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Customer Service Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
June 20, 2019

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Resume:

Personal Details

Name: Tiyiselani Godwill Hlongwani

Mobile Number: 073*******

Alternative Number: 078*******

Email: ac9no6@r.postjobfree.com

ID: 920**********

Gender: Male

Ethnicity: African

Citizenship: South African

Education

Mavalani High School

Grade:12 completed 2011

Xitsonga

Mathematical Literacy

English

Agricultural Sciences

Geography

Life sciences

Life Orientation

OTHER QUALIFICATION

Diploma Law

UNISA

In progress

Work Experience

Past Employment

Carlbank Mining Contracts

Job Title: Returns Clerk

Duration: Aug 2016 to Dec 2017

Industry: Logistics

Industry category: Customer Service

Alternative Industry: Logistics/customer service

Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound

Description of Duties

Receiving the stock back from stores.

Assessing stock.

Returning products to the company system.

Scanning the documents.

Filling RMA slips and waybills

Daily communication with clients

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation..

Utilize computer technology to handle high call volumes.

Close out or open call records.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Daily receiving of phones from Customers.

Sending Phones to Repair centres.

Sending phones back to customer.

Bidvest tms Group

Job Title: Receiving Clerk

Duration: Jul 2014 to July 2016

Industry: Logistics

Industry category: Customer Service

Alternative Industry: Logistics/customer service

Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound

Description of Duties

Data Capturing for the IEC.

Receiving the stock from supplies.

Assessing stock.

Capturing stock to the company system.

Scanning the documents.

Filling all paper work and waybills

Daily communication with clients

Use telephones to reach out to customers and verify account information..

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Kempston Employment Solutions

Job Title: Dispatch Checker/Clerk

Duration: Feb 2012 to Jun 2014

Industry: Logistics

Industry category: Customer Service

Alternative Industry: Logistics/customer service

Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound

Description of Duties

Supervising loading and unloading of goods according to purchase orders

Scheduling dispatch of finished products coordinating with the production and sales team

Hiring drivers and verifying driver license and checking criminal record information

Taking stock of warehouse and informing goods required and in stock to the concerned personnel

Inspected delivery vehicles and guided drivers on following the route of delivery

Tracked moving freight and updated customers on delivery time

Performed several clerical and secretarial functions related to movement of goods

Received consignments from customers for delivery and make note of weight, nature of products, cost, etc. and maintain records effectively

Supervised the work of dispatch team and assigned them their roles and duties, as instructed by seniors

Operated forklift and other tools and equipment to stock goods in warehouse

Maintained delivery confirmation receipts for company's records

Ensured strict compliance to the freight regulations and laws

Fempower

Job Title: General Worker

Duration: May 2018 to May 2019

Industry: Logistics

Industry category: Customer Service

Alternative Industry: Logistics/customer service

Alternative Industry category: Warehousing/Distribution/call centre inbound &outbound

Description of Duties

Data Capturing for the IEC.

Receiving the stock from supplies.

Assessing stock.

Capturing stock to the company system.

Scanning the documents.

Filling all paper work and waybills

Daily communication with clients

Use telephones to reach out to customers and verify account information..

Picking and packing of stock

Invoicing stock before sending out to customers

Maintaining housekeeping on a daily basis

References

1. Contact Person : Mr. Sacky

Contact Number : 011-***-****

Position : Site Manager

Company : Bidvest tms Group

2. Contact Person : Ms. Lesley Pistorius

Contact Number : 011-***-****/ 081-***-****

Position : Site Manager

Company : Kempston Employment Solution

3. Contact Person : Mr. Andrew

Contact Number : 011-***-****

Position : Manager

Company : Carlbank Mining Contracts

4. Contact Person : Ms Gcobisa

Contact Number : 074*******/ 010*******

Position :Site Manager

Company : Fempower



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