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Customer Service Administrative Assistant

Conyers, GA
June 20, 2019

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** ********* *****. *********, ** *0016 678-***-****

Professional Summary

Human Resource professional with over 12 years of payroll, billing, and HR experience. Loyal and dedicated team leader with over 15 years continuous experience with the same corporation with increasing level of responsibility. Clear understanding of payroll processing and billing while maintaining a 99.9% accuracy rate. Remains abreast of multiple state and federal regulations for payroll, overtime, billing and benefits, providing expert oversight.

Career Highlights

Proven leader with industry experience in payroll and human resources for one of the top five contract Security companies in America.

Received several top gun awards for excellence in customer service and client relations

Technology Skills: Microsoft Office, ADP, AS/400, Great Plains, WinTeam, Salesforce, Vision, IP2P

Professional Experience

Billing Analyst U.S. Security Associates, Inc., Atlanta, GA Jun 2018-Present

Set up (international and domestic) clients and projects in the billing system. Review all records for weekly, bi-weekly, and monthly billing and prepare and submit computer generated invoices to clients. Analyze all billing calculations for accuracy and submit to management team for approval and processing before submitting invoices to clients. Meet contractual deadlines and service level requirements to all contract. Managed purchase orders of up to $1.5 million. Assist clients will billing questions and issues.

Quality Assurance Manager U.S. Security Associates, Inc., Atlanta, GA Mar 2017-Jun 2018

Procured, verified, and managed the processing of weekly and biweekly payroll of over $90 million for over 100 clients that included Fortune 5 companies such as Wal-Mart and Exxon Mobil. Made sure that the quality processing standards were clearly documented and communicated within the company. Designed and implemented an excel macro to ensure that no hours were dropped during the payroll process to cut cost of processing manual checks. Oversee payroll specialists to ensure payroll was processed according to all state and federal tax and labor laws for each state. Conducted weekly meetings with payroll specialists, tax team, and HR Director to review errors and create time efficient resolutions to improve the overall execution of effective customer experience process for over 55,000 employees. Generate all payroll reports for upper management. Performed periodic checks of payroll specialists’ procedures to ensure accuracy.

Payroll Specialist U.S. Security Associates, Inc., Atlanta, GA Dec 2012-Mar 2017

Obtained and processed time data and payroll information for multi-state weekly and biweekly payroll of over $23 million for multiple clients meeting short payroll deadlines to guarantee payroll pay dates for direct deposit. Managed and prepared final payroll data to complete spreadsheets to submit to billing for invoicing. Work closely with the tax department and HRIS to clear all processing errors prior to finalizing payroll. Processed payroll adjustments and prepare paperwork for billing adjustments. Handled direct deposits, benefits withholding, payroll deductions, garnishments, FSA, federal and state payroll tax withholdings for over 20,000 employees.

Office Manager U.S. Security Associates, Inc., Atlanta, GA Mar 2004-Nov 2012

Secured timesheets and calculated data for payroll entry for up to over 400 employees. Entered, managed and maintained the payroll and billing of up to $160,000 for up to 50 clients while maintaining a 99.9% accuracy rate. Key contributor in creating documented policy & procedures for collecting, calculating, and entering payroll and billing data which became the SOP implemented nationwide within the company. Designed a system to process applicants more effectively to improve time management of limited office staff. Consistently managed conflicting priorities under demanding work schedule and met deadlines to the satisfaction of multiple managers. Leadership role in weekly meeting with Branch and Operations Managers to review payroll input for accuracy. Continually received the company Top Gun award due to exceptional internal and external resolution of payroll and billing discrepancies with 100% customer satisfaction.

Administrative Assistant US Security Associates, Atlanta, GA Jan 2002-Mar 2004

Governed the day to day operations of the office which consisted of answering phones, problem resolutions, budget management, greeting and processing applicants and new hires. Processed all new hires, promotions, terminations and created employee files, completing I9 and E-verify, drug screens and background checks. Moderated issues between employees and Operations Managers to ensure a resolution in order to maintain employee retention. Supervised mandatory state training up to 30 officers per class of all security officers and supervisors to comply with state requirements. Selected as primary representative to handle customer experience professional and employees.

Education & Training

Clark Atlanta University, Business Administration/Accounting Concentration

High School Graduate, Boston Latin High School

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