Yvonne Denise Hoover

**** ******** *****

Deltona, FL 32725

386-***-****

Objective

To join a progressive and dynamic organization that will allow me to utilize my skill sets to grow within the company and contribute to the continued growth and success of the company.

Skills

Recognized customer service and sales experience for over 20 years, persuasive communication and creative problem solving. Budgeting strategies and forecasting. Effective sales training and cold calling techniques, people and goal oriented, capable of multiple task, well organized, attention to detail and quick to pick up on new things.

Work Experience

August 2015 - November 2018 United Contractors Building Corp.

Construction Start Coordinator

Respossible for creating templates for builders home plans, entering all new job starts, scope of work and product purchase orders. Figuring job cost and profitability with use of Eclare and Gemini programs. Ordering and scheduling material for supervisors in the field. Calculating cost of field change orders and processing to builders for approval.

June 2012 – July 2013 ECO Construction & Maintenance

Project Manager

Responsible for the planning, organizing, dispatching and completion of projects assigned to contractors in US and Canada.

Jan. 2008 – Sept. 2011 John Knox Village of Central Florida

Facilities Office Manager/Administrative Assistant

Responsibilities included dispatching, answering phones, processing resident work orders for over 700 residents within a continuing care facility. Provide customer service, follow up and insure satisfaction to all residents of JKV.

Maintain budget and overages, Resident billings, Payroll, daily trouble shooting, job training, problem solving and to maintain reports showing productivity and effectiveness of said department. Manage all daily maintenance services by following company policies and procedures.

March 2005 – Jan 2008 Seminole Precast Manufacturing, Inc.

Contract Administration/Sales & Marketing

Responsibilities included setting up contracts, review incoming contracts, notice to owners, Release of Liens, collections, data entry, estimating, quotes and proposals. Maintain all marketing data and reports, schedule all outgoing product deliveries, customer service and satisfaction. Highly recognized for over achievement and customer relations.

October 2004 – March 2005 CJ Landscaping Company & Nursery, Inc.

Office Manager

Responsibilities included dispatching, answering phones, sales, customer service and satisfaction, preparing and creating invoices and proposals, writing and submitting contracts, payroll, Account Receivables and Payables.

November 1998 – August 2004 Score International, Inc. A Unit of Timken

Dealer & Government Sales Specialist/Department Manager

Held all responsibilities for said department, sales growth, duties, task, projects and reports, yearly projections, forecasting, supervising and training of other employees, maintained all accounts with great customer report and total satisfaction. Attended conventions throughout the US to build customer relations and to promote company services to new prospects. Also organized annual company events and participated in presentations to help clients build customer base and profitability. Sales Growth within first year of position was over 400%. Growth continued within following years, resulting in over 2.5 million in dental repair products and services.

October 1995 – Nov. 1998 Donald Art Publishing Company, Inc.

Sales Representative/Account Executive

Responsible for maintaining customer accounts and building customer base.

Provided customer service to businesses and individuals with proven success and great customer relations. Other task included cash handlings, visual displays, order processing and fulfillment, inventory, invoicing and shipping.

January 1991 – October 1995 APC Automatic Alarms

Lead Generator

Scheduled appointments for company Sales Representatives by method of cold calling. Promoted to Assistant Manager in October of 1993, in which I was responsible for training new hires, handling customers concerns and task of confirming appointments scheduled by company’s lead generators.

References Upon Request

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