Senior Technical Writer/Editor (Contract)
Thirteen years consulting experience in diverse industries. Productive resource for Apple, Wells Fargo, Autodesk and Morgan Stanley. Accomplished author of user and admin guides, help, Wiki content and web-based product documentation for IT teams. Excellent verbal and written communication skills. Quick study, eager learner.
Technical Writing Consultant, Your Perfect Write, San Diego, CA — March 2006 to present
Contract Technical Writer, Autodesk, San Francisco, CA
•Reorganized and edited three Wikis for the Subscription Platform Engineering Group in support of Autodesk’s cloud-based SaaS offerings.
•Made technical content comprehensible to users with mixed levels of expertise.
Technical Communications Specialist, Apple, Inc., Client and Collaboration Services, Sunnyvale, CA
•Researched and wrote technical content used daily by 130,000 Apple employees.
•Collaborated with UX team to redesign the IS&T Web.
•Responsible for research and management of over fifty user guides and articles.
•Mastered the “Apple voice” in technical documentation and user guides.
Contract Technical Writer, Alternative Technology Solutions, Aliso Viejo, CA
•Authored online admin manual and user guide for iQ, a Salesforce add-in.
•Drew detailed Visio flow diagrams describing workflows for iQ.
Contract Technical Writer, Morgan Stanley, Inc., IT Security Operations, New York, NY
•Curated three Wikis providing crucial reference info to IT support and engineering staff.
•Documented department procedures and technical how-to’s to support network infrastructure and application migration.
•Designed and built a new Wiki to make IT Security support services available to internal non-technical users.
•Employed ServiceNow to manage change requests and track editorial tasks.
Contract Technical Writer, Vidyo, Inc., Hackensack, NJ
•Updated and revised end-user and admin guides for three video conferencing systems.
•Created installation guides and quick-starts for the VidyoPortal, VidyoRouter and VidyoGateway systems.
Contract Technical Writer, Wells Fargo Bank, Inc., Policies, Procedures and Content Management Group, Concord, CA
•Converted 500 legacy Word and FrameMaker files to AuthorIT for publication to the Wells Fargo intranet.
•Produced a help set on using AuthorIT to create HTML and print output.
•Described the internal processes and procedures used by bankers to handle payment and bill pay claims.
Contract Technical Writer, Washington Hospital Health Services, Inc., Fremont, CA
•Wrote an end-user training guide and reference manual supporting efforts to train 1000 hospital staff members in the McKesson Horizon Order Management system.
•Researched and produced user guides and admin manuals as part of a major hospital-wide upgrade to existing technologies and services.
Online Publishing AuthorIT, HTML, Google Docs, Confluence, TWiki
Print Publishing FrameMaker, Word, AuthorIT, Adobe Acrobat, InDesign
Content Management AuthorIT, miaCMS, Confluence, WordPress
Graphics & Presentation PhotoShop, SnagIt, Visio Pro, PowerPoint
Source Control Systems SharePoint, KnowledgeTree, WinCVS, Visual SourceSafe
Project Management/Scrum Microsoft Project, Jira, ServiceNow
Wiki/Blog TWiki, WordPress, Blogger
Messaging/Email Slack, Microsoft Instant Messenger, Messages, Outlook, Mail
Conferencing WebEx, zoom, Cisco Jabber
Dev Environments ITIL, Agile/Scrum
Master of Arts, English, Technical Writing focus, College of Notre Dame, Belmont, CA
Bachelor of Journalism, Magazine Editing, University of Texas, Austin