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Medical Billing Service

New York City, NY, 11201
June 19, 2019

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Regina D. Braggs

** ************ ****** ****: 347-***-****

Brooklyn, NY 11201


Accomplished Chairperson/COO, Senior Health Care Executive and Adjunct Lecturer with more than ten years of experience directing strategy and managing day-to-day operations in non-profit and for-profit organizations within the healthcare, education, and community organization sector. Adept at meeting and exceeding corporate objectives, turning around underperforming operations, creating beneficial educational resources and curriculum, writing and securing grants, streamlining operations and policies, and ensuring regulatory and fiduciary compliance. Broad-based expertise includes strategic planning, financial acumen, strategic partnerships, P&L oversight, revenue cycle management, project management, diversity initiatives, fundraising, public speaking, union negotiations, operations management, conflict resolution, quality/risk management oversight, marketing, staff development, mentoring, team-building, organizational governance, and six sigma processes. Dedicated to building effective relationships and providing support to stakeholders, executive teams, and boards of directors.


BRAGGS CONSULTANCY, Brooklyn, NY 5/2017 – Current

A boutique consultancy firm specializing in growth strategies for healthcare startups and companies

Healthcare Consultant

Project Management Consultant – Pain Physicians NY, LLC: Responsible for marketing and community outreach to federally funded non-profit healthcare facilities regarding services offered by Pain Physicians NY. Meet with administrators representing social service and healthcare organizations to form partnerships related to service provisions.

Project Management Consultant - Strong Power LLC: Overseeing initiatives to provide mental health and housing services in underserved Brooklyn neighborhoods which includes coordinating and facilitating meetings among principles, researching locations, recommending staffing requirements, recommending service delivery models, and advising on regulations and protocol adherence including integrating value-based fee service billing.

Subject Matter Expert - American Medical Technologist: Serve on the Examinations, Qualifications and Standards (EQS) committee contributing material used in testing, examining credentials and certifying CMAS professionals.

New York Career Institute, New York, NY 6/2012 – 4/2017

A postsecondary educational program for students interested in law and healthcare management


Hired as an Adjunct Instructor and promoted one year later to the Medical Department Chairperson position. Supervised all operations for the medical department’s AOS degree program, hired and trained faculty, coordinated classroom and teaching schedules, prepared programmatic data and insightful reports for the State Department of Education and designed and implemented curriculum, added an online program to meet departmental P&L projections

Developed and implemented a new Health Management AOS degree program and redesigned the Medical Billing and Coding AOS degree curriculums to meet evolving healthcare employer and healthcare industry regulatory requirements

Partnered with nationally recognized certifying organizations offering certification to graduates which resulted in 95% passing rate for graduates and increased job placements by 90%

Created an online hybrid instructional model that increased enrollment by 65% and revenues by 60%

Braggs Consultancy, Brooklyn, NY 1/2010 – 7/2013

A boutique consultancy firm specializing in growth strategies for healthcare startups and companies

Healthcare Consultant

Provided consulting services and project management for a broad-range of healthcare and social service Chief Executive Officers who were seeking assistance with startup or growth initiatives.

Advised them on budgetary structuring, revenue cycle management, HIPAA/OSHA requirements, licensing and patient services

Performed outreach to regulatory authorities including the Joint Commission, Department of Health, Medicaid, Medicare, Department for the Aging and the HRA for clients that included the Metropolitan Jewish Health Systems, Oasis and the esteemed Dr. Rizwanullah Hameed

Wrote grants which successfully funded education programs, totaling $1.7M for the Young Women’s Christian Association of Brooklyn

Care Inc., Brooklyn, NY 1/2007– 1/2010

An HIV/AIDS medical and social service center providing beneficial resources to those in need

Chief Operation Officer

Developed and implemented business growth strategies, evaluated and improved operations, supervised day-to-day management, hired and trained employees, created educational resources and materials and collaborated and coordinated with other social service organizations to locate housing for homeless clients

Restructured the company’s operations by creating improved personnel policies and employee evaluation methods

Created a housing referral and social service program which improved patient retention by 30%

Established employee code of ethics, implemented an online marketing plan and developed systems that improved the center’s overall operation, resulting in a 15% increase in new clients and improvement in employee morale, which enhanced staff retention by 90%

Social Concern Vendor Agency/Home Care, Queens, NY 10/2004 – 12/2007

A non-profit organization providing homecare services for citizens who are Medicaid eligible

Executive Director

Directed day-to-day management which included 15 supervisors and 1500 attendants, recruited, trained and evaluated staff, developed and implemented in-services curriculum, created operational manuals, managed finances, maximized bottom-line performance of P&L through revenue cycle management and fiscal controls, oversaw collective bargaining negotiations with unions and ensured quality controls and process improvements consistent with regulatory requirements

Restructured the agency by introducing new systems, developing personal policies and an operations manual that served to established protocol and accountability that improve morale resulting in enhanced relationships with clients, government and regulatory agencies

Implemented an automated record management system that increased productivity by 20% and improved cashflow by increasing revenue cycle turnaround from 30 days to a 15-days

Used Six Sigma processes to improve the accounts payable, receivables and revenue cycle turnarounds which resulted in an additional $1.5M in revenues

Incorporated a mandatory management training schedule that improved overall operational efficiency and resulted in regulatory compliance programmatic and fiscal audit increases from 87% to an average of 99%.

Penn Wortman Senior Center, Brooklyn, NY 1/2000– 7/2004

A non-profit provider of social service programs, meals, transportation, healthcare and housing assistance to seniors living in the East New York District

Executive Director

Oversaw fiscal management, regulatory compliance, building maintenance, staff hiring, training, evaluation and spearheading fundraising initiatives for the center

Conducted successful community outreach efforts to senior citizens, politicians, community leaders, local vendors, funding partners, the Department of Health, and the Department of Aging

Added services that included onsite basic medical examinations, blood pressure screening, podiatry, and social service assistance

Ridgewood Bushwick Homecare, Inc., Queens, NY 11/1995 – 7/1999

An non-profit organization providing homecare, social services and housing for senior citizens

Assistant Director

Supervised the entire home care operation, including ensuring quality control, revenue cycle, patient retention, staff hiring and training, budgeting and programmatic compliance with union and regulatory authorities, implemented P&L controls to maximize revenues

Streamlined services by incorporating a tasked-based homecare service model which resulted in decreased expenditures of more than $350K annually

Incorporated an in-service training program for supervisory staff members that enhance service delivery, accountability and decreased liability

Young Women’s Christian Associations, Inc., Brooklyn, NY 12/1991 -9/1995

A non-profit provider of programs, education and facilities for children, families and communities

Director of Vocational Training

Directed the curriculum for adult education programs and an alternative high school for teen mothers

Launched a new training program for women receiving Aid for Dependent Children

Wrote grants which resulted in attaining an alternative high school for young mothers and fathers

Prepared and/or approved the curriculum for all educational and adult vocational programs


Consultant, NYC Joint Commission

Adjunct Lecturer, Kingsborough Community College

Adjunct Lecturer, New York City Technical College

Adjunct Lecturer, Medgar Evers College


Executive Master of Business Administration

St. Joseph’s College, New York, NY

Bachelor of Science, Health Management

St. Joseph’s College, New York, NY

Associate of Arts and Sciences, Marketing Management & Sales

New York Technical College, New York, NY


Allied Healthcare Instructor

Certified Administrative Medical Specialist

Medical Billing & Coding Specialist

Licensed Real Estate Broker

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