Engineer Manager
Resume:
To obtain a position that will serve the company proficiently through hard work and
continuous learning with dedication and sincerity, and to contribute my skills in designing and implementing network designs, configuration and troubleshooting, monitoring and documentation for the realization of the company goal.
Certifications:
3CX Basic Certified Engineer v15
3CX Intermediate Certified Engineer v15
3CX Advanced Certified Engineer v15
MTA: Windows Operating System Fundamentals - Certified 2018 MTA: Windows Server Administration Fundamentals - Certified 2018 MTA: Networking Fundamentals - Certified 2018
MTA: Security Fundamentals - Certified 2018
Cisco ID: CSCO12280429
Cisco Certified Network Associate Routing and Switching (CCNA-R&S) Valid until June 28, 2019
Cisco Certified Network Professional Routing and Switching (CCNP-R&S) Valid until January 22, 2019
Cisco Certified Network Associate - Collaboration (CCNA-Collaboration) Valid until June 28, 2019
Key Qualifications:
• Advance knowledge in TCP/IP networking, OSI layer, LAN and WAN technologies
• Good implementing skills in IP addressing scheme and troubleshoot IP addressing services including Network Address Translation, DHCP, VPN, and IPv6
• Configure network topology using Default Routes, Static Routes, RIP, EIGRP, OSPF
• Has deep understanding on IP Telephony (Cisco and 3CX) when it comes to implementation and design, configuration and troubleshooting
• Basic Knowledge on other network elements including DHCP Server, DNS, Active Directory, TFTP Server, Monitoring Tools (SNMP enabled devices)
• Basic Knowledge on Systems/Server Administration
• Good leadership skills
• Adaptive in sense of being able to work in a team or as an individual
• Trainable and can easily cope up with the assigned tasks
• Flexible on the time schedule
• Can work under pressure with minimal supervision Working Experience
Date : April 2018 – Present
Position : Level 2 IT Helpdesk
Company : Technology Elite Inc. (Client: Netcare)
Location : Office 07 Clark Center (Berthaphil 3 Jose Abad Santos Avenue, Zone, Clark Freeport, Mabalacat,
2023 Pampanga
Responsibilities:
• Remote Support for all the clients of Netcare mostly located in Australia which includes configuration and troubleshooting, monitoring and documentation for all of the Services we provide to them
• Cisco Meraki Solution: (Switch, Firewall, Access Point)
• Point of Escalation Specifically for Network-related issues
• Routers from Different Vendors
• Cisco ASA Firewall Administration
• Network Administration
• Active Directory (Creation and management of user accounts)
• Office 365 Solution and Microsoft Exchange Server (Email Administration)
• Virtualization (VMWare / HyperV)
• Microsoft 365 Business Implementation
• 3CX Phone Administration
• Server Administration
• Workstation Administration
• Printer Administration
• Most of the time, we do any requests from the client as long as it is documented on our end
Date : July 2016 – April 2018
Position : Network Support Engineer
Company : CTOC Services Inc.
Location : Philexcel Business District, Clarkfield, Pampanga Responsibilities:
• Remote Support for all the clients of the Company mostly located in Australia which includes configuration and troubleshooting, monitoring and documentation for all of the network devices of every Client
• Cisco Router: 1921, 1941, 1841, 3945, 3845, 3745, 890
• Cisco Switches: 2960, 3850, 3560
• Cisco Meraki Solution: (Switch, Firewall, Access Point)
• Cisco Wireless Controller: 2100, 5508
• Cisco Access Points: (1700, 2700)
• Cisco Unified Communications Manager
• Cisco Phones: 6941, 7821, 7841
• Monitoring Tools: Solarwinds, PRTG, OpManager
• TIPT (Telstra IP Telephony)
• Monitoring, Maintenance and Troubleshooting Issues of Servers and Workstations
(Windows Servers)
• Maintenance comes with Backup, Patching of Updates, and Updating of Antivirus
• Manage Accounts of Users on Domain Controller/Active Directory (Create, Enable/Disable Accounts, Manage Roles of the Account)
• Manage Emails of Customers (Exchange Server/Office 365)
• Manage Virtual Machines installed on Servers
Date : April 2014 – May 2016
Position : Service Delivery Engineer
Company : Trends and Technologies Inc.
Location : Trafalgar Plaza, 105 H.V. Dela Costa, Makati City Responsibilities:
• On-site engineer for the client “Coca-Cola FEMSA Philippines Inc.” with the following responsibilities:
• Support for the overall network topology of the client which includes assesment, design and implementation, configuration and troubleshooting, monitoring and documentation
• Cisco Router: 1921, 1941, 1841, 3945, 3845, 3745
• Cisco Firewall: Cisco ASA 5525 (used for Site-to-site VPN tunnel)
• Cisco Switches: Cisco Nexus 5000, Cisco Nexus 2000 Fabric Extender, 2960, 3850, 3560
• Nortel Switches
• Bluecoat Packeteer
• Support for the overall Telephony/Collaboration Solution of the client which includes assesment, design and implementation, configuration and troubleshooting, monitoring and documentation
• Cisco Unified Communications Manager
• Cisco UCS Server
• Cisco Phones: 6941, 7821, 8831, 8841
• Cisco Video Endpoints: EX90, MX200, MX300, Telepresence Codec C60
• Avaya PABX System
• Support for the overall Wireless Solution of the client which includes assesment, design and implementation, configuration and troubleshooting, monitoring and documentation
• Cisco Wireless Controller: 2100, 5508
• Cisco Aironet Access Points: 1700, 2700
• Cisco Meraki Solution: (Switch, Firewall, Access Point)
• Attends meeting with Client’s solution vendors
Date : August 2013 – April 2014
Position : Technical Support Representative
Company : Alorica Philippines Inc.
Location : Alphaland Tower, Magallanes, Makati City Responsibilities:
• Technical Support for AT&T Account which includes support for phone, cable television and internet
Date : April 2011 – June 2011
Position : On the Job Trainee
Company : dBC Technologies Corp
Location : Philexcel Buss Park M.A.Roxas highway, Clark Freeport Zone Responsibilities:
• Production Assistant
• Encoding spreadsheet files
• Fax and scanning jobs
Education and Certification
Tertiary: Holy Angel University Angeles City [2007 – 2012] Bachelor of Science in Electronics Engineering
College Diploma
Secondary: Holy Angel University Angeles City [2003 – 2007] High School Diploma
Primary: Saint Catherine Academy Porac Pampanga [1997
– 2003] Diploma
Organization
• Institute of Electronics Engineering of the Philippines (Holy Angel University Chapter), 2009 – 2012
• International Order of Demolay (Far East Chapter), May 2011 - Present Personal Information
Date of Birth : May 6, 1991
Age : 25
Citizenship : Filipino
Religion : Catholic
Civil Status : Single
Language Spoken: Pampango, Filipino, English
Character References
Carlo Lorenzo Dela Cruz
Director
CTOC Services Inc
Marlon Magsino
Network Infrastructure Supervisor
Coca Cola FEMSA Philippines Inc
Arcel Estacio-Samson
HR Manager
Technology Elite Inc
I do hereby certify that above information is true and correct.
John Cristian B. Punzalan
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