Customer Service Manager
Resume:
Personal Details
Name: Tiyiselani Godwill Hlongwani
Mobile Number: 073*******
Alternative Number: 078*******
Email: ****************@*****.***
ID: 920**********
Gender: Male
Ethnicity: African
Citizenship: South African
Education
Mavalani High School
Grade:12 completed 2011
Xitsonga
Mathematical Literacy
English
Agricultural Sciences
Geography
Life sciences
Life Orientation
OTHER QUALIFICATION
Diploma Law
UNISA
In progress
Work Experience
Past Employment
Carlbank Mining Contracts
Job Title: Returns Clerk
Duration: Aug 2016 to Dec 2017
Industry: Logistics
Industry category: Customer Service
Alternative Industry: Logistics/customer service
Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound
Description of Duties
Receiving the stock back from stores.
Assessing stock.
Returning products to the company system.
Scanning the documents.
Filling RMA slips and waybills
Daily communication with clients
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation..
Utilize computer technology to handle high call volumes.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Daily receiving of phones from Customers.
Sending Phones to Repair centres.
Sending phones back to customer.
Bidvest tms Group
Job Title: Receiving Clerk
Duration: Jul 2014 to July 2016
Industry: Logistics
Industry category: Customer Service
Alternative Industry: Logistics/customer service
Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound
Description of Duties
Data Capturing for the IEC.
Receiving the stock from supplies.
Assessing stock.
Capturing stock to the company system.
Scanning the documents.
Filling all paper work and waybills
Daily communication with clients
Use telephones to reach out to customers and verify account information..
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Kempston Employment Solutions
Job Title: Dispatch Checker/Clerk
Duration: Feb 2012 to Jun 2014
Industry: Logistics
Industry category: Customer Service
Alternative Industry: Logistics/customer service
Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound
Description of Duties
Supervising loading and unloading of goods according to purchase orders
Scheduling dispatch of finished products coordinating with the production and sales team
Hiring drivers and verifying driver license and checking criminal record information
Taking stock of warehouse and informing goods required and in stock to the concerned personnel
Inspected delivery vehicles and guided drivers on following the route of delivery
Tracked moving freight and updated customers on delivery time
Performed several clerical and secretarial functions related to movement of goods
Received consignments from customers for delivery and make note of weight, nature of products, cost, etc. and maintain records effectively
Supervised the work of dispatch team and assigned them their roles and duties, as instructed by seniors
Operated forklift and other tools and equipment to stock goods in warehouse
Maintained delivery confirmation receipts for company's records
Ensured strict compliance to the freight regulations and laws
Fempower
Job Title: General Worker
Duration: May 2018 to May 2019
Industry: Logistics
Industry category: Customer Service
Alternative Industry: Logistics/customer service
Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound
Description of Duties
Data Capturing for the IEC.
Receiving the stock from supplies.
Assessing stock.
Capturing stock to the company system.
Scanning the documents.
Filling all paper work and waybills
Daily communication with clients
Use telephones to reach out to customers and verify account information..
Picking and packing of stock
Invoicing stock before sending out to customers
Maintaining housekeeping on a daily basis
References
1. Contact Person : Mr. Sacky
Contact Number : 011-***-****
Position : Site Manager
Company : Bidvest tms Group
2. Contact Person : Ms. Lesley Pistorius
Contact Number : 011-***-****/ 081-***-****
Position : Site Manager
Company : Kempston Employment Solution
3. Contact Person : Mr. Andrew
Contact Number : 011-***-****
Position : Manager
Company : Carlbank Mining Contracts
4. Contact Person : Ms Gcobisa
Contact Number : 074*******/ 010*******
Position :Site Manager
Company : Fempower
Contact this candidate