Customer Service Manager
Resume:
MICHAEL ATTA-AMOFA
CURRICULUM VITAE
OBJECTIVE
To secure a suitable position that will utilize my academic skills, allow me to contribute my part to the growth of the company /institution and also provide me with the opportunity for growth and advancement.
PERSONAL INFORMATION
NAME: Michael Atta-Amofa
ADDRESS: P. O. Box 55, Bibiani W/R
PHONE: 024*******/050*******
EMAIL: ****************@*****.***/****************@*****.***
BIRTH DATE: 19th April, 1990
MARITAL STATUS: Single
EDUCATION
DIGITAL AFRICA: Platform Management, Strategy, & Innovation 2016
The Center for Global Enterprise,
BSC: Agricultural Technology (Agric Economics and extension option) 2014.
University for Development Studies,
Nyankpala -Tamale, Ghana.
WASSCE: General Science 2008.
Kumasi High School
BECE
Bibiani Community Junior High School
SKILLS
Displays considerable range of strength across a wide range of personal skills in particular research, analysis, thinking, together with problem solving.
Enjoy working within a team environment together with the challenge of carrying out individual tasks which has been experienced throughout my course.
Excellent leadership and Good attention to details skills.
Good organizational and Multi-tasking skills,
Excellent communication and innovative skills,
Excellent negotiation, reporting and Teamwork skill,
Interpersonal skills, ability to learn faster and adapt to new things
Basic computing techniques (MS Word, Excel, Power point SPSS and STATA for data analysis).
EXPERIENCE
Customer Service Officer GN Bank, Derma Branch current
DUTIES
Coordinating the activities of mobile bankers and staff
Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services
Balance and update savings passbooks and close accounts when requested.
Follow all bank policies and procedures.
Competencies
1.Customer/Client Focus.
2.Decision Making.
3.Technical Capacity.
4.Stress Management/Composure.
5.Thoroughness.
6.Communication Proficiency
Procurement University for Development studies 2013/2014
National Service Personnel Ministry of Food and Agriculture Ejisu, 2014-2015
Worked at MOFA Bibiani as student intern, 2011
As a researcher on the UDS-Third Trimester Field Practical Program 2010-2014
Worked as a manager at VAS 25 Enterprise Bibiani, 2008-2010.
LEADERSHIP POSITIONS HELD
DIGITAL AFRICA: Platform Management, Strategy, & Innovation 2016
The Center For Global Enterprise, Group Leader.
Member of the coordinating secretary team in charge of Northern zone National union of Ghana students (NUGS) 2013/2014
Central Students’ Representative Council (SRC) Secretary University for Development studies 2013/2014
Students’ Representative Council (SRC) Secretary University for Development studies Nyankpala Campus 2013/2014
TRAINING AND SERMINAR SPSS and stata-Statistical Trainning Program & Data Management 2013
Savanna Farmers marketing company (SFMC) program on marketing and Famer capacity building 2013
Databank Universal Economic School (DUES CLUB) Greatness Summit 2011
Workshop training at Sadaasongtaba Guinea fowl co. Ltd 2013
Workshop at Farmer training centre (FTC) in Pusu-Namongo.2013
Workshop training at Integrated Tamale Fruits Company (ITFC)
LANGUAGE SKILLS
English: excellent
TWI: excellent
PERSONAL CHARACTERISTICS
Hard working, Adaptable, self-motivated, innovative, team player
REFERENCES
Dr Michael Ayamga
University for Development Studies, Tamale
Lecturer
********@*****.***
Dr Joseph Amikuzunu
University for Development Studies, Tamale
Snr. Lecturer
*******@*****.***
Mrs. Esther Konadu-Yiadom Ayim
Branch Manager
GN Bank, Derma Branch
***********@*****.***
Contact this candidate