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Sales Customer Service

Location:
Houston, TX
Salary:
85000.00
Posted:
June 21, 2019

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Resume:

DAPHNE WRIGHT

TECHNICAL PROFICIENCIES

SAP

Vertex

Mastertax

PeopleSoft

Oracle

Insource

Infinium

Kronos

AS400

Corp Tax

ADP Software

Monarch

Ceridian

Cyborg

PTMS

EXPERIENCE

Baker Hughes a GE Company November 2018 - Present

Payroll and Benefits Delivery Specialist

Supervises a staff of payroll personnel in the preparation, documentation and disbursement of all payroll checks, payroll taxes and or employee and benefit programs for a specific geographic area.

Oversee the maintenance of earnings and deduction records and the preparation of government filings. Provides input related to process improvements and implements identified process improvements in accordance with defined payroll strategies.

Coordinates the resolution of payroll issues with Finance, HR and required departments.

Currently working with Canadian Team to pull all Canadian Payroll and Canadian Taxes over to the States for processing.

Handles special projects as assigned.

Memorial Hermann Health Systems

Payroll Systems Analyst November 2015 – January 2019

Implemented Lawson Payroll System

Maintain Cyclical and Bulletin updates and testing

Distribute and create/write reports for various clients

Supports, and maintains new or existing Payroll and Time & Attendance system applications, including but not limited to, managing system security, installing upgrades/enhancements, functional and integration testing, and applicable maintenance.

Analyzes and evaluates current systems and procedures, both manual and automated, often with little or no previous experience with the application or process and recommends system design, work flow or modifications to optimize Human Resource and Payroll systems and processes.

With minimal guidance reviews, analyzes documents and reports on current business and system statistical data and provides detailed analysis.

Presents and justifies proposals for system modifications, enhancements and new technology solutions in coordination with ISD.

Develops and maintains system reports for internal and external customers.

Maintains current documentation and procedures for the Lawson Payroll system applications and Payroll processes.

With minimal guidance, defines boundaries, sets priorities, plans and manages multiple projects. With some guidance, develops detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from the plan.

Makes recommendations on system and procedures in accordance with project scope and agreed upon requirements.

Provide system analysis on problems or issues related to automated Time & Attendance and Payroll administration.

Provides ongoing liaison with Information Management on the operation of automated API and Lawson Payroll systems.

Works with regional users to maintain tables, matrixes, and interfaces to, and from, API and Lawson Payroll systems.

Creates or designs specifications for reports and other output from Lawson Payroll systems for Human Resources purposes as required.

Provides human resources support to systems acquisitions relating to automated human resources and Payroll systems as required.

Demonstrate strong customer service, communications and human relations skills.

Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

Process upload tax files to ADP. Reconcile payroll taxes per quarter, year and pay period bases.

Dresser-Rand Company

Sr. Payroll Tax Analyst Lead June 2014 – November 2015

Responsible for costing all payrolls and resolving any costing issues with the accounting group

Answer and resolve any costing issues with the controllers

Analyze and insure accuracy and compliance of all tax withholding in Oracle. Responsible for the tax filings using MasterTax of federal, state, local, school district and unemployment tax returns quarterly and annually.

Involved in testing all patches and new configuration related to payroll

Lead/Supervisor over Payroll Team

Handle reconciliation of tax accounts with the general ledger. File monthly Union Fringe Benefits and Pension plans. Develop excel macros (using Vbscript) to automate payroll tax filings and daily activities. Create and Upload W-2 files for Federal, State and local agencies. Process shadow W-2’s for our international employees. Develop new payroll procedures to help streamline our payroll responsibilities.

Process Relocation Expenses and Stock for Directors, EXPATS and INPATS for Dresser-Rand.

Handle Currency exchange for foreign funds to US funds.

Nalco Champion Technologies Inc – Houston, TX October 2013 – April 2014

Payroll Tax Analyst Consultant

Correct Employee records to ensure Withholding Taxes are recorded correctly.

Reconcile and balance Taxes to ensure proper taxes withheld and remitted.

Processed Payroll Tax Returns utilizing SAP Software.

Processed and remitted payroll taxes on a multi-state level.

GenOn Energy Services LLC – Houston, TX 2012 – August 2013

Payroll Tax Analyst

Implemented SAP Software for Payroll Tax setups

Tracked TUBS Updates and provide testing of TUBS Updates

Maintained BSI updates and testing

Processed and remitted payroll taxes on a multi-state level.

Monitored and changed Employee Tax Setups ensure Withholding Taxes were recorded correctly through Info Types 207, 208, 209 and 210 screens.

Tracked New Hires and Transfer Employees to ensure Withholding Taxes are recorded correctly.

Reconciled Taxes per pay period and on the quarter

Processed Payroll Tax Returns utilizing MasterTax Software.

Expatriate/Inpatriate Payroll Tax Reporting

Spectra Energy Company – Houston, TX 2011-2012

Senior Payroll Tax Specialist

Implemented SAP Software for Payroll Tax setups

Tracked TUBS Updates and provide testing of TUBS Updates

Processed and remitted payroll taxes on a multi-state level.

