Customer Service Office
Resume:
Nancy Charest Baldwin
Sabattus, Maine
***********@*****.***
Education
•Mid State College Auburn, Maine •Associates Degree May 1998
•Accounting •
Lewiston High School •Diploma June 1976
•Business
Experience
11/12/2007-08/31/2018
Pre-Certification Representative- Registration St. Mary's Regional Medical Center Lewiston, Maine •Responsible for contacting insurance companies to ensure that pre-certification is initiated for all
procedures, as well as obtaining insurance benefit verification.
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Thoroughly documented record notes in patient accounts, and searched for discrepancies, while
updating the Meditech system and forwarding information pertaining to patient benefits. •Responsible for sorting accounts based on protocol to help department efficiency and effective work
flow. •Gathered, verified, and updated demographic and insurance information to make sure patient files were
current. •Pre-registered and scheduled patients with accuracy of personal, financial and insurance data. •Updated registration and admission records by checking for accuracy and completeness vital to proper
patient care. Demonstrated accuracy level above 95 percent. •Responsible for notifying Patient Representative Services of all denials and lack of benefits/coverage. •Chosen by management to train new employees in all aspects of the department based on above
average performance and organizational skills. •Attended department and staff meetings and sought out new training opportunities based on selfmotivation. •Kept staff members informed of department and system updates to ensure most recent procedures is
being implemented. •Provided excellent customer service through interaction with patients and insurance providers. •Ability to learn quickly and cross train on various departments. Currently cross trained in Pre Admission
Testing Registration, Emergency Room Registration, and Scheduling. •
Demonstrated abilities to utilize general office equipment. •Proficient in Lotus Notes, Office 365, Microsoft Office, AS400, Quickbooks, Peachtree, Recondo,
Ecomertry, Meditech, and Centricity
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