Social Media Customer Service

EASTER LONDELYN D. PAULCO

Mobile: ********

Email: ******.********@*****.***

Objectives:

To obtain a position that will enable me to use my educational background and ability to work well with people.

To obtain experience, enhance my skills and personality and achieve mutual progress with the company.

Work Experience:

July 2018-May 2019 Convergys/Concentrix San Lazaro Phil.

Customer Service Associate (Call Center Agent)

Answering customer inquiries or passing them on to the appropriate department.

Giving information and helping to solve customer problems.

Selling products and taking orders.

Processing complaints and, if appropriate, issuing refunds.

Taking information from customers and entering it on a database.

Oct. 2017-June 2018 Blessed Essential Skin Care Products Phil.

Online Marketing

Identify, contact and recruit potential clients.

Prepare sales presentations

Modify sales materials and strategies to suit each client’s needs.

Promote advertising and marketing materials strategies.

Create and maintain client accounts and research and analyze internet sales and advertising trends.

Sept. 2016-Sept. 2017 MAC Cosmetics Trinoma Branch Phil.

Make-up Artist

Work with clients to create various looks.

Purchase cosmetics and applicators from vendors and negotiable prices.

Ensure makeup looks natural and well applied under different lighting.

Match skin color-to-color palettes to determine best looks.

Work quickly and accurately under pressure.

June 2012-March 2015 Munting Kamay Child Development Center Inc. Phil.

Teacher Aide & Area Coordinator

Assist the classroom teacher in arranging the learning environment, including assembling and putting materials on bulletin board and/or other classroom learning displays and in keeping such displays current.

Under supervision of certificated teacher, prepare for classroom activities by distributing and collecting papers and other instructional materials for classroom instruction.

Assist students in completing classroom assignments, homework and projects.

Assure students understanding of classroom rules, procedures, and assist students by answering questions, providing proper examples, emotional support, friendly attitudes and general guidance.

PERSONAL DATA

Name: Easter Londelyn Paulco

Date of Birth: July 06, 1997

Marital Status: Single

Religion: Christian

Nationality: Filipino

Visa Status: Family Visa

Skills:

Web Designing

Managing Social Media

Microsoft Office, Excel, PowerPoint,

Educational Attainment:

College: Bestlink College of the Philippines

Course: Bachelor of Science in Office Administration

Secondary: Bignay National High School

Seminars Attended:

De La Salle University

Kapisanan ng mga Guro Kalinga Inc.

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