Manual software tester

ANDREW HALE

***** ***** **. ***** ** ***** · 971-***-****

*********.**@*****.***

Looking to expand my knowledge and skills in Quality Assurance, software testing, and team management.

Proven leadership qualities with intuitive problem solving.

Excellent written, oral, and interpersonal communication skills.

Self-starter that works well in a team atmosphere as well as individually.

EXPERIENCE

APRIL 2011 – DECEMBER 2018

SOFTWARE TESTER, u.s. bANK

Utilized risk-based test planning to ensure quality standards are maintained while increasing efficiency and optimizing work flow.

Served as test lead for small to medium projects.

Provided accurate estimates for project prioritization.

Implemented the complete re-write of all Loan test cases and created the foundation for business function test cases.

Subject matter expert for Consumer and Business loan/line applications. Served as a point of contact for technical support to multiple business lines within U.S. Bank.

Managed internal and external contractors assigned to various testing projects.

Responsible for training new team members on the testing process and flow.

DECEMBER 2008 – APRIL 2011

COSTOMER SERVICE REPRESENTATIVE, u.s. bANK

Provided high quality customer service by responding to and resolving inquiries via direct customer contact.

Actively expanded and deepened existing customer relationships with U.S. Bank.

Displayed excellent phone and interpersonal skills.

Displayed excellent problem solving, negotiation, and time management skills.

EDUCATION

JUNE 1990

GED, LINCOLN HIGH

Graduated in 1990 with a 3.5 GPA

JULY 2006

MLSOR, Online course, mortgage originating

Completed required coursework for licensing as a Mortgage Loan Originator.

SKILLS

Proven software tester with high attention to detail

Proven management skills with attention to team adhesion and quality work flow

Excellent time management skills.

Able to quickly prioritize workflow

High level of integrity

Motivational

Dependable

Honesty and grace

ACTIVITIES

Director of marketing for Sprit on the Mountain, Mt. Hood Christian Music Festival. Participated in various community outreach programs. Assistant Scout Master for Troop 186 Estacada, OR.

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