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Customer Service Manager

Location:
Mobile, Alabama, United States
Posted:
June 23, 2019

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Resume:

Shawn Skinner

**** ********** **** *** ***

Belden, MS 38826

Mobile address: 2850 Thornhill Drive Mobile, AL 36606

662-***-****

Hiring Manager

Mobile, AL

To Whom It May Concern

I will be relocating to the Mobile area and I’m looking for the right job opportunity to replace my current employment. I am confident my skills and experience are an excellent match for your company position and I have enclosed my resume for your consideration.

Some of the strengths that I can bring to this opportunity include:

Strong Customer Service Values. Problem Solving

Always looking for a challenge and accomplishing that challenge.

Flexible job skills – making sure that the company exceeds expectations

Excellent computer, data entry and information management skills

A dedicated/motivated team player who always go the extra mile

Adaptability. Strong work ethic. Time management. Critical Thinking

I am confident that my knowledge and expertise will allow me to make a valuable contribution to your organization. I would enjoy speaking with you in person or by phone to explore this opportunity further and how I can best serve your needs. Please contact me to arrange a convenient time for us to meet.

I already secured a residence and can move after the proper notice to current employer(s). I am using my current address in order to provide accurate information.

Thank you for your time and consideration.

Sincerely

Shawn Skinner

Enclosure

R Shawn Skinner

3400 McCullough Blvd Apt 113, Belden, MS 38826 • 662-***-**** • ac9n9k@r.postjobfree.com

OBJECTIVE

To acquire a job with your company, where my skills in Customer Service, Cash Handling, Data Entry, Management Principles and other skills would be needed. Extensive experience with Excel spreadsheets and transposing large amounts of data with accuracy. Results-oriented professional with 10+ years managing administrative task in an office setting.

EXPERIENCE

Sam’s Club #6329, Tupelo, MS June 2013 to Present

Membership Desk Associate (part-time)

Explain, make the membership Sale, Setup and enter data in database in a timely and accurate manner

Provide excellent customer service by addressing member inquires, solving problems quickly and efficiently to generate return business/sales

Answer telephone calls by addressing member inquires, solving problems and providing information on club memberships, sales, etc to generate return business/sales

Accurate Accounting, Data Entry and Cash Handling experience

Create/Maintain/Customize various Microsoft Office spreadsheets and documents

North Mississippi Medical Center, Tupelo, MS September 2004 to Present

Cardiology Registry Assistant/Data Analyst

Abstract medical information from medical chart. Complete data collection sheets accurately

Enter accurate data in the database in a timely and accurate manner

Produce daily/weekly/monthly reports using advanced Excel spreadsheet functions

Navigation/Retrieval of data from the electronic medical record systems

Create/Maintain/Customize various Microsoft Office spreadsheets, Power Point presentations and documents

Serve as backup for other office / department personnel

Wal-Mart #105, Corinth, MS February 2001 to September 2004

Customer Service Manager

Strong leader / supervisor of customer support staff

Trained staff on proper operating procedures and company services

Solved customer issues, complaints in an empathetic manner

Accurate Accounting, Data Entry and Cash Handling experience

Quebecor World, Corinth, MS January 1992 to April 2003

Engineering Administrative Assistant

Created/maintained detailed expense reports/request for capital expenditures

Entered accurate data in the database in a timely and accurate manner

Created/Maintained/Customized various Microsoft Office spreadsheets, Power Point presentations and documents

Coordinated all office interactions( payroll, attendance, invoices)

Assisted Accounts Payable, Accounts Receivable and Payroll departments.

EDUCATION

McNairy Central High School, Selmer, TN May 1989

Various Classes, Certificates

COMPUTER SKILLS

MS Excel, Word, PowerPoint

MS Access

QuickBooks

SKILLS

Fast leaner/flexible. Independent worker. Works well under pressure

Dependable / dedicated team player

Detail/Result-oriented

Database management / Accounting familiarity / AR/AP

Report Development / Analysis

Cash Handling Experience

REFERENCES

Jackie Soden

Non-Invasive Director

North Mississippi Medical Center

662-***-****

Rhonda Eaton

Heart & Vascular Institute Registry Manager

North Mississippi Medical Center

662-***-****

Craig Streetman

Front-End Manager

Sam’s Club #6329

662-***-****

Charmagne Hoskins

Grocery Manager

Sam’s Club #6329

662-***-****



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