Cynthia Mack

614-***-**** Gahanna, OH *****

ac9nnc@r.postjobfree.com https://www.linkedin.com/in/cynthia-mack-63582287/

Project Manager

Over 15 years of project management expertise, delivering high-value initiatives in alignment with organizational objectives. Proven track record of establishing rapport with all contributors across team to incorporate rapidly positioned initiatives and create pioneer processes to drive results. Recognized for consistently delivery of technical implementations, leveraging Agile and Waterfall methodologies to complete projects within established timeframe, scope, and budget to ensure client and key stakeholder satisfaction.

Key Strengths

End-to-End Project Management Business Requirements Gathering Defining Project Scope PM Leader

Budget Accountability Leading Impactful Organizational Change Resource Allocation Prioritizing Tasks

Building Consensus Among Cross-Functional Teams Increasing Program Speed to Market Leadership

Innovation-Focused Highly Organized Exceptional Public Speaking Skills

Career Overview

IT Specialist – Project Management

Nationwide, Columbus, OH 2011 – Present

Lead Project Manager to reduce speed to market and drive value-added products, managing over 10 concurrent small projects, with oversight over multiple Scrum masters. Forecast monthly budgets to allocate resources within established guidelines and deliver products and services utilizing Agile methodology to expedite completion of deliverables within set workflow. Consistently deliver quality products under budget, in advance of timeframes, while exceeding scope to ensure stakeholder satisfaction. Prioritize competing requirements to evaluate risk and develop workflow to meet all business requirements.

»Compiled a detailed overview of roles and responsibilities, conducting meetings one-on-one with each project contributor, allocating additional resources to ensure team member alignment with expectations of projects, collaborating effectively to build consensus and improve quality of final outcomes.

»Simultaneously spearheaded five small-scope, tier one efforts focused on speed to market, managing small, ongoing deliverables to consistently add value to overall projects, developing baseline standard processes to execute 90-day to market deliverables, thereby positioning Nationwide to compete more effectively within the industry marketplace.

»Coordinated with 61 offices in support of a paper-reduction initiative, delivering ahead of schedule and below established budget.

»Recipient of multiple Bravo Awards for effectively managing challenges to mitigate project-related delays.

IT Project Manager

Resource Interactive, Columbus, OH 2008 – 2009

Oversaw the comprehensive, seamless delivery of projects with accountability of budgets ranging from $350K to $1.2M, ensuring appropriate project control processes were followed. Managed resource allocation and workflow assignment throughout all projects, partnering with leaders across diverse business units to deliver quality projects and maintain client satisfaction. Key clients included Wendy’s, Limited Brands, HP, Procter & Gamble, Apple, Bose, LL Bean, and Walgreens.

»Managed the full life cycle of projects, from initiation through closure, managing client relationships to ensure satisfaction and effectively resolve escalated issues.

»Led project kickoff, status meetings, and documented status throughout stages to facilitate consistent communication to leadership.

Project Manager – IT Operations

Omnipath, Inc. 2007 – 2008

Managed highly visible, bundled medium to large scope projects valued up to $500K for enterprise clients, including Canon USA, Centex Homes, Titlemax, Cisco, Ohio Attorney General, Liebert, Diebold, Ohio State Research, and Mt. Carmel. Allocated resources and handled concept to deployment of all projects, ensuring effective kickoff, uncovering client business requirements, production process leadership, acceptance, and implementation for e-learning software.

»Led cross-functional teams to ensure alignment with established scope, budget, and timelines, managing deliverables throughout process.

»Managed the implementation of company’s operational procedures, reported performance, and recommended value-added improvements to optimize service and client outcomes.

»Oversaw the testing process, including alpha and beta testing, client review, and final gold, ensuring quality of final product.

Additional Experience Includes:

Ross Division – IT Project Manager

Scotts – Project Specialist

Education

Bachelor of Arts in Business Administration – Franklin University, Columbus, OH

Project Management Professional (PMP) – Currently in progress

Professional Development

Trainings include: Project Management Training Forecasting, Agile, Waterfall, Simplilearn Project Management Courses, Rita Mulcahy PMP Prep Course, Crucial Conversations, Stephen Covey Seminars – 7 Habits of Highly Effective People Seminar, First Things First Seminar, Supervisory Development, Making Sense of Complexity, Gartner Webinars, Stakeholder Partnership, Servant Leadership, Risk Management, Emotional Intelligence Diploma

Technical Skills

Microsoft Office Suite MS Project MS Visio Concur Clarity Open Workbench Skype OneNote SharePoint OneDrive

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