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Medical Assistant Customer Service

Greenwood, IN
16.00 or higher
June 24, 2019

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Angela L. Wills **** East Troy

Avenue, Apt B Indpls, 46203 Phone:


Registered Medical Assistant

Career Objective Experienced Medical Assistant seeking a position in medical office setting


• 8 years of experience working as a medical assistant in small/large office settings

• Familiar with all Microsoft programs, Epic, Cerner and Affinity program for medical offices

• Experience in a team-oriented office environment, working to achieve metrics and company goals

• Phlebotomy and Vitals, Performed EKG’s, Medical Terminology, Urinalysis

• CPR, First Aid, and AED Certified, HIPAA Compliant

• Billing and Coding, experienced w/ IV’s, assisted physician w/minor procedures

• Maintain Patient Files, Charting, Filing, Answer Phones, Scheduled Appointments Education Kaplan College Southeast,

Indianapolis, IN 4/2011 Medical Assistant

Diploma-GPA 4.0

Work Experience 12/18-4/19

Medexpress Urgent Care:

Worked as a Registered

Medical Assistant in an urgent

care setting

Opusing, LLC

Registered Medical Assistant


• Worked within IU Hospital pain clinic in a temporary capacity using the Cerner database. See Community Physicians Network job description for additional details Riverview Health Registered Medical

Assistant/Phlebotomist 1/18-3/18

• Responsibilities as assigned by clinic supervisor including phlebotomy on inpatients/outpatients. Information recorded via Cerner database. Other responsibilities as assigned by supervisor. Franciscan Alliance 1/17-4/17

Registered Medical Assistant

• Worked within Center Grove Family Medicine in a temporary capacity using the Epic Database. See Community Physicians Network job description Allied Healthgroup, LLC

4/17-6/17 Registered Medical


• Traveling position as a Registered Medical Assistant within St Vincent Network offices. See Community Physicians Network job description.

Aerotek Staffing Agency 6/17-7/17 Registered

Medical Assistant

• Temporary traveling position as a Medical Assistant within American Health Network offices See Community Physicians Network job description

Community Physicians of Indiana, Indianapolis, IN 2011-2016 Registered Medical Assistant, Community Diabetes and Endocrinology

• Traveling position as Medical Assistant within the Community Network.

• Back office responsibilities including: Phlebotomy, EKG’s, taking vitals and urinalysis

• Front office responsibilities including: Rooming patients, appointment scheduling, reconciling medications

• Specimen handling

• Admitted and ordered labs for patients

• Verified and updated medical insurance

• Superior Customer service skills

• Checked in specimens with the use of courier logs

• Multiple clerical skills

Speedway, Southport, IN 2010-2011 Customer Service Representative Cashier and customer service at a 24 hour retail gas station. Stocking shelves and preparation of foods.

• Cash Handling and reconciliation of receipts.

Pain Management Center Indianapolis, IN 2010- 2011 Medical Assistant Extern (160 Hours) Extern at small medical practice, working front and back office.

• Experience in hands on patient care, as well scheduling and file maintenance. Alverno Clinical Laboratories, Indianapolis, IN 2008-2009 Office Assistant General office supporting office manager in Laboratory setting. Superior Customer service skills and general clerical skills. Specimen handling, checked in specimens with the use of courier logs

• Admitted and ordered labs for patients, verified and updated medical insurance

• Specimen handling

• Superior Customer service skills

• Checked in specimens with the use of courier logs

• Multiple clerical skills

Clayton Services, Inc, Indianapolis, IN 2006-2007 Mortgage Indexing Specialist

• Accurate classification of mortgage documents, reviewed/verified multiple types of loans

• Responsible for processing mortgages in a digital format using cutting-edge proprietary software

Manpower Staffing Agency, Greenwood, IN 2005 –2009 Temporary Clerical and Administrative positions

• Assignments in a variety of general clerical positions, including customer service and data entry

New Concepts, Indianapolis, IN

2005–2008 Product


• Assisted Corporate Supervisor in multiple office operations

• Assisted in the demonstration of new products and displayed in-store marketing References Kimberly Wheeler: Phone # 317-***-****, E-mail: Known for fourteen years. Former employee/supervisor relationship. Worked for her as a product demonstrator and administrative assistant helping with day to day operations. Laura Klinestiver: Phone #317-***-****, E-mail:, known for seven years through Community Physicians Network. Acquaintance through Community Physicians Network.

Andrea Mossoney: Phone # 317-***-****, E-mail:, known for five years as a former supervisor with Community Health Network. Sean Toomey: Phone # 317-***-****, E-mail:, known for 20 years as a former coworker of Clayton Services. Jerry Patton: Phone # 317-***-****, E-mail:, known for six years from Kaplan College as a former classmate.

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