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Medical Complex Case manager

Upland, CA
June 26, 2019

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Lori A. Marangakis

**** ********* ****** ******, ** 91786

Cell: 909-***-****


Graduate Degree - Master of Social Work, June 1999 – (National Dean’s List 1997-1999)

Loma Linda University, Loma Linda, CA

Degree - Bachelor of Arts, Psychology June 1997

California State Polytechnic University, Pomona, CA

Associate Degree - Business Administration June 1994

Mount San Antonio College, Walnut, CA


A.C.S.W.: Registration No. ASW65761

Work Experience:

MEDICAL COMPLEX CASE MANAGER (December 2014 – Present).

Molina Healthcare - 550 East Hospitality Lane,

San Bernardino CA 800-***-**** ext. 126439

Responsibilities: Manage a high caseload volume of members with complex medical and or mental health needs. Primarily dual diagnosis and multiple co-morbid conditions, including homeless and SUD populations; Provide telephonic assessments; Develop a multi-facet, member centric care plan to encompass Whole person care needs. Emphasis on identifying and member’s psychosocial circumstances as a barrier to self-care medical management. Engage members in participating in a plan for good health through education, resources and teaching member’s how to access care, with the goal of eventual self – managed healthcare; Case manager engages with High Utilization members to encourage our members to utilize Primary care Physician as a first level of care and discouraging multiple ER utilization;

MEDICAL SOCIAL WORKER (December 2010 – November 2014)

Companion Hospice

4179 Flat Rock Riverside, CA 951-***-****.

Responsibilities: Case Manager. Psychosocial Assessments; Develop a plan of care for terminally ill patients and families dealing with death and loss issues; Provided grief counseling for family and other individuals.

MEDICAL SOCIAL WORKER (June 2006 – November 2010)

Visiting Nurses Association and Hospice of Southern CA,

150 W. 1st Street Claremont, CA 909-***-****

Responsibilities: Case Manager. Psychosocial Assessments; Develop a plan of care for terminally ill, patient populations. Bereavement, Family and individual counseling and support for Patients and Family members. Assist Family members with preparation of Advanced Health Care Directives and assist with End of Life Planning needs, including linking families to community resources and programs.

SUPERVISOR (December 2005 - May 5, 2006)

America Care Foster Family Agency,

157 North "E" Street San Bernardino, CA 909-***-****

Responsibilities: Supervise daily operations of a Foster Family Agency including direct supervision for a staff of approximately seven Master's Level Social Workers. Certify and Train perspective foster parents; Implement recruitment and operation programs and procedures; Review quarterly reports.

SOCIAL SERVICE PRACTIONER (December 1999 - January 31, 2005)

County of San Bernardino - Department of Children's Services,

9638 7th Street Rancho Cucamonga, CA 91730 909-***-****

Responsibilities: Child Advocacy, Providing clinical case management for at-risk children and their families. Direct crisis intervention services. Investigate child abuse and neglect allegations from a client centered/strengths based/solution focused perspective.

Specialized training: Interviewing child abuse victims and perpetrators. Writing court reports and other legal documents. Community collaboration with Juvenile Court System, Law Enforcement, mental health and other community based agencies.

SOCIAL WORKER INTERN (September 1998 - June 1999)

County of Los Angeles - Department of Children and Family Services, Adoptions, 300 S. Barranca Covina, CA,

Responsibilities: Child Advocacy, Case management; preparing home study assessments for potential adoptive families. Matching children with perspective families: Preparing termination of Parental Rights and other legal documents.

SOCIAL WORKER INTERN (September 1997 - June 1998)

Healthy Start/Healthy Families –

Upland Unified School District

Responsibilities: Implementing and providing structure for the newly approved grant program. Program goals included identifying at-risk children and offering assessment, community based services and referrals; Emphasis in a complete biopsychosocial spiritual assessment. Facilitated group, individual, family therapy.

Volunteer/Community Service:

Alternate Avenues Woman's Resource Center - Upland, CA (January 2004 – 2012) Program Coordinator.

Responsibilities: Design, facilitate and coordinate a component program called BRIDGES Parenting Support Program. Provide Assessment, Birthing Education, Parenting Education, Life skills Training and Mentoring Support to young men and women in a crisis pregnancy situation. Instruct and train a group of volunteer mentors who meet weekly and provide support services to at-risk clients (typically adolescent, young adult clients). Community outreach - Public awareness and advocacy presented to various community organizations.

Relevant Skills:

Both Business and Social Work Experience; Professional and Ethical work dynamic; Ability to organize, supervise and lead; Multi-task oriented; Trained in Motivational Interviewing; Effective written and communication skills; Excellent public relations skills, team building, training and public speaking skills; Group work dynamic.


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