Sales Engineer

John Hemeon-McMahon

C: 508-***-**** • E: *********@*******.***

Highly accomplished professional combines mix of business expertise, marketing, technological, and sales to drive growth and profitability across multiple industries and sectors. Talent for assessing client needs and proposing effective solutions within time and budget parameters.

Highlights of Expertise:

Business / Systems Analysis

Business Intelligence Solutions

Data Warehousing / Integration

Relational Databases

Presentations & Demonstrations

Project Management

Relationship Building Techniques

Client Relationship Management

Disaster Recovery

Cross functional Team building

Technical Services & Support

Statistical Analysis

Vendor Relations

Channel Marketing

Professional Experience

KPIT InfoSystems – Novi, MI 2018-Present

Principal Consultant, Application Lifecycle Management

KPIT InfoSystems is a certified Worldwide Channel Partner reseller and consulting group for the PTC PLM and Integrity ALM/Agile suite of software products.

Responsibilities:

Responsible for daily admin, creating Viewsets, Charts, Queries, and Reports when needed

Integrating 3 party tools with Integrity i.e. Jira, MS Project, and MS Office applications

Responsible for training of new users in PTC Integrity (ALM), creating course content and delivery via classroom setting and WebEx.

Bluecat networks, Inc. – Toronto, CA 2016-2017

Professional Services Consultant

BlueCat is The Enterprise DNS Company™. Our software enables the centralization and automation of DNS services and the ability to leverage valuable DNS data for significantly increased visibility, control and compliance. The largest global enterprises trust BlueCat to provide the foundation for transformational strategies such as cloud, virtualization and security.

Responsibilities:

Design, integrate, test and deliver custom workflows, which allow customers to automate customers DNS and DHCP services.

Ability to build and conduct POCs.

Gather technical requirements from customers.

Function as a key technical resource in the development and implementation of the solution

Provide regular feedback to customers and company project teams on the progress and status of active projects.

Develop final reports for each project, capturing the solution design and system settings implemented

Assume leadership on engagements and work without direct supervision, interfacing with customer IT and business-function leaders

Provide critical feedback to Product Management and Engineering Teams

Key accomplishments/projects:

Highlights: Worked on some of the largest companies in the US, moving their networks to Bluecat. Both DHCP/DNS, and IPAM

MountainTop Software, INC – Baltimore, MD 2014-2016

Technical Support Engineer TSE

Mountaintop Software is a certified Channel Partner reseller and consulting group for the PTC Implementer and Integrity ALM/Agile suite of software products.

Responsibilities:

Responsible for responding to RFP's and technical requirements, scoping engagements and preparing SOW's.

Responsible for training of new users in PTC Integrity (ALM), creating course content and delivery via classroom setting and WebEx.

Parametric Technology Company PTC – Needham, MA 2012-2014

Customer Solutions Engineer CSE

PTC Integrity is an integrated systems and software lifecycle management platform spanning the disciplines of Requirements Management, Test Management, and Software Change and Configuration Management.

Responsibilities:

Sales Engineer supporting all Regional Sales Managers in the sale of an Enterprise Level Application Lifecycle Management (ALM) solution.

Assist Sales Managers in achieving or exceeding quotas by providing technical pre and post sales support to C level customers.

Responsible for responding to RFP's and technical requirements, scoping engagements and preparing SOW's, managing accounts post-sale, to drive new business, and evangelizing our solution at trade shows and via webinar presentations.

Evaluate and suggest products and service solutions in line with client needs and requirements while focusing on achieving the maximum business value for the client.

Effectively demonstrated and communicated the value of PTC Integrity in both on-site meetings and via WebEx sessions.

Responsible for training of new users in PTC Integrity (ALM), creating course content and delivery via classroom setting and WebEx

Key accomplishments/projects:

Highlights: Helped to close sales with several big companies, such as Carrier, Bose, and Covidien

Tremendous asset in securing high-value client accounts through superior sales and relationship building skills.

Greatly advanced organizational objectives by assisting Regional Sales Managers in exceeding overall regional quota.

Avariant Technology, Inc – Dennis, MA 2002-2012

Senior Consultant

Is a service provider that serves the needs of small business owners and professionals with today's leading technologies! My role was to work with clients in determining the service(s) that would best suit their needs

Lead the operation of the on-site professional services staff.

