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Banking - Head Of Operations

Location:
Lagos, Lagos, Nigeria
Posted:
June 24, 2019

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Resume:

AMAKA UWANDU

** ***** *****, *** **** Avenue, Elekahia, Port Harcourt, Rivers State. Nigeria

Telephone: +234********** - Email: ac9oha@r.postjobfree.com; ac9oha@r.postjobfree.com PROFESSIONAL PROFILE

A self-motivated and dedicated individual with 15 years plus experience within the financial industry. Result oriented banker having the skills to contribute strong business and relationship development, leadership and managerial experience. COMPETENCIES

Ability to provide attention to detail and ensure tasks are completed to perfection.

Possess strong analytical and problem-solving skills; able to make sound and concrete decisions.

Ability to respond to the clients and understand their needs.

Outstanding communication, presentation and sales aptitude.

Has personal and professional ethics, to foster a diverse and respectful work place.

Ability to adapt to changing work environment while keeping focus on goals.

Takes responsibility for actions and always show reliability and trustworthiness.

Computer proficiency in MS Word and Excel.

EMPLOYMENT HISTORY

Guaranty Trust Bank Plc, Port Harcourt Nigeria

Asst. Manager (Head of Banking Operations) January 2008- Present

Head of Local Branch Operations.

Performed Fund Transfer Operations.

Review Proofs and Reconciliation of customers’ deposit and withdrawals at the end of day’s transactions.

Cross selling of bank’s products to customers

General Supervision of cash and teller unit, ATMs under the branch purview, funds transfer unit etc.

Generating/Review of all the regulatory and statutory reports emanating from the unit.

Acted as Vault Custodian.

Approval of accounts to be opened, ATM custodian, in charge of branch customer service operations.

Conducted on the job training and orientation for new associates posted to the branch. Organized customer service and enlightenment campaign program.

Conducted Recruitment and training of Industrial Trainees and short-term casual staffs as needs arise.

Guaranty Trust Bank Plc, Port Harcourt Nigeria

Transfer/Clearing representative/Teller Captain October. 2006- Dec 2007

Issuing of bank draft and taking the necessary charges.

Receiving of transfer forms and own and other bank’s cheques from bank customers and processing them accordingly.

Representing the bank and all her non-settlement at Central Bank of Nigeria for Clearing activities.

Handled Proofs and Reconciliation of the bank’s internal ledgers Guaranty Trust Bank Plc, Port Harcourt Nigeria

Customer Service Representative, June 2004- Dec 2004

Prompt resolution of all customer’s issues/requests

Account opening

Issuance and requisition of Cheque books and ATM cards to customers

Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Profiling customers on Internet banking platform and other E-channels.

Logging of customer’s dispense errors, treatment of stopped cheque instructions.

Printing of customer’s statements, reference letters and other kind of customer’s requests

KEYACHIEVEMENTSBest clearing officer in 2005/2006

Kicked off a new branch and grew it from zero customer base to more than 3000 within a period of 5 months.

Maintained an error free report on all the bank’s ledger which made our branch to take the lead in the nation-wide Monthly Profitability Return (OPR) for the year in view EDUCATION

M.B.A Business Management, University of Port Harcourt, Port Harcourt, Nigeria (2015)

B.Agric. (Upper Division): Agricultural Economics and Extension, University of Uyo, Uyo Nigeria (2001)

SSCE: University Demonstration Secondary School, Uniport, Port Harcourt, Nigeria. (1994)

PROFESSIONAL TRAINING

Mar. 2004- June 2004 Guaranty Trust Bank Plc. Training School Ilupeju, Lagos. Mar. 2005- Mar. 2005 Superior Customer Delight Certificate Program. April 2007 – April 2007 Operations Management School, GTBank Plc March 2017 Strategic Business Leadership; Lagos Business School November 2017 Managing Efforts, Getting Results, GTBank Plc June 2019 Project Management Training (PMP certification in view) Piston and Fusion Ltd

REFERENCES ARE AVAILABLE ON REQUEST



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