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Customer Service Assistant

Location:
Lagos, Lagos, Nigeria
Posted:
June 23, 2019

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Resume:

PROFILE

OMOZUSI MARGARET WILLIAMS

An organized professional with an exceptional prowess in effective communication. Increased customer retention by 20 percent at the Fidelity Bank Contact Center, coming top position in the Product Knowledge test in 2013. Coaching pupils for Spelling Bee competition where pupils came third position in Lagos thus winning the award for Assistant Teacher of the Year 2010 Corona School Victoria Island Lagos.

PERSONAL DATA

Date of Birth: 29th May, 1984

Sex: Female

Marital Status: Married

EDUCATION

NIGERIAN TEACHERS INSTITUTE,

(Post Graduate Diploma in Education) 2013-2014

UNIVERSITY OF BENIN

(B.A English – Second Class Lower) 2002-2006

PARAGON COMPREHENSIVE COLLEGE

(SSCE) 1994-2000

WORK EXPERIENCE:

2016 - Date: CUSTOMER SERVICE EXECUTIVE / HUMAN RESOURCE PERSONNEL

STICKS AND SNARES COMPANY

Role: - Attend to customers on inbound calls and in person

-Provide content for Adverts on social media

-Conduct sales recruitment via Background checks

-Train individuals in need of Vocal Coaching

2014 - 2016: LITERACY COORDINATOR/SUPPORT STAFF SUPERVISOR

SPRINGHILL SCHOOLS

Role: - Teach pupils all aspects of Literacy from year 3 – 6

-Organize Literary activities like LYDS Club, debates, Spelling Bee competitions, General Student Tutor/Peer Reading e.t.c.

-Anchor school events.

- Direct and coordinate general sanitation activities in the school.

2012 - 2014: CUSTOMER SERVICE EXECUTIVE

FIDELITY CONTACT CENTER

Role: -Attending to customers on inbound and outbound calls

-Handling emails as well as Data entry

-Product Study and Presentation

2009 – 2012: ASSISTANT TEACHER

CORONA SCHOOL VICTORIA ISLAND

Role: -Teach pupils Spelling and Handwriting in Year 1 as well as Substitute

Teacher Year 3.

-Secretary, Programmes committee.

-Anchor school events.

-Spelling Bee Coach

-Assistant Teachers Stream Leader

2008-2009: ENGLISH AND LITERATURE TEACHER

GOVERNMENT SCIENCE SECONDARY SCHOOL, SOBA, ZARIA (NYSC SERVICE YEAR)

Role: - Teach JSS 3 students English Language and Literature.

Awards

2011: Super Coach / Spelling Coordinator

Corona Schools, Victoria Island.

2009-2010: Assistant Teacher of the Year / Assisitant Teachers’ Year 1 Group coordinator Corona Schools,

Victoria Island.

2008-2009: 3rd position, NDE/NYSC Entrepreneurship Development Competition (KADUNA STATE)

ADDITIONAL SKILLS:

Good communication and presentation skills.

Good human relation and interpersonal attributes.

Ability and willingness to work in multicultural environments.

Teaching and Training.

Ability to Multi task.

Leadership.

Basic knowledge of computing and use of Microsoft office packages.

Modern classroom technology.

REFEREES: Available on request



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