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Assistant Manager

Riverside, California, United States
June 26, 2019

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Diane Lynn Vera

**** ****** ****** ***** ** * Riverside, CA 92505 * 951-***-**** *


To become a valued asset to any organization through hard work and dedication. I am a self-motivated individual with a work ethic centered on quality, quick to learn new programs and procedures, along with being able to excel in any team setting.

Professional Skills:

Organizational Management and Leadership Skills

Business and Health Care Administration and Planning

Instructional Training

Data Base Program Management (multiple data bases)

Scheduling Classrooms, Instructors, Equipment


March 2018 – October 2018 Texas Connections Academy @ Houston Houston, TX

Family Engagement Assistant

Moving back to California (new address above)

Job Summary:

This position is responsible for ensuring that the TCAH school community builds strong relationships among the parent, teacher, school administration and students that results in improved student academic achievement that is consistent with Houston ISD’S Declaration of Beliefs, Vision and Goals as well as Connections Academy’s Learning Triad.

Major Duties and Responsibilities:

Support state testing platform navigation including test site selection, testing calendar, testing site address, and other state testing related inquiries from families

Support state testing record submission and request by families as needed

Prepare, present and lead state testing parent workshops as part of TCAH’s Parent University in English and work with the Spanish Parent Engagement Assistant

Prepare and distribute state testing notifications/communications in English and work with the Spanish Parent Engagement Assistant

Facilitate and coordinate translation of state testing communication documents with the Spanish Parent Engagement Assistant

Facilitate and coordinate state testing score mail out to families

Monitor and support state testing confirmation phone call

Perform other job-related duties as assigned.

Other duties performed while a Parent Engagement Assistant

Assist with searching reports for students missing state testing scores, and inputting the information in student’s data view

Assist with Graduation ceremony

Work with the registration department on mass mailings

Assist with the registration/enrollment of students for school year 2018-2019 between the TCAH new enrollment data view and the Houston ISD’s chancery data base

Coding various data information to ensure that TCAH has met all Title 1 requirement processes and the Houston ISD’s reporting structure.

Verbal communications with caretakers before, during, after state testing

Process SAT & ACT fee waivers

Input Socioeconomic information into data base along with coding in HISD data base

Determine possible Homeless students from residency questionnaire and code into HISD data base.

October 1990 – September 2016 American Red Cross San Bernardino, CA

Training Schedule Coordinator, Health & Safety Services (July 2011 – September 2016)

Reduction in Workforce Staffing – September 2016

Pacific South Territory – National Headquarters

Job Summary:

This position is responsible for the scheduling of classes, classroom space, instructor’s, while meeting quality customer service. In addition to scheduling must ensure that the most efficient travel of instructors within a 30 to 60 mile radius is met to keep travel cost to a minimum. Must obtain and ensure that instructor’s meet current processes and procedures in compliance with course instruction and client notifications.

Major Duties and Responsibilities:

Scheduling Classes: Fill orders for needed classroom space by Sales Representatives, Training Centers, and National Accounts Department.

Quality Assurance: Report both negative and positive customer concerns to the appropriate supervisor

Develop a Community Course calendar and input into Community Scheduling Tool for course online selection

Resource Management: Responsible for the scheduling of instructors, monitoring time usage along with process flow for class interaction and course completion with clients.

Customer Service: Provide on call customer and instructor support.

Input data from classes in When to Work scheduling program and update information in SABA instructor data base program.

Director Health & Safety Services & Nurse Assistant Training (1998 – 2011)

Inland Empire Chapter- San Bernardino, CA

Job Summary:

This position is responsible for writing the revenue and expense budgets for both departments. To grow Lifesaving skills in both departments through Sales of Services, managing department staff, increasing number of trained instructor’s, and writing of agreements for authorized providers and business clients and the American Red Cross. Also during these years served in the business functions of Office Manager, Accounting Clerk, Human Resource Clerk, and relief to Disaster Services Manager.

Major Duties and Responsibilities:

Revenue and expense budget for Health and Safety Services of $220,000.00

Revenue and expense budget for Nurse Assistant Training of $250,000.00

Maintain Grant from the County of San Bernardino for Nurse Assistant Training of $750,000. 00 over a 3 year term.

Complete Request for proposals from various agencies for Nurse Assistant Training and CPR/First Aid Training from the County of San Bernardino

Train and maintain a staff of 3 office employees and 15part time instructors

Write contracts for outside CPR/First Aid training to various companies, and agreements for those agencies wishing to provide in house training

Train Instructor’s and Instructor Trainers in CPR/First Aid programs and keep personal certifications current

Train office staff in various data base program management

Serve as the office Human Resource staff on site and ensure that we met the State and Federal guidelines of employment.

Process payroll

Handle incoming donations, cash register and daily transactions, process billing to clients and payments received coding payments and billings and daily transactions to the correct general ledger accounts

Maintain the classroom reservations monthly calendars by location and various departments

Employment History:

3/2018 – 10/2018 Parent Engagement Assistant

Texas Connections Academy @ Houston

2014 – 9/2016 Coordinator, Training Scheduler – Health & Safety Services

American Red Cross – Pacific South Territory

(National Territory realignment)

2011 – 2014 Coordinator, Training Scheduler – Health & Safety Services

American Red Cross – Southern California Territory

(National reorganization from Regional Territory to the National Staffed Health & Safety


2010 – 2011 Manager, Health & Safety Services & Nurse Assistant Training

American Red Cross, Inland Empire Chapter, San Bernardino, CA `

(National realignment from local Chapter to a Regional Territory)

2006 – 2010 Director Health & Safety Services & Nurse Assistant Training Program

American Red Cross, Inland Empire Chapter, San Bernardino, CA

2003 – 2006 Director Health & Safety Services, Accounting Clerk,

Human Resources Clerk, Office Manager

1998 - 2003 Director, Health & Safety Services

American Red Cross, Inland Empire Chapter, San Bernardino, CA

1990 - 1998 Instructor/Instructor Trainer, Health & Safety Services

American Red Cross, Riverside County Chapter, Riverside, CA

Various Data Programs

Concur – travel

Cougar Mountain – accounting system (post deposit, payables, receivables, billing)

Salesforce – Client management and process tracking program

When To Work – Instructor assignment calendar and tracking of Full Service and Community Classes

Community Class Scheduling Tool

Microsoft Office Suites (Word, Excel, Power Point, Outlook)

SABA – internal Data input

SABA – Administrator for the Inland Empire Chapter database – Health & Safety Services

Plateau – various data programs managing Inland Empire Chapter data base

CHERS – data base input and administrator from 1998 when took position as the Health & Safety Director


Crafton Hills College, Yucaipa, CA - Emergency Medical Technician certification

Savanna High School, Anaheim, CA - General Education


Emergency Response – Instructor/Instructor Trainer

Basic Life Support for the HealthCare Provider – Instructor

CPR for the Professional Rescuer – Instructor/Instructor Trainer

Bloodborne Pathogens Training: Preventing Disease Transmission – Instructor/Instructor Trainer

Oxygen Administration for the Professional Rescuer/Lay Rescuer – Instructor/Instructor Trainer

CPR/First Aid/AED Program – Instructor/Instructor Trainer

Past Certifications:

Babysitter’s Training – Instructor/Instructor Trainer

California Child Care – Instructor/Instructor Trainer

Child Passenger Safety Seat Technician

Fundamentals of Instructor Training – Instructor/Instructor Trainer

Emergency Medical Technician

Preparedness Training System – Trainer of Instructor Trainers

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