Receptionist/Bellman

Mr. Virgilio C. De Guzman

Al Jazeera Compound, Bldg. 1-Flat 0003

Al Muntazah, Doha, Qatar

Mobile no : (974-********

Email : ********@*****.***

Professional Summary: Professional and efficient Airport Representative looking for position in which to become an asset to the airport and help to the customers. EMPLOYMENT RECORD

Airport Representative

Tourist Hotel/June 2018 up to present

Old Salata, Doha Qatar

Tel. # (974-********

● Stand by at the arrival terminal for every flight arrival

● Greet passengers upon entry and arrange the transportation and aid them in finding the correct area.

● Assist with guest luggage as and when required.

● Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.

● For any changes on arrival and departure flight must be reported to front office manager and concierge.

Front Desk Office Receptionist

Tourist Hotel Doha

June 2015-June 2018

Old Salata, Doha Qatar

Tel # (974-********

● Dealing with bookings by phone, email, letter, fax or face to face.

● Completing procedures when guests arrive and leave.

● Choosing rooms and handling out keys.

● Preparing bills and taking payments.

● Taking and passing on messages to guests.

● Dealing with special requests from guests (like storing valuable items).

● Answering questions about the hotel offers and the surrounding area.

● Dealing with complaints or problems.

Bellman

Tourist Hotel

June 2014-2015

● Help keep the entrance and lobby areas of the hotel tidy and welcoming.

● Knowledgeable about the hotel I represent, as well as the city or region where the hotel is located.

● Combination of customer service, spot cleaning and concierge activities. Organized, friendly, responsive and able to think on our own feet.

● Helping guests out of vehicles, unloading their luggage and transporting into the hotel and onto their rooms. Helping them to find their rooms, teaching them to operate door locks and room light and assisting with roll-away beds or cribs.

● When the guests depart, I am responsible to takes their luggage from the room and load it into their departure vehicle.

Housekeeping Supervisor

Genmart Hotel Group Inc. (Aliw Inn)

December 2011-January 2014

Pasay City, Philippines

Tel #: +63-02-831****

● Responsible for the operation of the overall housekeeping functions in the guests rooms, office, corridor, restaurant, stairways and other location at the facility

● Preparing housekeeping day-off and room assignments.

● Assist inventory to ensure that all housekeeping materials are properly handled and recorded.

Linen Clerk

Genmart Hotel Group Inc.

August 1999-July 2000

● Ensures the delivery of clean uniforms, towels, and linen to client.

● Duties include sorting, assembling, and wrapping linen packs and restoring as needed

● Manages the inventory, receiving and distribution of linen supplies. Room Attendant

Genmart Hotel Group Inc.

March 1999-August 1999

● Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor

● Promote a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest request and problems SPECIAL SKILLS

● Written and verbal communication.

● Microsoft Word/ Microsoft Office/PowerPoint & Wish.net

● Hospitality and leadership skills

● Business writing

● Ability to work independently

● People management and supervisory skills

EDUCATIONAL ATTAINMENT

La Consolacion University Philippines

(Formerly University of Regina Carmeli)

City of Malolos, Bulacan

Junior Secretarial

June 1987 –April 1989

Marcelo H. del Pilar National High School

(Formerly Marcelo H. del Pilar High School

June 1982-April 1986

Certification Achieved

CHARACTER REFERENCE

available upon request.

I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.

Mr. Virgilio C. De Guzman

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