quantix INC. (Denver CO) 2010

Integration/Infrastructure Program Manager (On Site) (Agile Environment)

Contract to Catholic Health Initiative (CHI) (Denver CO) Apr 2010 – Sep 2010

Planned the implementation of a centralized integration environment

Planned and executed development of infrastructure for Integration Environment

Planned and executed data migration activities

Determined the required capacity for the new environment

Facilitate update of the data center to accommodate the new integration environment

Created the overall project plan for migration and centralization of the entire integration environment

Coordinated the hiring of an entire migration team of consultants

Responsible for 45 direct and indirect reports consisting of FTEs, contractors, and project manager

Trained and mentored junior project managers in HL7 protocol and integration environment

Children’s Hospital Los Angeles (CHLA) Feb 2010 – Apr 2010

Scoped the requirements and created the project plan (MS Project) for transitioning to a new patient tower

Computer Science Corporation (El Segundo, CA 2002 – 2010

Sr. Consultant / Sr. Manager (Agile Environment) Oct 2005 – Jan 2010

Managed several integration/implementations of clinical application engagements for healthcare clients

Instituted Change Management Control Board to manage the change activities

Led the project team for the client account

Managed a development team of 9 developers located both on-shore at client site and off-shore Bangalore, India

Assigned tasks to team using the Driver/Rider approach

Utilized the Global Process Framework (GPF) for projects

Developed the overall project plans for the implementation using such tools as MS Project

Determined current and future state of the clinical application implementation/integration to perform gap analysis

Performed hardware requirements analysis for any upgrade

Developed architecture for future state as well as future interfaces of the clinical application implementations

Assumed administrative responsibility for all the project team members, including annual appraisals and job/project performance reviews

Large Teaching Hospital (Kansas University Medical Center, Kansas City) (On Site)

Implementation Engagement Manager – Epic Care Clinical System Integration. (Waterfall & Agile)

Project involved implementation of Epic Care Clinical System in addition to an Interface Engine; utilizing web services as part of a web-based application

Responsible for the overall implementation of the Epic Care Clinical System (Inpatient) including the Cut-Over and legacy data conversion

Determined the hardware and infrastructure requirements

Negotiated and purchased the required hardware and the devices

Made presentations to the client leadership and Steering Committee on a weekly basis with regards to the status of the projects; recommended new solutions if any

Utilized a diverse geographically located project staff of 15 on-site crew as well as a development crew in Bangalore, India

Gathered all the necessary information by conducting in-person interviews of the clinical analysts and users

Created the requirement documentation; presented to the project sponsors to obtain approvals and sign-offs

Coordinated with the development team in India for prompt delivery

Centers for Disease Control and Prevention (CDC) Bio-Sense Data Provisioning Program

Engagement Manager for the West Coast Bio-Watch Sites (Atlanta GA)

Collected patient clinical data and transmitted the same to CDC in real time utilizing web-based application/interfaces

Project involved designation of two territories (East & West), each consisting of several Bio-Watch cities, each city consisting of at least one Bio-Watch hospital and a crew of at least one Rhapsody developer and one analyst

A Rhapsody Interface Engine was places at each Bio-Watch hospital transmitting in real time De-Identified patient clinical data (Chief complaint) to CDC for analysis and prevention of any developing trend and/or bio-terrorism

Assumed primary responsibility for planning and delivering the completed project with a project staff of 24 HL7 analysts, developers and technical personnel for the implementation of the BioSense solutions architecture for several Bio Watch sites

Children’s Hospital Los Angeles (CHLA) Jul 2002 – Oct 2005

EAI Architect/Integration Program Manager

Managed the implementation of HL7 Data interfaces as part of Cerner GenLab implementation and upgrade of the existing hardware to accommodate the new applications

Designed the overall EAI technical architecture for ERP and Clinical Schemas

Led a crew of developers and analysts to develop data interfaces to integrate Lab devices as well as the enterprise business applications

Coordinated the implementation of an ERP (PeopleSoft) system as part of an enterprise wide Cerner implementation and integration

Temple University Hospital, Philadelphia, PA Aug 2001 – Jul 2002

Interface developer/Independent Contractor

Designed, developed and tested custom Seebeyond e*Gate HL7 interfaces

Supported implementation of IDX Radiology System

Migrated the existing interfaces from DataGate to e*Gate

SeeBeyond Technology Corporation, Monrovia, CA Aug 2000 – Aug 2001

Engagement/Integration Program Manager

Managed client engagements with attention to the service delivery excellence and resource planning in such industries as Healthcare, Retail and Wholesale products, Financials and Manufacturing.

Wrote proposals and Statements of Work for the work that had been sold and promised to the client.

Los Angeles County Medical Center, Los Angeles, CA Nov 1999 – Aug 2000

Oversight Program Manager/ Independent Contractor

Conducted a JAD session to develop requirements for a new Property Inventory/TAX system for LA County

Manage implementation of Order Management system in an Oversight role.

Conferred with Project Sponsor and users on business requirements on a timely manner

Created and managed the overall Project Plan using MS Project tools

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