Desktop Support Engineer

RESUME

RAMAKRUSHNA SAHOO

At/Po-Odagaon, Dist-Nayagarh (Odisha)

Ph-933-***-****

*****-*****.*******@*****.*** (Personal)

OBJECTIVES

Seeking a challenging position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

EDUCATIONAL QUALIFICATION:

+2 Science from Raghunath Samabaya Mahabidyalaya, Odagaon.

10th from Raghunath Bidyapitha. Odagaon.

PROFESSIONAL QUALIFICATION

COMPLETDED : Diploma in computer Hardware and Networking engineering, Under Center for Electronics Design & Technology of India (CEDTI), New Delhi at NHIC: Bhubaneswar.

TECHNICAL SKILLS:

-E-Mail Client Configuration & Support ( Microsoft Outlook, Outlook express & Windows Mail )

-Windows 7/8/10,Vista and XP professional Client Operating Systems.

-Assembling, Hardware upgradation trobuleshooting.

-Windows Maintaince, dual booting, upgrade & update windows.

-Disk Management, partitions

-Printer & scanner Installation & trobuleshooting.

-Trobuleshooting Hadware & OS

-TCP/IP Configuration, Internet Mainteannce.

-Cabling, patching & Lan configuration.

-Sql server installation & it’s backup & restore.

-Knowledge over Local Area Networking like Internet sharing, File & Print sharing.

-Installation & Configuration of different types of antivirus program.

-Operating System Installation of Windows XP/VISTA and Windows 7.

-Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.

-Well experienced in corporate desktop support environment.

Work Experience:-

Hardware & Networking engineer in 'Qserves’(Reputed computer farm),

Bhubaneswar, (Jan 2008 – July 2009).

Responsibilities :-Hands on experience of Desktop issues with hardware and OS related problems.

-Diagnosing and troubleshooting Laptop and desktop issues.

-Hardware installation, testing, cleaning, troubleshooting, repair and maintenance.

Zonnal Technical Assistant In Spandana Sphoorthy Financial limited from (03 Sept 2009 to 31 july 2017) more than 7 year’s.

Job Description :

I am Support Hardware, Software & Networking Maintenance of 20 no of

Branch office.

-Different types of software package installation & configuration as related to

company operation.

-Provided functional and technical support, troubleshooting & diagnosing

Hardware and software problems, including desktop, laptop, LAN, and remote systems.

-Operating System Installation of Windows XP/VISTA,Windows 7/8/10.

-MS Outlook, Outlook Expresses/Windows mail configurations and support.

-Maintenance, Troubleshooting of Desktop Pc’s, Laptops.

-Explains the exact cause of problem and provided solutions to it.

-Conduct Monthly review meeting with Operation team on Breakdown Calls, ensuring prompt closure of pending issues at sites.

-Ensuring Prompt communication to all users in case of any Major failure or breakdown.

-Log, track & summarize all support calls attended by support team for weekly and monthly review meets with Leadership team and corporate IT Manager.

-Track and Monitor Hardware/Software assets and generate the periodical reports for owning company’s & Leadership Team review.

-Hands on experience in setup & maintenance of IT infrastructure, negotiating with Hardware vendor on pricing, handling the Software and Hardware Asset management as per regulatory compliances.

-To do the quality testing of the new Pc's & the new spare parts which are coming in the Office as well as to check the faulty material or parts which is send by the site engineers

-To maintain the quality report of the material, which is being tested? And the daily log report of faulty & good material.

Currently I am working as System support Engineer through Portal Infotech in Panchayat Raj Department, E-Governance Section Odisha Secretariat.

Job Description :

-Install, upgrade, support and troubleshoot XP, Windows 7, windows 10, Microsoft office products and any other authorized desktop applications

-Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

-Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

-Walk customers through installing applications and computer peripherals

-Ask targeted questions to diagnose problems

-Guide users with simple, step-by-step instructions

-Conduct remote troubleshooting

-Test alternative pathways until the resolution of an issue

-Customize desktop applications to meet user needs

-Record technical issues and solutions.

-Follow up with clients to ensure their systems are functional

-Supervising the administration of systems related network to ensure availability of services to authorized users.

-Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.

Permanent.Address : Ramakrushna Sahoo

AT/PO- Odagaon

Dist –Nayagarh, (Odisha)

Ph No-933-***-****.

Personal Details:

1. Father’s Name : Kishore Chandra Sahoo

2 Date of Birth : 7th July 1986

3 Nationality : Indian

4 Religion : Hindhu

5 Sex : Male

6 Marital Status Married

7 Hobbies : Reading News paper & Books

8 Communication: English, Hindi & Oriya.

DECLARATION : I here by declare that the above information furnished is True to the best of my knowledge.

(Ramakrushna Sahoo)

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