Monitored and changed Employee Tax Setups ensure Withholding Taxes were recorded correctly through Info Types 207, 208, 209 and 210 screens.

Tracked New Hires and Transfer Employees to ensure Withholding Taxes are recorded correctly.

Reconciled Taxes per pay period and on the quarter

Processed Payroll Tax Returns utilizing MasterTax Software.

Expatriate/Inpatriate Payroll Tax Reporting

Southern Union Company – Houston, TX 2007-2011

Payroll Tax Specialist

Implemented SAP Software for Payroll Group

Tracked TUBS Updates and provide testing of TUBS Updates

Maintained BSI updates and testing.

Processed and remitted payroll taxes on a Multi-State level for large international company with over 3,500 employees.

Assisted with Journal Entries for tax remittances and balancing GL Payroll Tax Accounts in Oracle

Successfully integrated ADP conversion of payroll taxes

Suggested and implemented new procedures for reconciling taxes that decreased penalty and interest payments

Created new policies and procedures for return filing and audits

Research Tax laws and procedures as necessary

Saved company 4 million dollars on wrong assessment

Recouped funds in 1 day and retained interest on dollars

Created Journal Entries for tax remittances and balanced GL Tax Accounts

Remit Worker’s Compensation returns and payments for States of Ohio and New Mexico

Assisted with time entry, pass code resets and audit of time entry system

The Men’s Wearhouse, Inc – Houston, TX 2007

Payroll Tax Supervisor

Interest payments Processed and remitted payroll taxes on a multi-state level.

Created Journal Entries for tax remittances and balanced GL Tax Accounts.

Created new policies and procedures for return filing and audits.

Suggested and implemented new procedures for reconciling taxes that decreased penalty and

Created Journal Entries for tax remittances and balanced GL Tax Accounts.

Implemented automation for Payroll Taxes to Mastertax software.

Used PeopleSoft software for payroll processing runs.

Assisted with Federal Wire Deposits and Remitted Tax Returns

Ensured time reported correctly for correct pay

Filed Multiple Work Site Reports for 16 States.

Remitted Worker’s Compensation returns and payments for States of Ohio and New Mexico

Hired, trained and managed 1 direct report

Expatriate/Inpatriate Payroll Tax Reporting

Lafarge North America, Inc – Southfield, MI 2002 - 2007

Payroll Tax Accountant

Consolidated all payroll taxes in Shared Service Center to be processed and remitted out of one central location in 3 years.

Processed and remitted payroll taxes on a multi-state level.

Used PeopleSoft for payroll processing

Created Journal Entries for tax remittances and balanced GL Tax Accounts.

Implemented automation for Payroll Taxes to Mastertax software.

Suggested and implemented new procedures for reconciling taxes that decreased penalty and interest payments by 95%.

Retrieved $8,988,165.38 for Lafarge from the IRS due to an incorrect Assessment. Retrieved another $530,000.00 for Lafarge from the IRS due to an incorrect assessment.

Processed Multiple Work Site reports for 21 States in which reporting is mandatory.

Remitted Worker’s Compensation returns and payments for States of Ohio and New Mexico

Hired, trained and managed 2 direct reports.

Reported and remitted abandoned property payments to States along with proper reporting for abandoned property

Expatriate/Inpatriate Payroll Tax Reporting

Little Caesar Enterprises, Inc. - Detroit, MI 2000-2002

Sales & Use Tax Coordinator

Processed and remitted Sales & Use Taxes for 50 states.

Implemented Vertex Quantum Sales & Use Tax Software.

Processed and remitted Personal Property Tax Returns and payments.

Maintained Fixed Assets on AS400 software.

Saved company over $50,000.00 utilizing the Texas Freeport Exemption on Personal Property Tax Return

Implemented spreadsheets for Personal Property — speeding profitability.

Processed Multiple Work Site reports for Mandatory States only.

Kelly Services, Inc.-Troy, MI 1997 - 2000

Tax Compliance Assistant

SAP Payroll System used to process and remit Payroll Taxes and process payroll

Processed and remitted Sales & Use Taxes for 50 states.

Processed Multiple Work Site reports for Mandatory States only.

Processed and remitted Workers Compensation payments and returns

Implemented automation of Payroll Taxes, Personal Property Tax, Business Licenses, Abandoned Property, and Sales & Use Taxes.

Handled acquisitions and mergers regarding taxes.

Performed Quality training and Team Leader Skills classes

Cross Trained with payroll processing on in house system, with over 50,000 employees for payroll. Handled weekly payroll, bi-weekly, monthly payroll on an interim basis.

Processed Property Return for Puerto Rican Government with Price Waterhouse

Expatriate/Inpatriate Payroll Tax Reporting

Education

Wayne State University 1983-1984

Business Administration 1983-1985

Davenport University 1990-1992



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