Identified new business development opportunities for future engagements and participated in the scoping and selling of additional professional services.

Pre-sales consultant tasked with analyzing customer requirements, providing proof-of-concept (POC), and drafting/reviewing proposals and responses to RFPs.

Key accomplishments/projects:

Highlights: Installed and configured SolarWinds Network monitoring software for a company that was having bandwidth/speed issues on the network (LAN/WAN). Installed and configured responders on each computer. Setup SMTP traps on each of the Cisco routers, Access Points, and Windows servers.

Designed and implemented network for Boston Acoustics, Peabody, MA. Including setup and installation of (6) NT servers, (2) Sun servers, and (1) HP-UX K9000 servers, Installation and configuration of 200 client workstations. Also designed and developed Disaster Recovery Plan for their environment.

Avolent, Inc – San Francisco, CA 2001-2002

Leading software application provider for Interactive, Self-Service, Electronic Billing and Payment solutions.

East Coast Systems Engineer (Pre-Sales)

Provided pre-sales business analysis, design and development, technical training, and post-sales technical support of business process and intelligence products. Served on sales team to perform onsite and Web-based presentations, standard and Proof of Concept demonstrations, trade shows, RFP’s, RFI’s, and RFQ’s. Assessed, defined, and reported customer needs to Product Management to extend product functionality. Developed trusted client relationships through the entire customer lifecycle. Initial scoping of implementation effort for product implementation. Provided post-sales business and project consulting on implementations.

Xerox Corp– Waltham, MA 1999-2001 Leading information technology and knowledge management solutions provider.

Systems Engineering Manager/ Senior Consultant (Pre-Sales)

As Engineering Manager, built and managed Business Solutions and Systems Integration teams composed of Network Engineers, Project Managers, and developers. Provided oversight of network and hardware development and deployment. Provided sales support, along with staff and resource scheduling and allocation. As Engineering Manager, managed entire project life cycle incorporating scope, quality, time, and budget. Submitted progress, financial, and status reports to Senior Management to support directives.

Key Projects and Accomplishments:

Highlights: Created High Availability Team (HA) environments, LAN/WAN, network security, UNIX to Windows interoperability, and Enterprise System Management.

Used NCD Wincenter client with MS Terminal Server to provide UNIX workstations users with access to all software programs running on Windows NT i.e. Word, Excel, and Lotus products. Eliminating the need for PC’s on user desks. At Bell Atlantic Northeast locations

Education and Credentials

Associated in Computer Science

National Radio Institute, Washington DC

BA, Business Management

Cork University (UCC), Cork City, Ireland

Certified Scrum Master (CSM)

cPrime Training, Burlington, MA

Technical Proficiencies

Technical Training:

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Professional (MCP)

Microsoft Certified Product Specialist (MCPS)

Sun sys admin certified, HP-UX sys admin certified

RedHat Linux, Debian

Checkpoint Firewall Security

Solarwinds Toolset for Network Troubleshooting, and Monitoring

HP Net Server Certified Professional

Certified Citrix WinFrame 1.6, MetaFrame 1.x, and Microsoft Terminal Server

Award of Excellence Internetworking Xyplex Bridge Routers

Compaq, Designing and Implementing Compaq Netelligent Networks

HP OpenView, CA Unicenter

Backup/Recovery, i.e. Backup Exec, Arcserve, Legato, Veritas

Novell 3.x, and 4.x

Certified Scrum Master (CSM)

BlueCat Advanced Certified Professional (BACP)

BlueCat Fundamentals Certified Professional (BFCP)

BlueCat Security and Advanced Configuration Certificate

Platforms:

HP-UX, Sun Solaris, Linux, Windows 2000, 2003, 2008, and 2012 server and other popular operating systems. i.e. XP, Vista, Win7. and Win10

Tools:

C++, C, Oracle, SQL Server, Informix, Apigee, Postgres, My Sql, XML/XSLT, Java/J2EE, JavaScript, COBOL, Documentum, CSV, Eclipse, MS Visual Studio, MS Office Suite / MS Project / Visio, GIMP, Kino, OpenOffice, Backup/Recovery Software: Veritas HA suite, BackupExec, Legato, and Arcserve, SolarWinds Toolset CA Unicenter, HP OpenView.

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