JOHN R YOUENS

** ****** **** ******* ****, Virginia 23606

813-***-**** and 757-***-****

ac9nut@r.postjobfree.com

SKILLS

Data entry professional

Document processing experience

Proprietary software utilization

Comfortable working on PC

Typing skills, WPM 45+

Proficient with MS Office

Prior mortgage document experience

Account maintenance

RECENT EXPERIENCE

GOLDTBELT C6 (ON ASSIGNMENT TO PERATON)

TCC Operator

March 2019 – June 2019 (Contract Assignment)

Reviewed, processed, and documented data and reports relating to the operational status of Tethered Aerostat Radar Systems under the auspices of the U.S. Customs and Border Patrol Agency. Answered calls from sites and logged all pertinent data for record keeping.

AEROTEK (ON ASSIGNMENT TO FULTON MORTGAGE COMPANY)

Post Closer

February 2018 – August 2018

Reviewed and completed quality assurance on mortgage documents (post -closing) to ensure accuracy and completeness. Documented any issues and escalated for review by senior representatives.

MODIS (ON ASSIGNMENT TO US BANK)

Research clerk

July 2016 - September 2017 (Temporary Assignment)

Reviewed, researched, processed, and shipped mortgage documents from client to the new investor.

Completed miscellaneous research and filing tasks regarding client mortgage documents.

KELLY SERVICES (ON ASSIGNMENT TO RAYMOND JAMES FINANCIAL)

Client Services Representative

January 2016 to May 2016 (Temporary Assignment)

Reviewed and processed client account documents

Processed new accounts

Completed account updates as needed

Performed any needed data entry and account maintenance

MCCALL FIELD SERVICES, INC

Manager

September 2009 to July 2015

Real Estate/Property Management

Managed data resources from field representatives and clients using proprietary systems and software

Cost estimator software (XACTWARE)

Property preservation

Worked with banks managing foreclosure properties

OTHER EXPERIENCE

KELLY SERVICES (ON ASSIGNMENT TO CERIDIAN)

Client Services Representative

Provided financial services

Account maintenance

Data entry duties

Assisted human resources representatives regarding company and individual COBRA benefits accounts

Call center environment

SOFT COMPUTER

Administrative Assistant

Computer Software Associate

Clerical and office duties as needed

Answered phones/inbound calls

Worked under director of education and marketing department

MORTGAGE CONTRACTING SERVICES

Asset Preservation Coordinator

Real Estate/Property Management

Worked with client banks on managing foreclosed properties

Processed work orders and documents sent out by contractors

Documented information in client database

Processing invoices

Managed data resources for property preservation between client bank and field service personnel

Processed financial data utilizing client database systems

USAA INSURANCE

Member Service Representative

Insurance Associate

Call center environment with renters and automobile insurance

Updating policy changes and account information

Assisted members with underwriting, issuing, and processing automobile and renters' insurance policies

PAYMENTECH

Technical Help Desk Associate

Financial Services professional

Assisted merchants and credit card sales representatives with technical support, transaction

verification and deposit issues regarding credit card terminals

T. ROWE PRICE

Retail Investment Services Associate

Financial Services professional

Assisted client representatives and shareholders with financial data

Processed financial transactions on shareholder accounts

EDUCATION

Bachelor of Arts, Film Studies

Bard College

Annandale-on-Hudson, NY

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