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Manager Customer Service

Sandton, Gauteng, South Africa
10 000
June 25, 2019

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Clementine Close

** ***** ******




Dear Sir/Madam

This letter is to express my interest in the position:

The opportunity presented in this listing is very appealing, and I believe that my experience and education will make me a competitive candidate for this position.

To help you learn more about my track record, I have enclosed my CV. While it illustrates my experience and training, what it cannot communicate is my dedication to my work. My professional creed includes:

Pride in the quality of my work, and a willingness to personally perform even the most menial tasks to remove project obstacles and get the job done.

Excellent skills in guiding, motivating, training and mentoring interns.

Provide exceptional contributions to customer service for all customers.

I strive for continued excellence.

You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom you and your customers will rely on. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

I hope that you'll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your company as a member of your team.

Thank you for your time and consideration.


Marry-Jane Sibongile Nyathi



Full name : Marry-Jane Sibongile

Surname : Nyathi

Postal address : 12 Flame Street

: Nelspruit

: 1200

Mobile Number : 071*******

Email :

Citizenship : South African

Identity Number : 901**********

Gender : Female

Marital Status : Married

Home language : Zulu

Other language : English, Afrikaans, SiSwati, Zulu

Driver’s License : Code (b) 8 (own vehicle)


Secondary Education

High School : Lowveld High School

Matric Certificate : Umalusi National Senior Certificate no.0424505

Subjects : English

: Afrikaans

: Mathematical Literacy

: Life Orientation

: Accounting

: Business Studies

: Tourism

Tertiary Education

Institution : Tshwane University of Technology (2009-2011)

Qualification : National Diploma Tourism Management

Subjects : Tourism Development

: Tourism Management (Human Resource

Pastel fundamentals)

: Tourism Practice (Destinations)

: Law for tourism

: Communication (interpersonal skills, verbal & non- verbal communication, agenda &meetings)

: End User Computing (Microsoft word, Web


Microsoft Power Point & Pastel)

: Marketing (Hospitality marketing, sales & marketing)

Computer literacy

Operating Systems : Windows XP

Microsoft Office : 2003 &2007

Computer Applications : Microsoft word, Excel, Web design, Microsoft Outlook

: Microsoft Power Point & Pastel


National Diploma Tourism Management (2011)

Other Qualifications.

Opera (booking system for hotels)

GIS (Geographical Information Systems)

GPS (Global Positioning System)

Pastel (electronic book keeping)

Travel Agency Certificate (certificate on travel agency operations)

Website Design (beginner’s course on website designing)

Tour plan (tour and tour packaging operations)

Fares (certificate in airport calculations and policies)

Galileo (certificate alongside with fares, baggage and domestic and international taxes)


Company : Uniglobe BNS Travel Pty Ltd

Position : Travel Consultant/ Receptionist

Duties : Book flights, accommodation, car rental, tour packages for clients

: Prepare invoices, quotes and Vouchers

: Answer and make calls

: Send receive emails

: Co-ordinate and prepare for meetings, conferences, workshops, seminars, etc.

: Update the database on a regular basis.

: Compile and update contracts register.

: Receive; open and record incoming correspondence

Period : 12 September 2012 – 12 April 2013

Company: Selected Portfolios

Position: Receptionist

Duties: Bookings of reservations, making and follow up on enquiries,

Make and receive calls, send and receive emails, daily admin and cash up. Assist with information for tenders and marketing plan.

: Develop and maintain effective filing system for the office

: Ensure that documents are filed in accordance with internal filing system to enhance access to and efficient retrieval of information

: Perform other general official duties that may be assigned

: Receive; open and record incoming correspondence

: Receive and direct guests to the relevant officials

Period: 12 April 2013 – 30 October 2013

Company Nedbank

Position: Sales Consultant

Duties: Open banking loans

Meet monthly targets, Register candidates for credit card, canvas for potential clients to open accounts with the bank. Filing, use of computer.

Period: 01 April 2014 – 30 June 2014

Company: BMW Eastview

Position: Admin Assistant (panel beating department)

Duties: Doing quotes, Answer and make phone calls, emails and faxes. Set appointments for booking for appointments and sending daily updates to clients. Scan, upload and file documents.

Period: 01 July 2014 – 20 July 2018

Company: Westvaal Motor Holdings

Position: Warranty Clerk

Duties: Work with service advisors of different branches to send all job cards, Warranty claims, recall claims, Invoicing job cards, create and allocate labour rate codes and time. Doing monthly recons.

Period: 18 March 2019 – Till Present


Computer literate

well developed in writing, verbal and interpersonal skills

Ability to work under pressure constant pressure to meet deadlines

Strong customer focus and high work standard

Telephone manners etiquette

Ability to work independently and as a team

hard worker and a fast learner

Conflict management


Uniglobe BNS Travel

Stevens Mashaba


Tel: 013-***-****/ 013-******* / 082-***-****

Selected Portolios

Erica Ferreira

Administration Manager

Tel: 013-***-****

Cell: 082-***-****


Chantel Janse Van Rensburg



BMW Eastview

Mr Cedrick Vilakazi

Service Manager


Westvaal Motor Holdings

Ms Seanleigh Best

Warranty Supervisor


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