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Customer Service Manager

Rawdat Al Khail, Qatar
June 23, 2019

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Sharafuddeen K Sainudheen

Operations Manager-(Administration/Marketing/Procurement & Interior/Fit-

out work), Officer-(Retail Banking)

Management professional with 28 years exposure at various trades ranging from retail banking, real estate and construction.

Doha, Qatar



Planning Communication Delegation Problem Solving

MIS Report

Motivating Decision Making Negotiation

Business Strategy Customer Service


General Manager

European Décor & Contracting

12/2014 – Present

Job Summary

Doha, Qatar

Managing day to day operations of the Company comprise of 35 skilled workmen. Managing and supervising different Government and private sector projects with strict deadlines and multiple deliverable. Responsible for costing, estimating and planning projects. Interact with customers to schedule work to ensure a successful completion. Track the progress of each project to meet deadlines. Conduct company meetings with Management and clients Facility Management- Managing Building & Ground Maintenance/Cleaning/security Leasing & Marketing Manager

Motif Builders & Developers

12/2007 – 09/2014

Job Summary

Kerala, India

Property Managing both commercial and residential properties including handling facilities managements such as building maintenance (Electrical, Plumbing/ HVAC system & Security system). Oversee the marketing and advertising of vacancies on media/advert channels to attract potential tenants. Scout and identify prospective tenants looking to lease a property. Provide potential tenants with a tour of property or home highlighting the valuable features of the building in order to convince customers and influence lease.

Guide the activities and operations of a leasing team to ensure revenue goals are achieved. Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff. Manage internal staff relations

Maintain a safe and secure working environment

Coordination between accounts and marketing departments Managing payrollManage internal staff relations

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Officer in Retail Banking

Doha Bank

1991 – 2007

Job Summary

Doha, Qatar

Customer Service Representative.

Personal Loan, Vehicle loan and Credit Card.

Loan processing and Recovery Officer.

E-remittance system technical/business coordinator Preparing MOU between foreign banks.

Coordinator of the system development team.

Testing and approving the new developed system.

Team member of E-remittance system development in Mobile banking. EDUCATION

Diploma in Civil Engineering

Kerala Government Certificate Engineering Examination 06/1988 – 03/1989 Kerala India

Bachelor Degree in commerce (Course Completed)

Annamalai university

06/2004 – 03/2006 Tamilnadu - India







Microsoft Word Ver.97

Qatar Banking Training Institute (03/1998 – 03/1998) Management of Collection & Problems Loans

The Art of Customer Service

The Arab Academy for Banking & Financial Sciences and American Bankers Association (09/2003 – 10/2003)

Business Objects Middle East (05/2004 – 05/2004)

Qatar Banking Training Institute (03/2004 – 03/2004) The Art of Business (01/2002 – 01/2002)

Business Objects User/Advance course for MIS reports Foreign Trade Finance

Training and Research Centre Doha Bank

(02/2003 – 02/2003)

Customer Service

Training and Research Centre Doha Bank

(02/2003 – 02/2003)

Personal Loans

Training and Research Centre Doha Bank

(02/2003 – 02/2003)

Bank Credit Cards

Training and Research Centre Doha Bank

(03/2003 – 03/2003)

Repeated Audited Discrepancies by Branches & Departments Training and Research Centre Doha Bank

(05/2003 – 05/2003)

Trade Finance For Branch Managers - Workshop


MS Office

Business Objects for MIS




Sports Literature Travel Food & Lifestyle Technology Page 2 of 2

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