DOREEN E. REYES
Naugatuck, CT 06770 Email: firstname.lastname@example.org
Highly motivated, self-directed professional with over 10 years of experience in broad range of administrative and marketing experience, seeks to bring talent and vision to a respected organization that values hard work, dedication, and results. Expertise in leading profit-generating operations through strategic planning, improvement processes, and providing high-end customer service. Demonstrated management skills that enhance productivity and drive sustained business performance.
Areas of Expertise
Client Relationship Building
Vendor Training Seminars
New Business Development
Time Management/ Organization
Fluent with MAC and PC
Key Skills Assessment
Progressive Business Implementation – Develop and implement innovative and operational strategies and production procedures to improve deficiency while enhancing productivity within each area.
Problem Solving – Create and implement strategic and calculated solutions and to proactively assist customers with unforeseen problems.
BOEHRINGER INGELHEIM PHARMACEUTICALS, RIDGEFIELD, CT (Contractor) 1/2018 – 8/2018
ADMINISTRATIVE ASSISTANT III
Assist the Executive Director of RDM Enablement
Coordinate all Domestic and International travel arrangements for his direct reports and their reports utilizing Concur, ensuring that the procedures are followed with regards to the spending limits.
Prepare Travel Itineraries for all and assemble information in folders.
Prepare and submit expense reports utilizing Concur.
Research, plan and put together events for team.
Order catering for meetings.
On a quarterly basis provide information for Operations Review Meeting, utilizing Reports and Scorecards, formatting for PowerPoint Presentation.
COWEN TAX ADVISORY GROUP, WEST HARTFORD, CT (Contractor) 1/2017 – 9/2017
MARKETING / EVENTS COORDINATOR
Assistant to the Marketing Director and President of Financial Planning
Schedule meetings and maintain calendar appointments
Create name badges for Financial Clients utilizing Publisher
Create client contact groups using Gorilla Software
Assemble Financial Client presentation folders for Financial planning seminars
Coordinate Client Marketing Events on a medium and large scale
THE MONEY SOURCE, MERIDEN, CT 4/2015 – 7/2016
Assistant to the Executive Vice President and his upper management.
Scheduled meetings and maintained calendar appointments.
Created Excel spreadsheets and updated monthly PowerPoint presentations.
Assembled all material into training folders.
Coordinated the schedules with the individuals attending the training.
Maintained the spreadsheet ensuring compliance and meeting all standards and requirements, before attending the training.
Prepared expense reports and reconciled American Express charges.
Coordinated domestic and international travel arrangements
Negotiated and worked with outside vendors to ensure a smooth operation of business.
Reviewed all with the Marketing team to ensure the proper graphics were adhered to for the Office Signage and industry requirements.
Maintained the day to day operations process and inventory of the office supplies.
EVERSOURCE ENERGY, Berlin, CT 10/2007– 4/2015
Energy Efficiency Residential Administrator / Wise-Use Team Lead (2008 – 2015)
Assistant to the Supervisor, and Program Administrators.
Created PowerPoint presentations for the HES Vendor Training Seminars.
Developed and implemented Business Improvement Process for labeling and placement of office files, Operations schedules, and Tracking Wise Use calls.
Trained the temporary employees on the procedures of answering the Wise Use calls, as well as with the CLMTRS Tracking System.
Generated monthly Wise Use reports by Agent. Reconciled PCard statements on a monthly basis. Record information of residential and small business phone calls into the C&LM Tracking and Reporting System.
Managed incoming phone calls for the Home Energy Solutions Program, including the allocation of leads acting as a liaison to vendors, face to face and via e-mail.
Entered customer satisfaction information and comments into the Customer Survey spreadsheet, on a monthly basis, providing data by vendor using Pivot tables.
Administrative Support Specialist (2007 – 2008)
Assistant to the Sales Manager, Field Account Executives and 5 Supervisors Responsible for generating Error Reports on a monthly basis.
Determine marketing strategies and ideas for promotional items, such as Baseball caps and coffee mugs, which the Account Executives give to existing and potential customers at sales meetings.
Research venues for the Customer Solutions Dept. consisting of 150 Employees for the All Hands Meetings, negotiating menu costs, and arranged AV Equipment.
Researched the status of Vendor Invoices by using Passport.
CHEMTURA, Middlebury, CT 8/2006 – 10/2007
Quality Assurance Administrative Specialist Complaint Resolution
Maintained day to day operations and enter Non-Conformances into the Access Database.
Determine/allocate the complaint category with Defect Location. Entered complaints into SAP.
Produced end of month reports by reflecting results with Pivot Tables. Recorded all revisions on the CKP and NC Master Data Distribution Lists.
THE GANIM GROUP, Bridgeport, CT 10/2004 – 5/2006
Assistant to the Vice President/COO/Office Administration/Employee Benefits
Responsible for recording all contributions daily including reimbursement checks on a bi-weekly basis in the Flex Span Register and in the Data Path program. Produced end of month Account Reconciliation Reports. Compiled and generated detailed Employee/Employer Statistical Reports.
Coded commission statements along with the allocation of the different benefits. Scan client/office documentation into the Laser Fiche Scanner.
Education & Training
Associates Degree, Computer Systems Management, The Westchester Business College White Plains, NY