SHANNON M. MAJOR

*** ***** **.

Ephrata, PA

***** *********: 215-***-**** / email: ac9oiz@r.postjobfree.com CAREER OBJECTIVE

My objective is to obtain a position with a professional company where my skills are valued and can better the company’s future growth and success. I am a dedicated, trustworthy, honest leader looking for stability in my next career choice.

WORK EXPERIENCE

CORE 3 Scottsdale, AZ.

August 1999 – March 2003

Certification

Officer

Key Responsibilities:

• Responsible for reviewing all completed financial aid packets and information issued to you for certification decisions review.

• Supported the office personnel with any queries regarding certification decisions or client actions.

• Completed all necessary reviews within a timely manner. SERVICE MASTER Mesa, AZ.

April 2003 – October 2007

Fire loss/Dispatch Manager

Key Responsibilities:

• Received emergency calls and recorded information from client to send on call technician to client emergency site.

• Followed up with clients in regards to condition of emergency, answered any questions from clients to ensure quality service.

• Contacted insurance companies to update completion dates.

• Inspected mold remediation set up IAQA Indoor Air Quality Association. FARNSWORTH WHOLESALE Mesa, Az.

November 2007 – January 2009

Quality Control Manager

Major Responsibilities:

• Responsible for setting work schedules, driver routes.

• Received and verified daily deliveries, inspected and inventoried.

• Communicated with VP concerning customer complaints, hiring and firing. Continues...

1, Tel: 215-***-**** Major

BODEK and RHODES Philadelphia, PA

October 2009 – August 2016

Quality Control Manager

Major Responsibilities:

• Responsible for assurance of correct items delivered to customers daily.

• Monitored 25-35 employee’s production, training, annual reviews and discipline.

• Responsible for meeting UPS, FED EX, and postal service pick up times daily.

• Direct contact for sales team regarding questions or issues with inventory in stock.

• Filled in for General Manager when vacationing or absent by fielding calls and emails. Benjamin Foods Willow Groove, PA

Quality Control Manager

August 2016 – July 2017

Major responsibilities :

• Responsible for assurance of correct items being delivered to customers daily.

• Ran reports on auditors and selectors in regards to accuracy.

• Communicated with transportation department about any daily scheduling changes.

• Direct contact with sales team regarding any changes to orders or inventory.

• Contacted truck dispatch on any outbound shipping issues.

• Responsible for interviewing, hiring and any disciplinary issues.

• Trained operations team on WMS programs and RF scanner use.

• Responsible for 35 direct report associates.

Westinghouse Lighting Phila. Pa.

Assistant Operations Manager

August 2017 to March 2019

• Responsible for day to day operations. Shipping. Receiving, payroll, status reports, order management.

• Held weekly managers meetings to ensure operations is moving in right direction.

• Responsible for interviewing warehouse operations personnel.

• Responsible for all aspects of building maintenance and renovations.

• Experienced super user with various WMS programs, RF scanners.

• Used Microsoft office software daily.

• Responsible for equipment purchase, forklift, reach truck etc. Along with other distribution needs.

• Member of safety committee.

• Responsible for 55 direct report associates.

EDUCATION

Univ. of Arizona, Tucson, AZ August 1990 – May 1994 BA, Business Management

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