Looking to expand my knowledge and skills in Quality Assurance, software testing, and team management.
Proven leadership qualities with intuitive problem solving.
Excellent written, oral, and interpersonal communication skills.
Self-starter that works well in a team atmosphere as well as individually.
APRIL 2011 – DECEMBER 2018
SOFTWARE TESTER, u.s. bANK
Utilized risk-based test planning to ensure quality standards are maintained while increasing efficiency and optimizing work flow.
Served as test lead for small to medium projects.
Provided accurate estimates for project prioritization.
Implemented the complete re-write of all Loan test cases and created the foundation for business function test cases.
Subject matter expert for Consumer and Business loan/line applications. Served as a point of contact for technical support to multiple business lines within U.S. Bank.
Managed internal and external contractors assigned to various testing projects.
Responsible for training new team members on the testing process and flow.
DECEMBER 2008 – APRIL 2011
COSTOMER SERVICE REPRESENTATIVE, u.s. bANK
Provided high quality customer service by responding to and resolving inquiries via direct customer contact.
Actively expanded and deepened existing customer relationships with U.S. Bank.
Displayed excellent phone and interpersonal skills.
Displayed excellent problem solving, negotiation, and time management skills.
GED, LINCOLN HIGH
Graduated in 1990 with a 3.5 GPA
MLSOR, Online course, mortgage originating
Completed required coursework for licensing as a Mortgage Loan Originator.
Proven software tester with high attention to detail
Proven management skills with attention to team adhesion and quality work flow
Excellent time management skills.
Able to quickly prioritize workflow
High level of integrity
Honesty and grace
Director of marketing for Sprit on the Mountain, Mt. Hood Christian Music Festival. Participated in various community outreach programs. Assistant Scout Master for Troop 186 Estacada, OR.