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IT Support

Jubail, Eastern Province, Saudi Arabia
June 23, 2019

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Mohsin Aqueel Dhunware

Mobile: +966-*********


Dated: 10/ 09/ 2018

Dear Sir,

Please find the resume attached for the position of IT Support Engineer I'm particularly interested in this opening, which relates strongly to my 13 years of experience in areas like Technical Support, Infrastructure management and Installation & Configuration functions. Having worked as Senior Associate (Technical Support Engineer) at Royal Commission Jubail, Saudi Arabia( Education Dept Project), I believe I meet all the essential criteria for the position. A summary of my experience and key accomplishments includes the following:

Bagged ‘Best Performance Award'

Merit of working in India & Saudi Arabia; Gained overseas experience

Variable experience in Windows Server 2003/ Win2008, Win7/8 Office 2010 and 2013

Successfully completed certifications on:

MCP 070-270 (Microsoft Certified Professional)

MCSA 070-290 (Microsoft 2003 Server managing & implementations)

A keen communicator with honed interpersonal, problem solving and analytical abilities; possess skills pertaining to perseverance, good reading ability, adjustable to new culture I am now looking to take up roles in Technical Support, Infrastructure management and Installation

& Configuration. Of particular interest to me would be positions in Server Management, Customer Servicing and Vendor Coordination.

You will find me to be a positive, motivated and hard-working person who is keen to understand company needs and contribute. I have excellent communication skills that allow me to work effectively and positively with staff.

I appreciate your efforts in taking the time to review my credentials and experience. Looking forward to a positive response.

Thanking you,


Mohsin Aqueel Dhunware

Enclosure: Resume

Mohsin Aqueel Dhunware

Royal commission Jubail

Jubail- Fanateer


Mobile: +966-*********


Looking forward to work in a professional & challenging environment which value adds to my skill sets for future career growth and help to grow me with the Organization. Key Skills

A confident and reliable Technical Support Engineer with 10 years of experience in working with computers and resolving any support issues.

Excellent customer facing skills.

Provide excellent service to the customers.

Ability to multi-task under pressure.

Experience in Windows server 2003/ Win2008. Win7/8 office2010 & 2013

Experienced as Commercial technical support executive for servers and network infrastructure.

Educational Qualification

Diploma in Computer Enginnering (YCM University Nashik)

Passed H.S.C From Maharshtra Board.

Passed S.S.C From Maharshtra Board.

Certification & Honors

1. Passed MCP 070-270 (Microsoft Certified Professional). 2. Passed MCSA 070-290 (Microsoft 2003 Server managing & implementations). 3. Best performance awards year 2014 Royal Commission Jubail. Professional Experience

1. Technical Support Engineer - Three Dimension Int. Client- Royal Commission Jubail (School Project)- (Saudi Arabia) September 2011 to Till date.

Job Accountability:

Respond to daily tickets/complains pertaining to PCs, servers, switches in Windows 2008 server environment for Royal Commission Schools network and other LANs in education department.

Installation Schools software’s and Troubleshooting (Eshraq,Maaref,Tabany,Asc TimeTable etc.

Marinating computers Labs and Installed lab software as required.

Troubleshooting Electronic active board & projector & repairing.

Royal Commission Schools (Arabic Software support) Computers Lab maintains & setup network.

Upgrade/degrade the workstations to higher/lower version of windows as per the requirement.

Install and upgrade special software's for administration department.

Troubleshoot special software's for different departments.

Upgrade hardware as per the client profile.

Maintain workstations and attend to the problems faced by them regarding login, password issues etc.

Assignment of appropriate permissions to users for accessing the network resources.

Configuration of outlook mail for clients and solve their issues.

Installation and maintenance of antivirus (Symantec) to maintain virus free network

Resolution to internet access issues.

Provision of report to head office on daily basis explaining the issues faced and the components required.

2. Technical Support Engineer - with Comnet Solutions, Andheri. Mumbai. Client Site: - State Street Syntel Services Pvt Ltd. Mumbai Duration: - 3th Jan 2010 to 19th April 2011

Job Accountability:

Installation and configuration of Windows 2003 server, Windows 2008 Server as Domain Controller, file server and print server.

Responsible for managing a network of more than 800 Computers.

Configuration and IBM e-servers, DELL 2950 server with Hardware RAID.

Active Directory Management in terms of sites, forests, domains, organizational units, trusts, group policies, Trust relation configuration.

DHCP server management in terms of creating reservation, scope monitoring, configuring reservation.

Installed and configured Symantec Web Security Proxy Server, managing proxy users and monitoring their internet usage on a regular basis

Installed and configured Symantec End Point v.11 protection server for antivirus management. Managing more than 500 SEP agents

Installing and troubleshooting end-user Mail Clients like Lotus Notes, Ms-Outlook, Outlook Express

Experience in structured cabling for LAN communication

Backing up exchange and file servers using CA Brightstor Backup

Video conference devices / infrastructure (i.e. Polycom, Life-size)

Maintenance and handling different kind of end user equipment's like laptops, desktops and printers.

3-Customer Support Engineer: - Darts IT Networks Pvt. Ltd. New Delhi Duration: - 20 April 2009 to 31st Dec 2009

Client Side: - Givaudan India Pvt Ltd. Andheri


• Lotus notes R6 6.5, 7 Cisco Networks, Windows 2000, Windows XP,Windows Vista

• the scope of the support includes: business applications, network printers Responsibilities:-

Providing second level support for 100 users & handling the escalated problems. Maintenance and handling different kind of end user equipment's like laptops, Desktops and printers.

Maintaining users account by Active Directory service. Solving problems in Lotus Notes such as Replication, archive, database, internal settings in Lotus notes, etc.

Manage Symantec Antivirus

4-Technical Support Engineer, Comnet Solution Pvt. Ltd (Mumbai) 21 June 2006 to 15 April 2009

Client Side: - Syntel Sourcing Pvt Ltd.

5-Customer Support Engineer, Dynacons System & Solution Pvt Ltd. April 2005 - June 2006 In Directorate General of Foreign Trade (Mumbai), I was a part of Support Team. Personal Details

DOB : June 1st 1986

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English,Arabic Hindi, and Marathi

Driving License : Saudi

Passport Details Passport No : N2895197

Place of Issue : RIYADH Saudi

: Date of Exp: 08.05.2026

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