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Logistics management, Industrial engineering, e-commerce

Duarte, California, United States
June 24, 2019

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Johnson Cheng Kwun Chau 650-***-****

Career Summary

A high caliber professional with over 12 years of global logistics and supply chain experience. Proven track record in operations management, business decision analytics and 3rd party logistics management. With cross-functional leadership, data management, product and solution development skills, held accountability for all aspects of managing and running business. Areas of expertise including P&L management, financial planning, strategic planning, operational process improvement, distribution network management and industrial engineering.

Major Achievements

Manage global and domestic logistics product, supply chain solution for leading global e-commerce platforms with more than $50 million in revenue (Asia Americas Region)

Managing fulfillment operations, cross-border and domestic distribution of leading street fashion marketplace of more than $5 million in warehouse inventory. i.e. Solestage (Supreme, Yeezy, off white, FOG, etc)

Pioneer an initiative to build a brick and mortar retail solution to drive sales demand in China for USA/Chile/Peru Sellers

Enhanced daily package process throughput from 2400 to 4800 and reduce 100% of damage rate by a process and operations schedule re-engineering project

Reduced over $1.5 million in logistics cost by collaborating with the BI team and building an internal system to improve vendor selection process and distribution network efficiency with maintaining on-time performance of more than 95%.

Cut $1 million in logistics cost in 2015 by partnering with the BI team by revamping the transportation schedule and vendor selection process.

Topped $2 million revenue in Americas Region within 12 months by providing customized logistics solution

Managed over $20 million 3PL procurement expense on US domestic distribution network. i.e. UPS, USPS, Pitney Bowes, etc.).

Established multiple warehouses across North America to facilitate inbound, outbound, fulfillment and Cross-Dock operations. (San Francisco, New York, Chicago, Los Angeles, Delaware, Toronto)

Core Competencies

Ecommerce Fulfillment

Business decision analytics

Strategic Planning

Inventory & Distribution Management

Industrial Engineering

3PL Vendor Management

Supply Chain Management

Logistics Product Design

Quality Management

Professional Experience

Pasadena, CA

Logistics Advisor May 2019 – Present

P&L Owner of more than 50 million shipping revenue for leading e-commerce platform (Alibaba self-owend marketplaces) in USA and South America countries

Design and manage logistics Product and solution from China to North & South America

City of Industry, CA

Chief Operating Officer May 2018 – November 2018

P&L Owner of over $25 millions in revenue for leading marketplaces-Amazon, Shopbop, BorderX, iHerb, Solestage(High End Street Fashion)

Generated over $6 millions in revenue of Amazon business (CN/HK/SG/KR) within 6 months

Design and manage logistics product and solution from USA to Asia Pacific

Manage HR, FIN, CS and Ops department with a team more than 40 peoples in multiple locations across different states (Los Angeles, Portland, Chicago, New York)

Manage domestic fulfillment business and distribution network of more than 5M inventory and inhouse showroom - ( Supreme, Vans, Yeezy, Off-white, etc)

Hawthorne, CA; Hong Kong; Singapore; Korea; Japan

Head of Product, Solution & New Country Development November 2018 – May 2019

Head of Canada and Latin America January 2017 – June 2018

Head of Industrial Engineering of Americas Region January 2015 – December 2016

International Operations Coordinator of Americas Region March 2015 – December 2016

Assistant Operations Manager of Asia Pacific Region July 2011 – December 2014

Co-P&L owner of over $40 million in revenue

Manage fulfillment business for consumer electronic of 4M+ inventory (Nobia cell phone)

Launched decision analytics project to reduce cost and improve operations performance. i.e. Distribution routing and product optimization, resource planning which saved over $1.5 million in operations cost

Manage and coordinate with warehouse operations team, sales & marketing & finance team to start up business and office in US, CA, MX, BR, CL, SG, JP & KR

Negotiated contracts with logistics service providers with best practice management from cost, compliance and service perspective in USA, Canada, Chile, Brazil

Manage new product implementation for leading e-commerce platforms (e.g. Amazon, Gmarket, iHerb, Canada Goose, Gilt, Zalora, etc)

Developed and executed international transportation network (US, CA, MX, BR, CL, SG, JP & KR) and USA domestic distribution network

Coordinated the development of technology solutions for strategic customers including EDI/API setup and solution implementation

Leading in Service Analysis System/ Report Development for continuously service improvement by driving KPI performance across different trade lanes

Cheung Sha Wan, Hong Kong

Industrial Engineering Officer September 2007 – July 2011

Managing and coordinating data/package flow with APAC Air Group and Data management group for HK

Coordinating with Asia Pacific Operations Group, on behalf of HK operation, to manage the service enhancement project (e.g 2nd Europe Flight launch in Mar, 2010)

Forecast volume for business resource planning by coordinating with Asia Pacific Transportation Group for Flight Network Capacity Management and staffing resource deployment in both low and peak season

Coordinating with various internal stakeholders to launch strategic client solution. E.g Apple iPhone4, iPad in US & Europe and HK

Coordinating in Asia Pacific Share Service Project to manage the workforce consolidation from Hong Kong to Philippine (Oct 2009- Jan 2010) for operations cost reduction

Award of Top 10% Performance Staff in 2010(UPS HK)

Education Technical Skills

B.S. – Bachelor of Engineering, Logistics Management and Industrial Engineering Management

Hong Kong University of Science and Technology (2017)

Scholarship / Awards

Subject Excellence Award in Physics

Second Class Honors (Division I); Dean ‘s List Award in Spring 2006

Accolade of Excellence in Hong Kong Physics Olympic Competition in 2003

Scholarship from Maryknoll Secondary School

Language Ability

Written: Fluent in Chinese and English

Spoken: Fluent in Cantonese, English and Mandarin

Computer Skills

Proficient in Microsoft Office Word, Excel and PowerPoint

Experience in Microsoft Access, Visual C++, PHP, HTML

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