Customer Service Process

J. USHA RANI

Phone: +91-887*******

Email Id: **************@*****.***

Objective

To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

Education Profile

Degree/ Examination Name Of The University/ Institution Board/University Year Percentage

M.Sc (IT) Parvathy’s Arts And Science College, Dindigul Kamaraj University 2011-2013 80.00 %

B.Sc (IT) Cauvery College For Women, Trichy Bharathidasan University 2008-2011 70.30 %

HSC Annamalaiyar Mills Girls Higher Secondary School, Dindigul. State Board 2007-2008 74.00 %

SSLC Annamalaiyar Mills Girls Higher Secondary School, Dindigul. State Board 2005- 2006 82.00 %

Professional Skills

• Self-confidence

• Hard worker

• Quantitative skills

• Problem solving skills

• Good listener

• Positive attitude

• Good computer skills

• Able to work with a high volume of documents in a fast-paced environment

• Able to handle multiple requests while detailing document activity.

Professional Experience

RR Donnelley, Chennai - Jan 2014 to May 2014

(Contract base in GEMS SOFTWARE SOLUTION LTD)

Project: Financial Printing

Position: Document Specialist

Responsibilities

• Follow client norms, maintain excellent quality and resolve errors while call copying documents and performing other tasks.

• Ensure integrity of original documents through processing, and packing and marking of prepared projects.

• Check completion and correctness of forms, documents and bills.

• Identify and resolve problems in collaboration with the management.

• Organize establishment to maintain quality and safety of services provided.

• Oversee periodic repairs and upgrading of copy instruments and application software.

• Utilize software skills to write, edit, revise and compare documents according to guidelines.

• Perform transcription and conversion work, and scanning of documents.

• Handle correspondence, preparation of presentations and budgets, and varied documents.

• Ensure complete secrecy in managing confidential documents, and manage document recovery.

• Proofread, merge and format documents whenever required.

• Merge image documents with text documents, and assist in printing procedures.

• Supervise completion of corporate and authorized projects within given time, resources and official guidelines.

• Maintain electronic data files as well as hard copies of reports for FDA approval.

• Research loan documents for conformity to terms and conditions.

• Ensure agreement of documents and corporate records with legal, clinical, financial and regulatory guidelines.

• File, record, recover, archive, scan and maintain documents and database systems.

• Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs.

• Develop and organize training materials, visual aids, and other education materials.

• Maintain Master Document Control Listing and ensure compliance with documentation procedures.

• Provide research assistance to management and assist with other projects on an as needed basis.

Hapag Lloyd Global Service Pvt. Ltd., Chennai - Feb 2015 to June 2017

Project: Import Process in Logistic

Position: Customer Service Coordinator

Responsibilities

• Greet customers and inquire into their product or service requirements.

• All processes are successfully follow-up and completed the task based on the allotted target period.

• Handling Processes based on ETA for the first Chilean POD, for different services.

• For short transit times (Peru), it is extremely important monitoring of vessel departure in FIS2 screen before start with any of the CSIP process.

• Handling Import /shipping term and terminology and collector offices

• For some special customers doing the check pre-invoice audit and that proportionate the freights revenues.

• Invoicing the all MTD’S IN CONTAINER LEVEL the shipments.

• Sending to the freighter copies for customer particular customer in pod side.

• SDC Checking and set the SDC workflow and escalating the SDC to POL side.

• Check the Payer having a credit or noncredit customer in pod side.

• We check the DG (dangerous goods) import restriction in container level and escalate the POL side and then we have processing the invoice (IN)/ Arrival Notice (AN).

• We complete the all process complete checking and send the container in custom transmission in pod side.

• Send to the hardcopies for customer in POD side.

• Other activities for vessel checking in ETA dates and sending the mails for escalation the document.

• All process allocate to team members and taking care the all task responsibilities, if we have any queries we made telephonic call and clearing the issues/ queries in POL side (chillian and peru ports).

• Train associates on service standards and appropriate required major tasks.

• Extra learning in export process for documentation work, and bill of lading and then other port process in export(Mexico, brazil, Peru and Chilean export process)

Personal Profile

Name : J. Usha Rani

Husband Name : B.M. Venkatesan

Gender : Female

Date of Birth : 30.05.1991

Marital Status : Married

Nationality : Indian

Permanent Address : 6B, Weavers Colony, 19th East cross street, M.K.B. Nagar, Chennai-39

Languages Known : English, Tamil and Sowrastra

Declaration

I do hereby declare that the particulars of the information and facts stated herein above are true and complete to the best of my knowledge and belief.

Place: Chennai

Date: 6/21/2019 (J. Usha Rani)

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