Customer Service Manager
Resume:
Shawn Skinner
Belden, MS 38826
Mobile address: 2850 Thornhill Drive Mobile, AL 36606
Hiring Manager
Mobile, AL
To Whom It May Concern
I will be relocating to the Mobile area and I’m looking for the right job opportunity to replace my current employment. I am confident my skills and experience are an excellent match for your company position and I have enclosed my resume for your consideration.
Some of the strengths that I can bring to this opportunity include:
Strong Customer Service Values. Problem Solving
Always looking for a challenge and accomplishing that challenge.
Flexible job skills – making sure that the company exceeds expectations
Excellent computer, data entry and information management skills
A dedicated/motivated team player who always go the extra mile
Adaptability. Strong work ethic. Time management. Critical Thinking
I am confident that my knowledge and expertise will allow me to make a valuable contribution to your organization. I would enjoy speaking with you in person or by phone to explore this opportunity further and how I can best serve your needs. Please contact me to arrange a convenient time for us to meet.
I already secured a residence and can move after the proper notice to current employer(s). I am using my current address in order to provide accurate information.
Thank you for your time and consideration.
Sincerely
Shawn Skinner
Enclosure
R Shawn Skinner
3400 McCullough Blvd Apt 113, Belden, MS 38826 • 662-***-**** • ****************@*****.***
OBJECTIVE
To acquire a job with your company, where my skills in Customer Service, Cash Handling, Data Entry, Management Principles and other skills would be needed. Extensive experience with Excel spreadsheets and transposing large amounts of data with accuracy. Results-oriented professional with 10+ years managing administrative task in an office setting.
EXPERIENCE
Sam’s Club #6329, Tupelo, MS June 2013 to Present
Membership Desk Associate (part-time)
Explain, make the membership Sale, Setup and enter data in database in a timely and accurate manner
Provide excellent customer service by addressing member inquires, solving problems quickly and efficiently to generate return business/sales
Answer telephone calls by addressing member inquires, solving problems and providing information on club memberships, sales, etc to generate return business/sales
Accurate Accounting, Data Entry and Cash Handling experience
Create/Maintain/Customize various Microsoft Office spreadsheets and documents
North Mississippi Medical Center, Tupelo, MS September 2004 to Present
Cardiology Registry Assistant/Data Analyst
Abstract medical information from medical chart. Complete data collection sheets accurately
Enter accurate data in the database in a timely and accurate manner
Produce daily/weekly/monthly reports using advanced Excel spreadsheet functions
Navigation/Retrieval of data from the electronic medical record systems
Create/Maintain/Customize various Microsoft Office spreadsheets, Power Point presentations and documents
Serve as backup for other office / department personnel
Wal-Mart #105, Corinth, MS February 2001 to September 2004
Customer Service Manager
Strong leader / supervisor of customer support staff
Trained staff on proper operating procedures and company services
Solved customer issues, complaints in an empathetic manner
Accurate Accounting, Data Entry and Cash Handling experience
Quebecor World, Corinth, MS January 1992 to April 2003
Engineering Administrative Assistant
Created/maintained detailed expense reports/request for capital expenditures
Entered accurate data in the database in a timely and accurate manner
Created/Maintained/Customized various Microsoft Office spreadsheets, Power Point presentations and documents
Coordinated all office interactions( payroll, attendance, invoices)
Assisted Accounts Payable, Accounts Receivable and Payroll departments.
EDUCATION
McNairy Central High School, Selmer, TN May 1989
Various Classes, Certificates
COMPUTER SKILLS
MS Excel, Word, PowerPoint
MS Access
QuickBooks
SKILLS
Fast leaner/flexible. Independent worker. Works well under pressure
Dependable / dedicated team player
Detail/Result-oriented
Database management / Accounting familiarity / AR/AP
Report Development / Analysis
Cash Handling Experience
REFERENCES
Jackie Soden
Non-Invasive Director
North Mississippi Medical Center
Rhonda Eaton
Heart & Vascular Institute Registry Manager
North Mississippi Medical Center
Craig Streetman
Front-End Manager
Sam’s Club #6329
Charmagne Hoskins
Grocery Manager
Sam’s Club #6329
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