Human Resources

Manju Newoor

Hyland Road, Surrey

Phone: 604-***-****

Email: ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience in Human Resources and Administration

Strong ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company

Broad experience in recruitment and selection process (knowledge of all recruitment cycle)

With the ability to think big but also not afraid to "roll up my sleeves."

True hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement

Comprehensive experience with rapid and complex changing work environment

Enthusiastic team player with a strong drive to create a positive work environment

The ability to manage multiple priorities simultaneously, have a bias for action - orientated on results

Wide experience in dealing with the Union

Trilingual-English, French and Hindi

WORK EXPERIENCE

Trainer- Youth at work Program

Educacentre College, Surrey, B.C Since Feb 2018

Design and develop training programs

Use known education principles and stay up-to-date on new training methods and techniques

Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Help new immigrants to integrate the Canadian labour market

Prepare the action plan for each participants

Help participants with resume and application letters

Organise workshops

Help with job search and job placements

Prepare participants for interviews

Work with close collaborations with employers and Job developers for job placements

Instructor -Basic computer course

Educacentre College, Surrey, B.C Since March 2018

Use software such as MS Word, Excel, PowerPoint

Use different search engines (Google) and different browsers (Chrome, Firefox}

Bilingual Customer Service Agent (Seasonal)

Air Canada, YVR Airport Richmond Nov 2017-Feb 2018

Provided excellent customer service by:

Welcoming passengers & giving guidance to passengers

Helping passengers to check in on the Air Canada Kiosk

Helping elderly passengers and minors with special request

Collaborated with colleagues to improve services

HR Manager

State Bank of Mauritius 2016-2017

Managed HR operations and directed the HR Division to deliver a comprehensive service to the Business

Managed the Employee Relations cell including joint meetings with Union, Collective Bargaining process, Dispute Resolution, Disciplinary and Grievance process

Conducted training and handled the change management process by ensuring proper change management across the Bank

Handled employee relations, including disciplinary and grievances

Drove performance management, objective settings, KPIs including coaching and training of appraisers

Provided guidance on staff development and their improvements plans

Assisted with Job Evaluations and reviews of various position or levels

Managed Manpower planning and Budgeting

HR Manager

State Bank of India 2011-2015

Supported upper management with the overall operations of the Human Resources Division

Established and monitored HR dashboard, taking corrective actions where relevant

Planned and delivered regular training activities and impart regular training for professional development

Handled the Collective Bargaining process

Acted as liaison officer with Government Bodies as required in respect of HR matters (Arranged work/occupation permits for Expats when required)

Overseen the Health & Safety department

Administration and HR Manager

Top Turf Mauritius Ltd, Mauritius 2003-2011

Managed all HR and administration Division

Drafted and finalised the HR policy

Prepared annual staff cost budget in collaboration with Executive team and forward planning

Assisted with Talent management by enabling the Business Units to attract, retain and motivate talent

Handled the appraisal and reward processes to ensure fair and balanced performance assessment

Attended employees’ grievances as well as disciplinary issues, including legal matters

Assisted with preparation of Job descriptions, ensured job roles are defined, and structures are in place

EDUCATION AND CERTIFICATION

Train the Trainer

Go2HR, Vancouver April 2019

HR Management

SFU, Surrey Campus April 2019

CPHR Designation In progress

Health&Safety Certificate

Ontario March 2019

Super Host, Foundations of Service Quality

Educacentre College, Surrey 2018

Food Safe Certificate

Educacentre College, Vancouver 2018

First Aid Certificate

Educacentre College, Surrey 2018

Train the Trainer Certificate (Human Resources Training) 2012

Mauritius Institute of Training and Development

Bachelor Degree in Human Resources Management 2011

University of Technology

Diploma in Human Resources Management 2007

Mauritius Employers Federation

Certificate in Human Resources Management 2005

Mauritius Employers Federation

COMPUTER SKILLS

Microsoft Word, Excel, HRIS and Social Medias

VOLUNTEER WORK

Administrative Assistant /Receptionist since Aug 2017

DiverseCity,Surrey

Welcome and guide visitors

Update new immigrant’s information in database

Reorganize file

Answer phone calls and book appointments

Trainer since June 2017

John Volken Academy,Surrey

Help with resume and application letters

Conduct training –Customer care, Dress for Success

Help with job search

References available upon request

Contact this candidate