Store Manager Sales

MICHELLE PADMANABHAN

***, *** *****, ****** ********** 3 Wadi Al Safa 5 Dubai Land Dubai, U.A.E. Cell: +971 55 560

8663

E-mail: m ************@*****.**

SUMMARY OF SPECIAL SKILLS:

1. Overseeing Cost Effective Operation of High Volume Stores Highest Annual Volume handled

AED28.0Million;

2. Focus on Maximizing Sales and Minimizing Losses;

3. Merchandising Skills including Product Management;

4. Management of Store Managers;

5. Budget Control and Revenue Management;

6. Performance Management expertise including developing and retaining quality and consistent staff;

7. Human Resources and process knowledge including Training, Mentoring and Coaching Skills;

8. Proper and effective Scheduling/Monitoring/Allocation of Resources;

9. Effective and open communication of company policies and procedures to the reporting staff; and

10. Continuous focus on effective people management and development.

SUMMARY OF COMPUTER SKILLS:

1. Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

WORK EXPERIENCE:

Dubai Parks and Resorts, Dubai, U.A.E. June 2016-January

2019

Senior Manager Retail Operations

Lead the Retail store team and concession partners. Achieve the Retail budget revenue and profit target.

Applying high- street marketing approaches to ensure revenue maximization and robust cost management

systems to convert to profit and increase spend per guest. Govern and manage Health Safety and Security of

guests and staff including their satisfaction KPIs.

1. Achieved 13% of cost cutting of operational cost across the board;

2. The combined and expected score of 90% guest satisfaction for Retail through guest survey

and/or mystery shoppers was achieved by 88.08%;

3. Achieved and audited 95% on availability/pricing checks across the retail sectors;

4. Engagement Index Score was 100% achieved during fiscal;

5. Ensured full compliance with Trading Standards and all Retail pricing legislation laws;

6. Development and delivery of the Retail strategy in conjunction with the Head of Retail/Commercial

Director;

7. Delivered budgeted spend per guest and best in class merchandise and operational standards;

8. To fulfill shifts as required during a 7-day trading week, involving weekend and Public Holiday

commitment;

9. As a key member of the Departmental Management Team participated in and driven the strategic

direction of business and the five-year plan;

10. Managed all units against approved budget, applying management processes to pro-actively

adjust cost performance in light of revenue projections to manage profit;

11. Controlled and coordinated stock holding policy with Procurement Head to ensure optimum use of

working capital. Managed specific stock levels, ensuring adequate monitoring procedures are in place.

12. Implemented system for consistently measuring own performance against competitors including,

other Merlin parks & leisure attractions in around the globe;

13. Reviewed store layouts and visual merchandising techniques to ensure high standards;

Pag

e 1 of 3

14. Selected Retail Products with Procurement Head and Commercial Head for group strategy and

that they reflect our core market / age profile;

15. Applied latest high street / industry standards to ensure the products we sell are appealing in the

context of the external marketplace;

16. Worked closely with Marketing Head to ensure we are adhering to brand standards on signage of

products; and

17. Trained, coached, mentored and developed front-line and their line managers.

Debenhams, Sahara Centre, Sharjah, U.A.E. June 2014-

January 2016

Store Manager (Designer Women, Lingerie, Beauty, Home, Furniture, Designer Men, Kids, Shoes, Gifts &

Toys, Electricals, Weddings and Holiday Shop)

1. Provide Leadership and effective Management and Operation for both concession and box areas of the

entire Store that include 9 Sales Managers, 4 Assistant Sales Managers and 56 floor, administrative and

security staff;

2. Develop, Train, Coach and Mentor respective sales managers to maximize sales for every single Brand

(Justice, Claire, Evans, Dorothy Perkins, Warehouse, Cosmetics, Chantelle & Passionata and Phase 8);

3. Planning, Development and Implementation of Store visual to maximize revenue with effective space

planning;

4. Preparation of Annual Sales Budget and various action plans to meet weekly, monthly and quarterly

sales;

5. Prepare and distribute necessary management reports to senior and executive management staff;

6. Responsible for internal and external Customer Satisfaction, Growth of reporting staff, Operational and

Financial Performance;

7. Successfully increased the total sales volume by 26% from the previous year-over-year actuals;

8. Effectively managed and minimized the Store Loss from 2.72% to 1.23% as presented by the audit team;

and

9. Achieved 34% increase with the Customer Satisfaction Survey results.

Sears Bramalea, Brampton, Ontario July 2008

-November 2013

Store Manager (Womens (Designers) Apparel; Jewellery; Watches Purses and Accessories; Shoes

&Luggage; Lingerie & Sleepwear).

