GURRIGULUM VITAE

OF

MAGANDREN NAIDOO

PERSONAL INFORMATION

Name

Surname

Date of Birth

Sex

Marital Status

Dependents

Nationality

lD Number

Home Language

Residential Address

Magandren (Clinton)

Naidoo

27 /08/t99O

Male

Engaged

2

lndian

90082752200a9

English

45A Bluegrove Place

Grovend

Phoenix

4068

Same as above

031 50s 3932

Postal Address

Telephone

Cell : 08t?387987

License : Code 10 + PDP (Own Vehicle)

Hobbies : Sport

EDUGATIONAL PROFILE

Last School Attended

Highest Grade Passed

Subjects Passed

First Choice Varsity College

Grade 12 (National Senior Certificate)

English

Afrikaans

Mathematics

Geography

Travel & Tourism

Business Studies

Life Orientation

First Choice Varsity College

Higher Certificate N3

Tertiary Education

Qualification 1

1. Business Management and Entrepreneurship

2. lnformation Technology

3. Travel and Tourism

4. Office Practice

5. Business English

Qualification 2 : Contact Center Support Level 2 (60) credits EMPLOYMENT HISTORY

Name of the Company

Position

Duration

Duties

Reason for Leaving

Aqua Transport & Construction Gauteng

Stores Assistant Manager

1 year 2 months (01-01-2008)-(01-03-2009)

Purchasing of Truck parts, Handling of Tickets, General vehicle maintenance, Drivin& Filing, Data Capturing

Contract Ended

Name of the Company

Position

Duration

Duties

Cci Call Centre lnternational

Sales Manager

5 years and 2 months (01-04-2009)-(Ol-O6-7Ot4l

Driving a sales department to achieve Kpi's on a daily weekly and monthly basis, ensuring targets is achieved, managing the clients expectations such as service level agreements EG: agents talk time on every call, quality of the calls, managing productivity, managing different operating systems, ensuring good service delivery through the handling of calls and services that's provided. Compiling daily weekly monthly and annual statistics reports, laising with the company clients presenting reports on growth and progress of sales and products being marketed and sold. Managing other department team

managers ensuring company standards and processes

productivity and operations are running through the company's standards, administration of files and reports.

Zuaib - 084-*******

Better Prospects

Reference

Reason for Leaving

Name of the Company

Position

Duties

Duration

Reference

Reason for Leaving

Name of Company

Position

Duties

Duration .

Reference :

Reason for Leaving :

Outworx Contact Centre and Back Office Solutions

Sales/Renewals Team Manager

Started off in Debt Collection then moved over to

sales. Managed Sales and Renewal agents

productivity, operations management, administration, liaising with the company clients with presentations and

reportings,compiling daily weekly monthly and annual reports,managing daily sales targets and conversions and service level agreements EG answer call rate, retention of customers, sales conversions, abandon rate, daily coaching. 3 Years (01-08-2014)-(10-08-2017)

Shakti- 031-***-****

Retrenched

PSI Super Products

Call Centre Manager

Started of a new call center division for the company recruiting staff, Training staff, Managed call center Agents, team managers, Managed call center operations, compiled daily weekly monthly reports, presentingsalesresults and operations to the ceo,business relations with the clients, produced results in achieving call center sales targets and kpi's, Managed operations through clients service level agreements, compiled bonus structures, sales scripts, objection handling, oversee l.T systems dialer software and daily capturing of sales into capturing systems. Managed sales floor Targets and operations, dealt with complaints and queries as well as customer service queries, compiled cvs files with data and uploaded it to the dialer software, Data management. Oversee productivity attendance and

commissions. Strategic planning"

6 Months (08-09-2017)-(08-02-2018)

Michelle-081*******

6 Months Contract Temporary Employment

Name of the company

Position

Duration

Duties

Unicall Contact Centre (Pty) Ltd

Branch Manager

1 year 4 months (01-03-2018)-(30-05-20L9)

Oversee and Manage branch departments, (Pl's, Service level Agreements, Company performance, Managing staff &

Business budgets, Acquiring new business and growing existing, Managing department leaders, Administration, Filing, Strategic planning, Learning & Development, Payroll, Attendance, Office 365 projects, Managing company

operations, Skills & Proficiency in office equipment & lT Company moved to Johannesburg I was unable to relocate Nadine - 087*******

Reason or Leaving

Reference

UNICAIL CONTACT CENTRE

Together we can sell thedream

Dear Mr/Mrs,

Please note ihat I\.4agandren Naidoo lD No. 900********** was employed by our Company from the 011A312018. He served as a Branch i\.4anager and fuliilled all his duties. Unfortunately due io Relocation of introduc ng our Brands in a new Region of South Africa he was unable to join us on this new venture due lo personal reasons. We are sad that he is unable io loin us bui we wish him all the besl in his future

endeavours as he \r/as an asset to our company.

Sincereiy,

Company Director

Nadine Alexander

unicall Contact centre (Pty) Lrd

Registratio n N o . : 2 0 1 7 / 2 9 4 0 o 3

/ o 7

Tel. 087-***-****

www.unical{.co.za

Contact this candidate