OMOZUSI MARGARET WILLIAMS
An organized professional with an exceptional prowess in effective communication. Increased customer retention by 20 percent at the Fidelity Bank Contact Center, coming top position in the Product Knowledge test in 2013. Coaching pupils for Spelling Bee competition where pupils came third position in Lagos thus winning the award for Assistant Teacher of the Year 2010 Corona School Victoria Island Lagos.
Date of Birth: 29th May, 1984
Marital Status: Married
NIGERIAN TEACHERS INSTITUTE,
(Post Graduate Diploma in Education) 2013-2014
UNIVERSITY OF BENIN
(B.A English – Second Class Lower) 2002-2006
PARAGON COMPREHENSIVE COLLEGE
2016 - Date: CUSTOMER SERVICE EXECUTIVE / HUMAN RESOURCE PERSONNEL
STICKS AND SNARES COMPANY
Role: - Attend to customers on inbound calls and in person
-Provide content for Adverts on social media
-Conduct sales recruitment via Background checks
-Train individuals in need of Vocal Coaching
2014 - 2016: LITERACY COORDINATOR/SUPPORT STAFF SUPERVISOR
Role: - Teach pupils all aspects of Literacy from year 3 – 6
-Organize Literary activities like LYDS Club, debates, Spelling Bee competitions, General Student Tutor/Peer Reading e.t.c.
-Anchor school events.
- Direct and coordinate general sanitation activities in the school.
2012 - 2014: CUSTOMER SERVICE EXECUTIVE
FIDELITY CONTACT CENTER
Role: -Attending to customers on inbound and outbound calls
-Handling emails as well as Data entry
-Product Study and Presentation
2009 – 2012: ASSISTANT TEACHER
CORONA SCHOOL VICTORIA ISLAND
Role: -Teach pupils Spelling and Handwriting in Year 1 as well as Substitute
Teacher Year 3.
-Secretary, Programmes committee.
-Anchor school events.
-Spelling Bee Coach
-Assistant Teachers Stream Leader
2008-2009: ENGLISH AND LITERATURE TEACHER
GOVERNMENT SCIENCE SECONDARY SCHOOL, SOBA, ZARIA (NYSC SERVICE YEAR)
Role: - Teach JSS 3 students English Language and Literature.
2011: Super Coach / Spelling Coordinator
Corona Schools, Victoria Island.
2009-2010: Assistant Teacher of the Year / Assisitant Teachers’ Year 1 Group coordinator Corona Schools,
2008-2009: 3rd position, NDE/NYSC Entrepreneurship Development Competition (KADUNA STATE)
Good communication and presentation skills.
Good human relation and interpersonal attributes.
Ability and willingness to work in multicultural environments.
Teaching and Training.
Ability to Multi task.
Basic knowledge of computing and use of Microsoft office packages.
Modern classroom technology.
REFEREES: Available on request