Management Software

Profile Summary

Enthusiastic Professional with *.8 years of experience in designing, developing

& executing manual & automated performance tests and delivering results in Software Testing Lifecycle and Quality Assurance

Technical expertise of working on Siebel Web, Tru-client Protocols, defect tracking & reporting using HP Quality Center ALM and creating API Scripts with JMS Protocol & Web Service (API) Testing using HP Load Runner Scripted non-functional requirements, analyzed business requirements for Performance Testing, identified performance test scenarios and prepared test plans

Performed configuration, monitored servers and analyzed the performance using HP Sitescope; wrote and executed Load Runner Scripts for performance & reliability tests

Evaluated performance test results, provided test report & feedback to team members and project stakeholders with exposure in conducting Batch Shell Performance Testing

Possess expertise in Quality Testing, Project Management & Execution, Requirement Analysis, System Study, Documentation and Implementation. Involved in NFR breach analysis along with software development team. Experienced in working on feature validation testing, test metrics & management and devising a test strategy to effectively test the software Successfully analysed bug patterns and provided insights & practices to the development team for prevention of high priority/severity bugs Resolved challenging & critical business problems; developed solutions to optimize, enhance, manage the clients’ business in the best possible way based on technology in adherence with cost

Team-based management style coupled with the zeal to motivate peak individual performances for business excellence; currently managing a team of 10 members

Technical Skills

Testing Tools: HP LoadRunner 11.05, 12.02, HP ALM - Quality Center 12.53, Control-M for Batch Testing

Monitoring Tools: HP Sitescope

Protocol: Siebel Web and Truclient

IDE’s: SQL Developer and Putty

Core Competencies

Soft Skills

Suganya Ganesan

Software Testing Life Cycle

Performance Testing

Project Estimation

Quality Assurance

Reporting & Documentation

Requirement Gathering

Defect Management

Client Relationship Management

Team Building & Leadership

Software Testing Project Management

Industry Preference: IT

Collaborator Team Player

Persuasive

Multi Tasker

Quick Learner

Communicator

******************@*****.*** +65 94608104

Education

B.E. in Electrical and Electronics from Sona College of Technology, Salem with 86% in 2013 Notable Accomplishments Across the Career

Accenture Celebrates Excellence Individual & Team Award for special contribution to Performance Testing in Siebel CRM Application for Telstra for 2017 & 2016 respectively Accenture Celebrates Excellence Individual Award under People Category for contribution to Team Management in Telstra for 2018

Professional Experience

Accenture Solutions Pvt. Ltd, Chennai as Test Engineer Senior Analyst Jun’13 – Present Key Result Areas:

Executing the Software Testing Lifecycle across products including test planning, test strategies, requirement gathering, process planning and customer interaction

Creating daily status report of onsite & offshore activities, resource forecast for onsite & offshore resources and testing scenarios related to insurance domain on critical delivery Preparing roadmap, test estimation, test plans/ cases/ scenarios for automation projects and performing integration, test driven development, configuration management and continuous improvement Managing projects from scoping, estimation, tracking, change management, delivery management to implementing project plans within budget & deadlines

Implementing standard test processes and deliverables including defect management & quality metric reporting within the gated process to streamline testing & support

Working as Subject Matter Expert (SME) for incorporating automation testing industry best practices, techniques & methodology into existing software process

Identifying & analyzing defects, questionable functions, errors, inconsistencies in software program functions, outputs, online screens, content and metrics analysis

Attending management meetings, client meetings, reported on overall quality status, escalating issues and conducting post mortem on projects across domains

Providing inputs for test designing, reviewing test plans & deliverables and coordinating with teams for on-time project closure Determining operational feasibility by defining the problem, analyzing requirements and assessing proposed solutions Performing detail analysis of business requirements & formulating comprehensive plans to define project requirements Supporting bug fixing, maintaining stored procedures and executing system enhancements according to user requirements for the application created

Sustaining a dynamic environment that fosters development opportunities by motivating high performance amongst team members

Project

Client: Telstra (Australia)

Period: 2013 – Present

Application: Siebel CRM and Online Billing Application Title: CC&B - Stress and Volume Testing (SVT)

Description: Telstra is Australia's leading telecommunications & information services company offering a full range of telecommunications services. Siebel CRM Call Center Application provides an array of services & tele-sales functionality in a single application. Siebel Call Center also manages customer & account profiles, product knowledge, purchase histories, opportunities, service requests, and service-level agreements. Roles:

Enhancing performance test scripts for test scenarios using Vugen (Web and Tru-Client Protocol) and executing performance test scripts using Load Runner Controller to meet business SLA Evaluating application crashes and analyzing logs captured during the execution to identify performance issue and highlight bottlenecks

Monitoring the server statistics with HP Sitescope Monitoring Tool and extracting Sitescope Reports with pre-defined templates for tabular & graphical performance data Analyzing AWR Reports to identify the DB performance and system performance with generated Sitescope Reports Personal Details

Date of Birth: 17th October 1992

Languages Known: English and Tamil

Current Address: #12-764 BLK 744 Woodlands Circle Singapore 730744

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