To enhance my professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position. To obtain employment with a company that offers positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To bring my strong sense of dedication, motivation and responsibility to the company. EXPERIENCE
JANUARY 2017 – DECEMEBER 2011
HEAD WAITRESS, ORIENTAL LIGHT AND STAGING
Setting up of tables, décor and managing the rest of the waiters EJANUARY 2010 – DECEMBER 2010
LIFE ORIENTATION TEACHER, LADYSMITH SECONDARY SCHOOL Teaching Grade 8 and 9 learners Life Orientation Skills. Preparing of tests/exams. Preparing classrooms for learners. Marking of exams and preparing reports end of each school team. JULY 2011-JULY 2012
108 SALES ASSOCIATE, DONNA CLAIRE LADYSMITH
Promoting sales and accounts, cashier and completing day to day task like admin and housekeeping. Visual merchandising of the stock, changing window displays and merchandising of the store.
JULY 2012-JULY 2014
108 SALES ASSOCIATE, AMERICAN SWISS LADYSMITH
Day to day administration, sales and accounts. Managing of the store when the manager was not in, opening and closing store on weekends.
JULY 2014-FEBRUARY 2015
2IC (CARETAKING MANAGER), STERNS LADYSMITH
Daily management of the store, helping the manager in store tasks, promoting sales and making turnover.
FEBRUARY 2015-NOVEMBER 2018
MANAGERESS, AMERICAN SWISS LADYSMITH
Driving turnover to ensure achievement of targets (store has made a growth each year) Controlling expenses, managing stock losses to ensure shrinkage is in line with the company standards (never had any stock issues). People management, including recruitment, development and training of staff, employee relations and performance management. Executing in-store merchandise strategy and standards, ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. Dealing with customer complaints and handling all matters in a professional and dignified manner. 27 JANUARY 2019 – 30 APRIL (3 MONTH MATERNITY CONTRACT) RECEPTONIST, NASHUA MALUTI LADYSMITH
Answering of calls, administration, collecting and signing of parcels, opening and closing office, doing typing, printing, emails, scans and photocopies for customers. SKILLS
Written and oral communication
Increased revenue for the company.
Contributed to good customer services.
Managed the expenses, making sure the business is profitable. Maintained a professional and organized place of work. 3
Excellent communication skills (verbal and written) Good standard of IT and numeracy
Effective influencing and negotiation skills
Strong customer focus
Ability to work under pressure and to tight deadlines Analyzing and problem solving skills
Attention to detail
Demonstrate leadership and management qualities
2005 – 2009
MATRICULATED, LADYSMITH SECONDARY SCHOOL
LADYSMITH SECONDARY SCHOOL
EX-AREA MANAGER FOR AMERICAN SWISS MIDLANDS
FOSCHINI RETAIL GROUP
FOSCHINI RETAIL GROUP
NASHUA MALUTI LADYSMITH