Office Assistant Customer Service

TYSHIRA BROUGHTON

**** *********, ****** ** ***** · 251-***-****

Email · ****************@*****.***

Well-qualified and proficient in handling complex customer issues and promoting positive experience. Efficiency- driven and organized with team- oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled un coordinating documentation and handling payments.

EXPERIENCE

10/2018 – CURRENT

CUSTOMER SERVICE REPRESENTATIVE, the results companies

Maintained customer happiness with forward-thinking strategies that focus on addressing a customer needs, and resolving their issues are concerns with their health insurance

Fielding diverse questions about issues such as available health plans, current prices and upcoming company changes.

08/2014 – 07/2016

OFFICE ASSISTANT, faulkner state community college

Interacted with customers professionally by phone, email or in-person to provide information on their bills, and direct phone calls are question to the desired staff members.

Processed payments and documented account changes for financial accuracy and transparency;

Keep files and digitized and organized records for easy updating and retrieval by any team member with access.

EDUCATION

AUGUST 2016

CRIMINAL JUSTICE MINOR PRE-LAW, Troy university

AUGUST 2014

ASSOCIATE IN ARTS, faulkner state community college

SKILLS

Data entry

Creative problem solving

Multi-line phone talent

Quick learner

Recordkeeping strengths

MS Office proficiency

Good listening skills

Computer proficient

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