Mental Health Program Manager

LENORA HOLMES

**** ******** **. #***** ******, TX. 75033 Email: **********@******.*** Tel: 972-***-****

Core Competencies

Operations/Project Management: Proven record conceiving and transmitting vision into reality, mission into action and philosophy into practice. Strategic planning expertise combines with dynamic leadership, resulting in the efficient operation of organizational programs. Focused problem solver who identifies organizational needs and delivers effective solutions on time and under budget in both nonprofit and business environments

Program Development/Community Relations: Experienced in designing and managing innovative programs that achieve organizational and departmental goals. Effective in developing community partnerships and building awareness for organizational activities/events through public relations, fundraising and outreach efforts.

Relative Experience: Spearheaded a comprehensive transportation program and executed a change –management grant funded program for the City of Detroit Employment and Training. Served in highly visible position; scope of accountability included supervision of entire transportation eligibility process. Served as direct point of contact for clients, vendors, and program participants.

Mobilized committees to facilitate the planning of volunteer teams to ensure support for successful events; supervised and trained more than 100 staff and volunteers on program and special events techniques

Created community and business leadership groups, team projects, and focus groups to meet and exceed grant and foundation goals.

Skills Summary

* Project/Program Management

* Psychosocial Evaluation

* Client Advocacy

* Policy and Procedure Implementation

* Conflict Resolution

* Referrals/Resources/Partnerships

* Case Planning and Management

* Leadership and Development

* Individual and Group Counseling

* Confidential Files/Correspondence

* Working with Volunteers

* Needs Assessment Interviewing/Intake

* Public Speaking and Presentation

* Community-Client Relations

* Crisis Intervention

Professional Experience

Department of Veteran Affairs North Texas, Bonham, TX

Mental Health/Substance Abuse Master Social Worker – Domiciliary (April 2016-April 2019) (40 hrs. per/wk.) (Alicia Wright)

Assessed Veterans that have experienced trauma and developed service and treatment plans based on their emotional, physical psychological status.

Conducted intake evaluations psychosocial assessments, provided case management services, create individual treatment plans, address basic needs and implemented behavior management.

Worked with patients presenting wide range of conditions including co-occurring disorders drug and alcohol abuse, mental health issues, behavior disorders, PTSD, HIV, military sexual trauma, homelessness and trauma related incidents.

Conduct both intensive individual and group psychotherapy for mental health and chemical dependency.

Consult/collaborate with interdisciplinary team involving health providers, psychiatrist and behavioral health treatment planning.

Participates in discharge planning and facilitate referrals and transfers to other healthcare professionals and programs.

Coordinates community-based services, including information and referral for additional services from other VA programs, other government programs and community agency programs.

Monitored client progress toward treatment goals to ensure appropriate clinical intervention and completes required documentation and paperwork to include case management for patients.

Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options

Utilize assessment skills and discretionary judgment to develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs and promote desired outcomes

DaVita Dialysis, McKinney, TX

Masters of Social Work Medical Field Placement Intern (March- December 2015) (25 hrs. per/wk.) (Janet Armstrong)

Assesses patients' psychosocial status, strengths and areas of need that may affect rehabilitation and optimal treatment outcomes as part of the comprehensive patient assessment.

Participates in care planning in collaboration as part of a multi-disciplinary team along with the patient to identify effective interventions in-patient rehabilitation, treatment goals, and quality of life.

Provides information and assists the team, patient and families with referral to community resources (home health services, vocational rehabilitation, etc.) to facilitate optimal treatment outcomes.

Maintains appropriate documentation on all patients receiving social work services, including monthly progress review, initial psychosocial assessments and annual patient updates per DaVita policy and regulations set forth by Medicare/Medicaid.

Provides ongoing education to patient/family regarding psychosocial issues related to End Stage Renal Disease (ESRD)

Followed patients and families from referral for transplant to discharge

Established and maintains relationship with patients, discuss end of life issues and complete medical directives.

Assesses special needs related to cultural diversity, including communication, role of family members, special traditions related to illness, and end of life.

