Zerbini Luna – MBA, PMP
Chula Vista, Ca.
Strong Project Management Skills, Experienced in Managing Multiple Complex Projects (Domestic & International) - Proven Track Record Managing Projects and Teams (10+ Yrs) - Concur Configuration & Functional Expertise (SME) - Hands on experience implementing, deploying, and integrating a SaaS Solution (Concur) - Strong Organizational and Change Management Skills - Excellent Understanding of Web applications and Technologies - Excellent interpersonal communication (verbal & written) skills - Solid track record for delivery of high quality products.
Core Competencies & Skills
Project Planning-Execution-Controlling-Closing -Change Management - Project Communications -Travel Procurement Program Management - Data Analytics and Reporting - MS Project, MS SharePoint, MS PowerPoint, Advanced Excel, SQL, Zycus (i-Project) - Concur/Cognos Reporting, Concur Expense Configuration - Concur Training (End User & Super User) - Application SIT/UAT Testing - Project Management Professional (PMP), Corporate Card and P-Card Program Integrations, Fluent in Spanish & Portuguese.
Accenture Technology, Remote - 10/21/2017 to Present
Deployment Lead/Functional Lead at Stryker – Contractor
Functional & Requirements Lead in the deployment of global T&E system (Concur) - Concur SME for integration efforts with multiple ERPs – Mapping of Concur input/output files to IS system requirements – Gather business requirements and translate requirements into user stories and configuration workbooks – Amex Corporate and P-Card Integrations - Act as the main liaison between Stryker and Concur Implementation team for configuration and defect resolution issues – Product Testing - Manage User Requirements and Technical Requirements documents - Act as a major contributor to validated test cycle (Assembly, E2E, Product, UAT) using HPLM as the validation testing tool - Assist PM in Managing cutover activities to ensure successful go live - Leverages industry best practices to achieve excellence in execution.
Qualcomm, San Diego, Ca. 06/01/17 to 8/4/17
Project Manager/Travel Procurement Specialist – Contractor (Short Term)
Identify appropriate data sources required to support decision-making process (ROI, cost analysis, compliance, and benchmarking) - Gather, consolidate, and evaluate accuracy of data from identified sources - Perform travel spend analysis using reports from Cognos & Zycus and communicate crucial business insights in relation to forecast - Analyze supplier performance vs. contracted rates, implement corrective actions to maximize savings - Manage complex project initiatives, schedules, managing risk, identifying opportunities, tracking savings and employee experience - Project manager for work-streams and initiatives within the travel category to ensure timely delivery of objectives
Corisco Grill, San Diego Ca. - 02/2017 to 05/15/17
Project Manager - Contractor
Restaurant start up project charter development - Collected initial business requirements & performed project Cost-Benefit Analysis - Project Cost and Schedule Estimation - Menu item selection & production planning - Defined activity list - Sequenced activities, estimated activity durations, estimated activity costs - Estimated Labor Costs - Mapped key Risks factors and risk response strategies - Stakeholder Management
Pantheon, Raleigh-Durham NC - 01/2016 to 01/2017
Project Manager/Functional Lead Concur Deployment – Contractor (Remote)
Concur Project planning, execution, monitoring, and closing - Control scope, schedule, risk, quality, and change management - Develop and or/refine project plan by listing all the key milestones and activities required to achieve overall project objectives - Lead, participate in the Business Requirement Document development, including documentation reviews and approvals - Participate and monitor the Build phase of the Concur configuration and testing – Assist Treasury with Amex Corporate Card & P-Card program set up and integration - Coordinate the User Acceptance Test development and execution- Plan Pre-Deployment activities and exit criteria- Provide Go-Live Support and Post deployment support (as required) - Perform Periodic (weekly or bi-weekly) status reporting with the core team and project sponsor - Develop Risk Mitigation Plan/Actions for Risk Management -Project Phase Deliverable Tracking - Executive Steering Committee Meetings and Communication - Project RACI (R-Responsible, A-Accountable, C-Consulted, I-Informed) –Stakeholder Communications
Chevron, Concord CA - 12/2014 to 12/2015
Project Deployment/Functional Lead - Contractor
Assess the various stakeholder groups and communicate deployment feedback and readiness to the project team - Manage the deployment of a SaaS solution configured in Phase 3 based on master plan for over 40 different "pay center" configurations - Select and utilize tools needed to drive deployment decisions and detail deployment activities for each site - Define the scope and lead development of the detail deployment plan for the next generation Travel & Expense Accounting (TEA) system project - Provide definition to the decision to deploy and define the process for Go/ No Go, both for early adopters and for Business Unit deployments - Define the resource plan for business unit deployments - Manage Deployment team members activities and each site deployment coordinator - Lead development of a detailed deployment plan and supporting deliverables based on assessment of the readiness of the varied stakeholders: FSS Expense Accounting, Travel Management, ITSD, and Business Units across Chevron - Deployment Lead for multiple sites in Bangladesh, Saudi Arabia, Thailand, Colombia, Brazil, and Canada - Go / No Go Plan, Decision Criteria, Metrics for determining production readiness for rollout to Early Adopters
Concur Technologies, Bellevue WA - 09/2013 to 12/2014
Implementation Project Manager - Full Time (Remote)
Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology - Quickly and effectively gather client’s business requirements to design and configure Concur services - Manage client expectations, drive client deliverables, exercise scope control to ensure project completes on schedule – in multiple time zones - Creatively design solutions for complex requirements -Develop and maintain strong functional and technical product knowledge - Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients - Effectively communicate complex ideas - Conduct effective training and product demonstrations calls with clients remotely - Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline - Provide contributions to Concur project methodology and document library - Successfully led 11 Concur implementation Projects
Life Technologies, Carlsbad CA - 09/2006 to 03/2012
Finance Manager Travel & Expense / Finance Project Manager (F/T)
Project Manager for integrating North American, LATAM, and Asia Pacific Business entities into one single expense reporting platform (Concur CTE) and one Corporate Card Program (Citi T&E, Citi P-Card) - Primary resource for validating and executing training for Concur user population (4500+) and back office T&E teams in 14 countries - Performed internal audits and enforced T&E policy and processes substantially improving enforcement reducing delinquency by 97% - Achieved high impact savings (5% to 10%) on Global T&E spend via best practice audit controls - Managed the relationship with Corporate Credit Card Vendor(Citibank) - Primary resource for Integrating and implementing T&E control systems at newly acquired companies - Supervision of 3 T&E staff (1 analyst, 2 back office administrators)
Dot Hill Systems, Carlsbad CA - 08/2005 to 09/2006
Business Analyst - Contractor
Performed standard cost analysis which helped recover near $500k in overcharges and from contract manufacturer - Provided intelligence reports on the impact of possible changes to standard costs on different product line -Updated standard costs into ORACLE e-business suite - Performed materials and labor standard cost variance analysis - Reviewed and maintained standard cost data on BOMs and routings
Project Management Professional (PMP) by PMI(June-2017) - Cyber Security Online Certificate Program - University of Maryland (in progress, 2017-2019) -Certificate in Pricing & Profitability, Positioning & Segmentation - UCSD -San Diego, CA (2011) - MBA in Finance - National University, San Diego, CA. (1998 – 2000) - Bachelor of Arts in Business Economics - University of California, Santa Barbara, CA (1992-1996)
Fluent in Portuguese, Advanced Spanish, Intermediate Italian