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Customer Service Manager

Location:
Accra, Greater Accra Region, Ghana
Posted:
June 25, 2019

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Resume:

MICHAEL ATTA-AMOFA

CURRICULUM VITAE

OBJECTIVE

To secure a suitable position that will utilize my academic skills, allow me to contribute my part to the growth of the company /institution and also provide me with the opportunity for growth and advancement.

PERSONAL INFORMATION

NAME: Michael Atta-Amofa

ADDRESS: P. O. Box 55, Bibiani W/R

PHONE: 024*******/050*******

EMAIL: ac9os6@r.postjobfree.com/ac9os6@r.postjobfree.com

BIRTH DATE: 19th April, 1990

MARITAL STATUS: Single

EDUCATION

DIGITAL AFRICA: Platform Management, Strategy, & Innovation 2016

The Center for Global Enterprise,

BSC: Agricultural Technology (Agric Economics and extension option) 2014.

University for Development Studies,

Nyankpala -Tamale, Ghana.

WASSCE: General Science 2008.

Kumasi High School

BECE

Bibiani Community Junior High School

SKILLS

Displays considerable range of strength across a wide range of personal skills in particular research, analysis, thinking, together with problem solving.

Enjoy working within a team environment together with the challenge of carrying out individual tasks which has been experienced throughout my course.

Excellent leadership and Good attention to details skills.

Good organizational and Multi-tasking skills,

Excellent communication and innovative skills,

Excellent negotiation, reporting and Teamwork skill,

Interpersonal skills, ability to learn faster and adapt to new things

Basic computing techniques (MS Word, Excel, Power point SPSS and STATA for data analysis).

EXPERIENCE

Customer Service Officer GN Bank, Derma Branch current

DUTIES

Coordinating the activities of mobile bankers and staff

Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.

Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Cross-sell bank products and services

Balance and update savings passbooks and close accounts when requested.

Follow all bank policies and procedures.

Competencies

1.Customer/Client Focus.

2.Decision Making.

3.Technical Capacity.

4.Stress Management/Composure.

5.Thoroughness.

6.Communication Proficiency

Procurement University for Development studies 2013/2014

National Service Personnel Ministry of Food and Agriculture Ejisu, 2014-2015

Worked at MOFA Bibiani as student intern, 2011

As a researcher on the UDS-Third Trimester Field Practical Program 2010-2014

Worked as a manager at VAS 25 Enterprise Bibiani, 2008-2010.

LEADERSHIP POSITIONS HELD

DIGITAL AFRICA: Platform Management, Strategy, & Innovation 2016

The Center For Global Enterprise, Group Leader.

Member of the coordinating secretary team in charge of Northern zone National union of Ghana students (NUGS) 2013/2014

Central Students’ Representative Council (SRC) Secretary University for Development studies 2013/2014

Students’ Representative Council (SRC) Secretary University for Development studies Nyankpala Campus 2013/2014

TRAINING AND SERMINAR SPSS and stata-Statistical Trainning Program & Data Management 2013

Savanna Farmers marketing company (SFMC) program on marketing and Famer capacity building 2013

Databank Universal Economic School (DUES CLUB) Greatness Summit 2011

Workshop training at Sadaasongtaba Guinea fowl co. Ltd 2013

Workshop at Farmer training centre (FTC) in Pusu-Namongo.2013

Workshop training at Integrated Tamale Fruits Company (ITFC)

LANGUAGE SKILLS

English: excellent

TWI: excellent

PERSONAL CHARACTERISTICS

Hard working, Adaptable, self-motivated, innovative, team player

REFERENCES

Dr Michael Ayamga

University for Development Studies, Tamale

Lecturer

(024*******)

ac9os6@r.postjobfree.com

Dr Joseph Amikuzunu

University for Development Studies, Tamale

Snr. Lecturer

(024*******)

ac9os6@r.postjobfree.com

Mrs. Esther Konadu-Yiadom Ayim

Branch Manager

GN Bank, Derma Branch

+233*********)

ac9os6@r.postjobfree.com



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