Customer Service Manager

KHAIYAM ISMAIL

**** ************* ******** 647-***-****

Mississauga, Ontario L5M 6W7 *************@*****.***

PROFILE

A highly motivated, confident professional with exceptional multi-tasking capabilities and able to work in a target driven business environment. Hardworking with excellent attendance and punctuality records who can work equally well alone or as part of a team. Well-spoken and friendly team player who is equipped with practical problem-solving skills. Can communicate effectively with people from diverse backgrounds. Organized and disciplined team player with the ability to exceed in independent positions requiring minimal supervision.

Over 10 years’ experience in Sales, Business Administration and Customer service

Operations Management & implementation as per Companies’ policies and plans.

Coordination with internal & external customers

Partner Relationship Management (PRM)

Proficiency in MS Office, Excel, Word, and PowerPoint with capabilities to produce presentations and data models including analytical tools, charts, graphs etc.

PROFESSIONAL EXPERIENCE

S&P Data, Toronto March 2018 – April 2018

Worked as Telecommunication Sales Representative for Sprint Step Up (Retention) team for their US Operations for managing Inbound calls to add value and retain customers.

Gemma Communications, Toronto : September 2017 – March 2018

Worked as Inside Sales & Customer Service Associates for Rogers (Cable TV, Internet, Home Phones, wireless phones, Smart Home Monitoring system, Rogers Credit Cards

Managed large amounts of inbound calls in a timely manner

Identified customers’ needs, clarify information, and provide services and products

Seized opportunities to up sell products & services when they arise, processed through Rogers system e.g. SGI, ICM, OASYS, TELLI, VISION)

Met personal/team qualitative and quantitative targets and awarded consecutive three months for achieving top sales in cable and wireless product lines.

Millennium1Solutions, Toronto February 2017 – April 2017

Customer Service Associates for PC Plus, customer loyalty card

Build the interest of customers in the products and services offered by our clients

Resolved customer support related issues (web, email)

Travelodge, Milton, Ontario, Canada April 2014 – October 2014

Manager- Business Development - Was responsible for business development, Administration and Franchise management

TECOM investment, Dubai, United Arab Emirates July 2005 – Oct 2013

Sr. Business Analyst / Sr. Manager- Business Administration

Company Profile: TECOM Investments, a subsidiary of Dubai Holding, is a world class, multibillion developer and operator of business parks and free trade zones covering ICT, Media, Education, Sciences Manufacturing and Logistics industries.

Was responsible for business development for media production, focusing on operations and business performance, Planned, analyzed and monitored the commercial aspects of the business/ financial statements / KPIs and also responsible for overseeing budget preparation and worked closely with marketing planning, finance department and other supporting units

IRMC- IntelliRisk Management Corp, Cambridge, Canada Nov 2004 – June 2005

CBCL – Collection Associate for Sprint PC (Call Centre)

Company Profile: Outsource company for major telecommunication company Sprint PCS for its operation in USA. I was Primarily responsible for business development and payment collections . I was awarded for distinguished revenue generator and payment collectors.

Add Value International Inc. Mississauga, Canada April 2004 – June 2004

Business Development

Company Profile: Marketing services and eCommerce solutions provider

Implemented business plan and assisted with the marketing dept for newly launched product “Oxygenated water”

BE Enterprises, LLC, Dubai, United Arab Emirate October 2002 – May 2003

Sales Manager

Company Profile: Manufacture for world class customized low voltage switchgear and control gear panels, instrumentation and PLC system integration all over UAE, Qatar, Doha and Oman

Responsible for business development for the group companies involved in manufacturing electrical distribution power products and instrumentation

MB Group-Arabian Leopard, LLC, Dubai, United Arab Emirates April 1999 – February 2002

Marketing & sales Manager

Company Profile: Event Management, Marketing & eCommerce, I was mainly responsible for company’s overall marketing, advertising, promotions and sales activities

MB Group-MB Energy Enterprises, United Arab Emirates Nov. 1993 – April 1999

Marketing & Administration Manager

Company Profile: one of the first companies in the Arabian Gulf, specializing solely in instrumentation & control systems for use in various industries such as oil & gas, chemical, water, waste water treatment and process plants in UAE, Oman, Kuwait, Qatar and Bahrain

Responsible and headed company’s overall marketing and administration activities

EDUCATION

Business Management – Specializing in Marketing and Financial Planning

SP College of Communication and Management, New Delhi, India

Master of Arts in Political Science, - Master Degree with specialization in International Relations and Research Methodology, Jawaharlal Nehru University, New Delhi, India

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