Desktop Support Manager

Majid Zahedi

***** ****** ***** ***** ****: 949-***-****

Riverside, CA 92503 *******@*******.***

PROFESSIONAL EXPERIENCE

Information Technology Assitant Director/Manager (2003 to Present)

RESPONSIBILITIES

●Provide quality and consistent available computer service IT hardware and software

●Report to CFO weekly for events and to issue status updates

●Direct and manage IT staff in daily operations

●Oversee the design, maintenance, and implementation of Local Area Network

●Establish and maintain policies, operational procedures, documentation, and planning for operation of network infrastructure to meet overall functional requirements

●Inform users of planned changes to the network infrastructure or network services along with the strategic and operational impact of those changes

●Coordinate periodic IT Staff personnel training

●Research, evaluate, test and deploy technology solutions to meet the requirements of business stakeholders

●Maintain and evaluate disaster recovery capability, include periodic testing

●Provide governance and oversight for all aspects of physical application and data access

●Ensure appropriate controls are implemented for data access control

●Create project plans and schedules and supervise the implementation of projects through the complete project life cycle

●Manage IT budget and expenses forecasting

●With Direction of CIO, manage and deploy policies and technology to secure company assets and comply with (IOS/IEC 27000. NIST)

JOB HISTORY

49er Shops, Inc., California State University Long Beach January 2003 to present

Techcema, LF CA July 2001 to Jan 2003

TRG, Santa Ana CA January 2001 to July 2001

Picksystem/Raining Data January 2000 to Jan 2001

EDUCATION

B.S., Biology and Medical Technology, University of Houston, Houston, TX

Certification, Information Technology, Saddle Back College, MV, CA

Over 1000 hours Training in the technology field

Certification

ITIL Certified

Microsoft Certified Professional System Engineer MCSE

Microsoft Certified Database Administrator MCDBA

Certified MITS, Certified D3NT

VMware Certified

Azure cloud, and cloud security expert

SKILLS

OS:

Windows 2000 and above, Apple, Cisco, Aruba, SonicWALL,

Application:

Great Plain(GP), FRX(Budgeting, Reporting), Microsoft office suite, office 365, Micros( Food Service POS), Computrition ( Food service Inventory and management), Nebraska Book System (Book Store POS), TRACKIT( IT ticketing and Inventory), Symantec, Hyper-V, VMware, Blackboard Transact ( Campus ID card and debit Cards ), People Soft, SharePoint, Cloud Security,BI360 Data warehouse and budgeting. SQL and Oracle, VPN, LAN and WLAN, PCI, Network and data security. Azure cloud, and cloud security expert

Member

AOA President of Information Technology

Board Member of Safety Committee

Board Member of Turbine Home Association

Campus wide Cert Team

Departmental Advisor for Green Team

Group Member for Microsoft Dynamics and Bi360 data warehouse

Member of CCISP

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