Customer Service Care

Reginald D. Mapp

***************@*****.***

404-***-**** (mobile)

Professional Summary

Financial and customer service professional with 10+ years industry experience.

Recognized for proactive customer recruitment, relationship building and service delivery.

Real Estate with 5+ years industry experience.

Specializes in selling and cross selling, property and financial products in various customer focused industries (banking, real estate etc.).

Skilled and trained to perform personal financial assessment.

Experienced in forecasting, investment selection, portfolio and wealth management services.

Conducts customer based financial seminars for pre and post home ownership success.

Trains and coaches junior service representatives in service delivery, relationship building and product need assessment.

Experience History

11/10-Present

Financial Consultant, Mapp Enterprises

01/08-11/10

Service Specialist, IST Management Services

01/06-08/06

New Account Business Consultant, AdvanceMe Inc.

06/98-05/04

Realtor, NACA

06/97-06/98

Consumer Banker, Bank of America

Educational History

Frederick Douglass High School 1977-1982 (General Studies/Diploma)

West Georgia College 1982-1986 (course work completed toward B.S. in Management)

MLS Real Estate Institute 1996 (License)

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