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Manageress/Receptionist

Location:
Ladysmith, KwaZulu-Natal, South Africa
Posted:
June 21, 2019

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Resume:

SHANTAL MOODLEY

** ******** **** · 072*******

ac9nw7@r.postjobfree.com

CAREER OBJECTIVE

To enhance my professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position. To obtain employment with a company that offers positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To bring my strong sense of dedication, motivation and responsibility to the company. EXPERIENCE

JANUARY 2017 – DECEMEBER 2011

HEAD WAITRESS, ORIENTAL LIGHT AND STAGING

Setting up of tables, décor and managing the rest of the waiters EJANUARY 2010 – DECEMBER 2010

LIFE ORIENTATION TEACHER, LADYSMITH SECONDARY SCHOOL Teaching Grade 8 and 9 learners Life Orientation Skills. Preparing of tests/exams. Preparing classrooms for learners. Marking of exams and preparing reports end of each school team. JULY 2011-JULY 2012

108 SALES ASSOCIATE, DONNA CLAIRE LADYSMITH

Promoting sales and accounts, cashier and completing day to day task like admin and housekeeping. Visual merchandising of the stock, changing window displays and merchandising of the store.

JULY 2012-JULY 2014

108 SALES ASSOCIATE, AMERICAN SWISS LADYSMITH

Day to day administration, sales and accounts. Managing of the store when the manager was not in, opening and closing store on weekends.

JULY 2014-FEBRUARY 2015

2IC (CARETAKING MANAGER), STERNS LADYSMITH

Daily management of the store, helping the manager in store tasks, promoting sales and making turnover.

FEBRUARY 2015-NOVEMBER 2018

2

MANAGERESS, AMERICAN SWISS LADYSMITH

Driving turnover to ensure achievement of targets (store has made a growth each year) Controlling expenses, managing stock losses to ensure shrinkage is in line with the company standards (never had any stock issues). People management, including recruitment, development and training of staff, employee relations and performance management. Executing in-store merchandise strategy and standards, ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. Dealing with customer complaints and handling all matters in a professional and dignified manner. 27 JANUARY 2019 – 30 APRIL (3 MONTH MATERNITY CONTRACT) RECEPTONIST, NASHUA MALUTI LADYSMITH

Answering of calls, administration, collecting and signing of parcels, opening and closing office, doing typing, printing, emails, scans and photocopies for customers. SKILLS

Written and oral communication

Adaptability

Integrity

Teamwork

Professionalism

Interpersonal skills

Responsibility

Positive attitude

Problem solving

Initiative

Leadership

Continuous learning

Self-motivated

Self-management

Quick learner

ACHIEVEMENTS

Increased revenue for the company.

Contributed to good customer services.

Managed the expenses, making sure the business is profitable. Maintained a professional and organized place of work. 3

STRENGTHS

Excellent communication skills (verbal and written) Good standard of IT and numeracy

Effective influencing and negotiation skills

Strong customer focus

Ability to work under pressure and to tight deadlines Analyzing and problem solving skills

Commercial awareness

Strong time-management

Attention to detail

Demonstrate leadership and management qualities

EDUCATION

2005 – 2009

MATRICULATED, LADYSMITH SECONDARY SCHOOL

REFERENCES

MR PADAYACHEE

LADYSMITH SECONDARY SCHOOL

036-***-****

SELVIE CHETTY

EX-AREA MANAGER FOR AMERICAN SWISS MIDLANDS

FOSCHINI RETAIL GROUP

083-***-****

THEA MARAIS

REGIONAL MANAGER

FOSCHINI RETAIL GROUP

083-***-****

NADIA MACDONALD

4

NASHUA MALUTI LADYSMITH

084-***-****



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