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Customer Service Manager

Kent, WA
June 24, 2019

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Chantelle Wolverton

Seeking new challenges, Devoted to Dominate!

Auburn, WA 98002



Ambitious Operations Manager experienced with complexual compelling projects, and substantial efficient productivity. Perceptive, punctual, and professionally compassionate. Seeking a long term customer service position, as I am often recognized for my natrual adaptation to customer relations, resolutions and often changing enviornments. My expected position would promote growth and room for advancement concluded by detailed hard work. My attention to detail, dependability, communication skills, and friendly competition has lead me to exceed many expectations of over achievement and promotions. Essentially the outcome has lead my demanding success to be beneficial and rewarding to any level of team. Do not doubt, do not dwell. Determination leads to direction and direction leads to success. My diversity in many working types have virigulously been implemented in extensive call center knowledge for inbound and outbound blended settings such as the food industry, office and administrative rolls (Just to name a few).

Maintain impressive Strengths in upselling products and services, producing revenue, obtaining high work flow productivity, building clientele and being active with customer insights/feedback and my favorite; problem solving.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Recruiter for Driver's

Independent Contactor - Independent, WA

January 2019 to Present

I am a independent contractor who recruite driver's from all around the United States and globe if I desire. I recruite drivers that are applying for driving positions. I have a list of companies and I choose the company and position in need and then recruite the best qualified candidates/applicants (which is depending on the special license/experience and more requested from the company requirements ) when I find the right fit I send over to management in the company hiring. The company I am partnered with is A+ recruiting.


CHEERS BAR & GRILL - University Place, WA

December 2012 to September 2018

Greeted customers in and out restaurant Served drinks and food to customers Pull tabs service

Cash handling

Dropping sales report deposit safetly with closing procedures Opened restaurant as well as closing it

maintained bar revenue making sure all patrons were billed. fallow state and federal age verification guidelines for alcoholic beverages. enthusiastically and appealingly described specials, menus, happy hour, cocktails. Stocked liquor and beer changed beer kegs and maintained quality control. Started in 2012 worked on and off at many locations until fall of 2018! Bjs Bingo

Bartender/Tobacconist - Fife, WA

July 2015 to January 2017

Greeted customers in a timley manner.

Made drinks for customers

Served drinks and beverages to customers quickly and efficiently. Gained commission in cigar sales when tobacconist was off shift. Diplomatic interactions and a Knowledge in wide range of cigar brands, alcohol, beer, wines names and mixes. Also, upselling liqoures wines and beer specials and or promotions Cash handling

Dropping sales report deposit safetly with closing procedures Opened restaurant as well as closing it

maintained up to date knowledge on product and service changes and specials/sales. Maintained proof of liquor license and gaming license. Operations Manager/Member Services

La fitness - Tacoma, WA

November 2007 to June 2014

Managed entire operations team with 4 departments. positioned at highest level of management possible at location level. Greeted and checked in memberd. In charge of selling day passes to guests, kids club day fees, child care monthly memberships, lost key tags, and regular memberships if sales counselor was too busy or not present. Goals obtained were calling a list of 200 min customers per shift regarding billing/collection calls made to members that had balance and needed to update EFT. As a member service manager it was mandatory to accept 40 inbound phone calls from upset or complicated issues that needed management assistance.

maintenance issues, IT issues, work out equipment

damage, inventory control, product orders, e-parcel, Facilitated maintenance of equipment and upholstery. Submitted vendors in modules as well as communicating with them. Scheduled appointments, cancelations in empathetic manner. Assumed ownership of overall team productivity and managed workflow to meet or exceed quality service goals.

Front desk supervisor

Pure Fitness - Tacoma, WA

April 2005 to November 2007

Exceptional Time management, Guided and directed

motivational development; prideful systymatic training and leadership capabilities. Observationally investigated potential lacking functions, and seeking areas that could use room for improvement. Routinely inspecting in standard guidelines and encouraging consistent effective ethical behavior. Rewarded and recognized for innovative tendencies and concluding positive tactical outcomes sourced by critical thinking skills. Assist members with upgrades in account add on kids club memberships and guest day and weekly passes. Multi tasked phones, check in verification, walk in, scheduling, and payments. Education

Bachelors in Buisness Management

Idependent University - Salt Lake City, UT

January 2019 to Present


Mount Tahoma - Tacoma, WA

September 2003 to June 2007


Restaurant Server, Recruiter, Logistics Management, Bartender (6 years), Microsoft products proficiency, Customer Service Management (8 years), Bank Teller experience, Collections/Billing

(EFT), Inbound/outbound Call Rep, CRM Interface, Oracle, Dinnerware, Helios, POS systems, Sysco and Pollycom communication Software, Escrow, Retail Clerk, Affiliate Marketing, Child Care Attendant, Independent contractor as a Secret (mystery) Shopper, Work from home experience Certifications/Licenses

Class 12 Liqour Licence

Gaming/Gambling badge Licence

Secret Shopper Certification

Food Handler



Merchandise & Supply Storage Skills — Highly Proficient February 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Graphic Design Skills — Proficient

February 2019

Measures a candidate's ability to create visual media to effectively communicate information and concepts.

Full results: Organizational Skills — Proficient

February 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Verbal Communication — Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Email Skills — Proficient

March 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Reference's are available upon request!

Experienced Work (13+ years)

Corporate Management (8+ years)




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