Hospitality Management Expert
Resume:
Known as innovative, hands-on trouble-shooter who
can rapidly identify problems and implement corrective actions in challenging and demanding environments. Diverse and multi-cultural managerial experience,
possess a strong work ethic, ability to work under pressure while maintaining standards and meeting
deadlines with a broad capacity to deal effectively with people on all levels.
SHAIKH M. MASUM
Mobile: +84-913****** (WhatsApp)
Email: *********@*****.***
Add: Hanoi, Hai Phong, Viet Nam.
Skype: shaikh.masum
Accomplishments
Responsible to oversee entire business operations including 4 luxury cruise ships & executive office.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Develop an annual business plan with Chairman and communicate to Board of management.
Develop an annual budget and forecast with Chairman and FC to cascade to departments.
Set clear goals and targets for all departments in line with the business plan.
Lead, direct, develop, motivate and inspire direct reports to achieve company goals/ initiatives.
04/2015 – 03/2017
Branch Director
Heritage Line Co. Ltd, TOI Group
Branch Director
Heritage Line Co. Ltd, TOI
Group
Ha Long Bay, Vietnam
09/2014 – 03/2015
Operations Manager/Executive Director-(F&B)
Ocean Hospitality, Ocean Group
Hanoi, Vietnam
Accomplishments
Direct, coordinate and manage operational activities within the Café chain, Hotels, Residence and Production Centre.
Review financial statements and activity reports to measure productivity, control operational budgets, goal achievement and to determine areas needing cost reduction and continues improvement.
Establish and implement departmental policies, goals, objectives, SOP’s, conferring with board members, and management members as necessary.
Monitor, manage and improve the efficiency of support services such as Sales and Marketing, HR, Accounts & Finance, IT and communication between departments. 06/2017 – 12/2018
Chief Operating Officer (COO)
BB Group
Hanoi, Vietnam
Accomplishments
Oversees and coordinates activities of all entities, including Hotels, Resorts, F&B outlets and Entertainment center to affect operational efficiency.
Directs, administers and coordinates business activities in accordance with policies, goals and objectives established by the group chairman.
Oversees the implementation, maintenance, and enforcement of Hotels/Resorts, F&B outlets and Entertainment Centre policies and practices as prescribed by the Group.
Evaluates Hotels/Resorts, F&B outlets and Entertainment centers financial and investment practices and recommends to board of directors those practices which will produce greater efficiency and economy for the group.
01/2019 – Present Hanoi, Vietnam
Chief Executive Officer (CEO)
Kumbuk Tree Hospitality Management
Prepares short-term and long-term business plans for Hotels/Resorts, F&B and entertainment Centre
operations.
Responsible for driving the company to achieve and surpass sales, profitability, cash flow, business goals and objectives.
Accomplishments
Supports Hotels/Resorts/Real estate/Cruise operations and administration of Board by advising and informing Board members, interfacing between Board and staff, and supporting Board's evaluation of chief executive.
Oversees design, marketing, promotion, delivery and quality of programs, products and services.
Recommends yearly budget for Board approval and prudently manages organization's resources within those budget guidelines according to current laws and regulations.
Effectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations.
Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders.
Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. WORK EXPERIENCE
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EDUCATION
08/2011 – 07/2014 Dhaka, Bangladesh / Kuala Lumpur, Malaysia Operations Manager / Head of Operations
Neem Laboratories (Pvt.) Ltd / Gulf Natural (M) SDN. BHD Accomplishments
Directly control, supervise and monitor Production, Sales & Marketing, HR and Customer Service to ensure
effectiveness of managers.
Develop and drive business and ensure the effectiveness for distribution of Products, Sales & Marketing.
Accountable to lead production, product development and new product launch.
Responsible for cost control, budget control and forecast within the financial plan.
Takes a lead role in building a strong sales management culture with the operations team.
Responsible for the overall profitability, future development and expansion of the business.
Sydney, Australia
CERTIFICATES
06/2011
Bachelor of Commerce
University of Ballarat, Australia
06/2007
Advance Diploma of Accounting
University of Ballarat at IIBIT, Australia
Leadership
Time Management
Goal Oriented
Hospitality Management
Retail Management
F&B Management
Customer Service
Management
Verbal and written
Communication
Course in OHS Consultation
OHS: Occupational Health & Safety Awareness
Diploma in Food Safety (IKEA)
Certificate of Food Safety in Catering
RSA: Responsible Service of Alcohol
RCG: Responsible Conduct of Gambling
Certificate of Apply First Aid
LANGUAGE
English Bengali Hindi Vietnamese (basic)
INTEREST
International Business I Polities I Economics I Environment SKILLS & EXPERTISE
Date of Birth: January, 1984
Nationality: Bangladeshi, Permanent Resident: Vietnam Marital Status: Married (Vietnamese)
Security Clearance: Australia, Bangladesh and Vietnam PERSONAL DETAILS
REFERENCE
It S will be available upon request.
Accomplishments
Manage overall functioning of Bar, Restaurant, Gaming, Night Club and special Events.
Manage 450 people capacity venue in Sydney city area.
Manage 30 staffs and 2 supervisors and hire new staff.
Prepare employee rosters, weekly budget and forecast and analyse P&L statement.
Maintain high level of customer service, deal with customer enquiries and complaints.
Communicate with staff with regards to training, promotions and weekend events.
04/2005 – 07/2011
Food & Beverage and Night Club
Manager Pavilion Hotel, Sydney
Takes decisions on matters relating day to day outlets operation within their defined work area including strategic planning of resources in timely manner.
Liaison with BOD/BOM to support in the business plan, budgets and development of strategic plans to implement and manage entire operational systems.
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