Planned Living Assistance Network of North Texas (PLAN)/ Jewish Family Services, Dallas, TX

Masters of Social Work Mental Health Field Placement Intern (March- December 2014) (25 hrs. per/wk.(LaShonda Wooten)

Conducted psychosocial comprehensive assessments and initial intake to determine problem identification, appropriate placement and needs of clients.

Provided rehabilitative case management and support to families and consumers with severe and persistent mental illness through group counseling.

Performed all required case management functions within specified timeframes; maintained full, accurate and current documentation of evaluations, assessments, needs, progress, services and financial data of each client.

Conducted counseling sessions via telephone, walk-in and individual sessions Familiarized self with each client’s goals, needs, opportunities and challenges. Ability to be sensitive, understanding, empathic while developing trusting relationships with clients from various diverse, social economic, ethnic and religious backgrounds.

Provided crisis counseling/intervention and education during the assessment process in conflict resolution, communication, domestic violence, mental health and ensure patient safety. Knowledgeable of social services, laws and resources for victim

Receive calls from hotline and conduct interviews/assessment to identify risk factor and assist in formulating plan for treatment and/or safety.

Consult with High Risk Team regarding cases that were life threating danger, sexual assault, mental health and domestic violence and make referrals, collaborate with other healthcare and social work professionals for problem resolution and coordination of care.

Connecting Lives Child Placement Agency, Lewisville, TX

Program Director (January 2010-June 2012) (40 hrs. per/wk.) (Crystal Wilburn)

Provided emergency assessment to assist in handling crisis cases involving issues of child abuse, domestic violence, substance abuse, mental illness and absconding with children.

Investigates thoroughly and reviews complaints of sexual harassment/assault, sexual violence, domestic violence, and retaliation.

Gathers evidence, conducts interviews, compiles documentation, and prepares reports related to sexual and neglect investigations.

Educated and provided resources to staff and foster parents on sexual assaults. Conducted speaking events on recognition and intervention.

Visited clients monthly to monitor health, living environment, social needs and overall status.

Maintained accurate and complete case notes, billing documentation, treatment plans, progress notes, and other documentation according to licensing accreditation, state funding and agency standard.

Provides direct support to children of sexual assault and domestic violence, works closely with victims through all phases of legal, court systems and child protection services.

Implemented intake studies, counseling sessions and Individual Service Plan in conjunction with clients and other professionals involved in adoptions and placement cases in order to expedite services for children entering into care.

Assess, coordinate, monitor services maintain effective working relationships with organizations and individuals to identify, establish, and provide victim support/assistance.

City Square formerly Central Dallas Ministries, Dallas, TX.

Program Manager for Education and Training (April 2006-September 2009) (40 hrs. per/wk.) (Charles Barnes)

Worked with grant funded program that provided educational and skill trades training for formerly incarcerated, under educated/employed individuals

Developed and maintained a good working rapport with intra-department personnel, other departments within the organization and outside community health, welfare, political, educational and social agencies to ensure partnerships and program was properly maintained to meet the needs of participants.

Produced literature and conducted outreach initiative and informational workshops to recruit prospective students. Oversee application and selection process.

Identified problems/barriers/opportunities for intervention. Provided resolution and revision of clients’ plans and goals to ensure successful outcome for program participant.

Communicated effectively and continually with client, families, parole officers, and health care providers to facilitate appropriate recommendations regarding program participant progress.

Prepared and submitted program evaluation and financial reports, maintained grant results and ensured that grant and funding objectives were achieved.

Assist clients in gaining access to necessary housing, medical, nutritional, educational, vocational, developmental and other health and housing care services.

Education

Univ of Southern California,

Dallas Baptist University,

Masters of Social Work

Bachelors of Science Psychology

2015

2009

Training

Project Fatherhood Initiative

Children’s Institute, Los Angeles, CA

2014

Understanding Family Series

PLAN of North Texas

2014

Military Service

United States Army Reserves-Gulf War Veteran

1988-1996

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