Customer Care School

KELECHI JUDE UZOMAKA.

Eko Boys High School Staff Quarters, Idioro, Mushin, Lagos State.

Phone:+234**********

Email:**************@*****.***

OBJECTIVE

To invest work with enduring legacy, add my skills and knowledge to the growth of the organization and embracing the quest for development and technological improvement while enjoying satisfaction.

PERSONAL DATA

Sex: Male

Date of Birth: October 30th 1990

Marital Status: Single

State of Origin/L.G.A: Imo State/Nwangele

Nationality: Nigerian

EDUCATION

2011-2015 University of Lagos, Akoka, Lagos State.

B.Sc in SOCIAL WORK (Second Class Lower)

2001-2007 Birch Freeman Secondary School, Surulere, Lagos.

Senior Secondary School Certificate (SSCE).

1995-2001 St Joseph Primary School, Surulere, Lagos..

First School leaving Certificate (FSLC)

WORK EXPERIENCE

March 2018-present MACTAY LIMITED

Position: Commercial Enforcer

I identify individuals (free riders) that are connected illegally to ikeja electric grid.

I reclassify customers that are not on the right tariff.

I monitor and identify customers that bypass both prepaid and postpaid meters.

I register new customers that do not have an account with us.

I use the GIS mapping software to capture and update network data as regards new or previously not captured customers network components and so on.

Nov 2016 – Oct 2017 NATIONAL YOUTH SERVICE CORPS (NYSC)

Position: Teacher

Nov 2015 – August 2016 GOOGLE MY BUSINESS (GMB) PROJECT (OGUN)

Position: Google Marketer/Supervisor

I helped companies in enlisting their businesses on Google search engine

I taught client how to make use of Google My Business (GMB) application effectively and efficiently

Jan. 2015 - Sept. 2015 HEART OF GOLD CHILDREN HOSPICE (AGUDA)

Position: Care Giver (Undergraduate Trainee)

Helped the children with their school assignment and also helped in feeding them.

Organized social activities as a form of therapy for some special kids with autism, visual. Impairment, auditory issues etc.

Also advised the matured ones among them to be well behaved

Assisted doctors who were in charge of physiotherapy with special kids who couldn’t walk properly.

Jan 2014 – Sept 2014 BOYS CORRECTIONAL CENTER (OREGUN IKEJA)

Position: Case Worker (Undergraduate Trainee)

Interviewed and evaluated clients,including conducting safety and risk assessments

Maintained regular contact with clients,including visiting clients homes

Offered therapeutic services and crises intervention to emotionally disturbed children

Wrote reports and case summaries and compiled work records,including required statistics

I Taught them how they can be self-dependent after leaving the correctional center

I was in charge of vocational training e.g. making of beads, shoe making, crafts, etc.

I Counseled them and encouraged them to be of good behavior

I was their basketball coach

I took them to court and acted as their advocate in several appearances in court

Jan. 2013-Sept 2013 FAMILY WELFARE CENTRE (ALAUSA IKEJA)

Position: Case Worker (Undergraduate Trainee)

Settled disputes among couples or divorced couples who had issues.

I also made sure that the welfare of a child or children were considered in a broken home.

Visited court severally to make sure the judgments were done in favor of the child or children.

March 2009 – June 2011 LAZCO INTERNATIONAL SCIENTIFIC AND MEDICAL SUPPLIES (LISMS) (JIBOWU)

Position: Customer Care Agent

Demonstrated professional etiquette and manners while interfacing with customers which resulted in 30% improved feedback of customers.

Effectively managed and responded to calls for information without any complaints from callers.

SKILL

Effective teaching and motivational skills.

Proficient in the use of Microsoft Word, Excel and PowerPoint.

Excellent oral and writing communication skills.

Good team player and ability to multitask.

REFEREE

Mr Chidi Chukwurah +234**********

Contact this candidate