1. Maximizing Sales and ensuring the effective operation of store activities;

2. Achieved consistent year over year sales growth target of 18%;

2. Provide accurate Sales Leadership to Employees including Training, Coaching and Mentoring;

3. Dealing and handling with Customer complaints;

4. Planning, development and concise training of committed staff on all aspects of store procedures;

5. Projection of annual sale and plan of action to meet it;

6. Monitoring local market conditions and trends by assessing mall standings and competitors; and

7. Responsible for proper Inventory Control and Allocation.

La Vie en Rose, Vaughan Mills Mall, Ontario November 2004 to

May 2008

Store Manager

1. Maintenance and improvement of Visual presentation to the company's standard;

2. Dealing and handling with Customer complaints;

3. Maximizing Sales and ensuring the effective operation of all store activities;

4. Provide accurate Sales Leadership to Employees;

5. Project the Company's philosophy and image through excellent Customer Service;

6. Interviewing and hiring of staff during busy periods to increase business volume;

7. Planning, development, and concise training of committed staff on all aspects of store procedures;

8. Administration and provision of monthly and yearly sales report;

2

9. Projection of annual sale and plan of action to meet it;

10. Monitoring local market conditions and trends by assessing mall standings and competitors; and

11. Responsible for proper Inventory Control and Allocation.

La Senza Yorkdale / Sherway Garden, Toronto, ON March 1999 -

September 2002

Store Manager

1. Effectively and Efficiently managed day-to-day Operation of the entire Store;

2. Promoted proper sales skills and maintained daily sales target through floor staff;

3. Handled Customer complaints and provided excellent Customer Service for repeat business;

4. Proper hiring of seasonal staff as business warranted;

5. Provided training and development to reporting staff;

6. Developed and retained quality staff helping them to achieve their long term career goals; and

7. Inventory & Shrinkage Control.

Carlton Cards, Ottawa, Ontario January 1997 -

February 1999

Store Manager

1. Managed and administered the operation of Store;

2. Managed Cash and achieved monthly and yearly Sales;

3. Responsible for recruiting and training of staff;

4. Managed floor stock and administered stock transfers from warehouse;

5. Maintained and supervised visual display; and

6. Handled Customer complaints.

City Souvenir de la Vile, Ottawa, Ontario August 1996

January 1997

Manager/Window Technician

1. Responsible for the operation of store, cash management, stock checking and visual display; and

2. Hiring and training of staff.

Interior Design & Doors Specialist, Toronto, Ontario June 1993 -

July 1996

Interior Decorator

1. Design, sew and install custom-made draperies;

2. Consulting services on interior decor strategies, color schemes and Space Planning;

3. Procuring and installation of Furniture, Fixture, and Equipment; and

4. Co-ordination of wide range of expertise and recommendations on cost effective decorating ideas.

Fairweather, Ottawa, Ontario November 1989

January 1993

Keyholder/Merchandiser/Office Person & Sales

1. Provided Customer service and assisted in the continued success of the store sales; and

2. Assisted store manager and fulfilled responsibilities during her absence and effective presentation of

merchandise at store location.

EDUCATION & TRAINING:

2009 2010 Ashworth College (PCDI Canada), Professional Medical Office Assisting Program, Diploma with

Honors

1996 - 1997 Toronto School Of Business, Ottawa Campus, Financial Accounting and Computer Applications

1993 - 1994 ICS Canada, Montreal, Diploma in Interior Design

Pag

e 3 of 3

4

Contact this candidate