Email · firstname.lastname@example.org
Well-qualified and proficient in handling complex customer issues and promoting positive experience. Efficiency- driven and organized with team- oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled un coordinating documentation and handling payments.
10/2018 – CURRENT
CUSTOMER SERVICE REPRESENTATIVE, the results companies
Maintained customer happiness with forward-thinking strategies that focus on addressing a customer needs, and resolving their issues are concerns with their health insurance
Fielding diverse questions about issues such as available health plans, current prices and upcoming company changes.
08/2014 – 07/2016
OFFICE ASSISTANT, faulkner state community college
Interacted with customers professionally by phone, email or in-person to provide information on their bills, and direct phone calls are question to the desired staff members.
Processed payments and documented account changes for financial accuracy and transparency;
Keep files and digitized and organized records for easy updating and retrieval by any team member with access.
CRIMINAL JUSTICE MINOR PRE-LAW, Troy university
ASSOCIATE IN ARTS, faulkner state community college
Creative problem solving
Multi-line phone talent
MS Office proficiency
Good listening skills