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Customer Service Manager

Location:
Secunderabad, Telangana, India
Posted:
June 22, 2019

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Resume:

Curriculum

Vitae

LAURETTA MARYANN MURRAY

PERSONAL DETAILS

Name : Lauretta Maryann Murray

Date of birth : 7th June 1981

Martial status : Married

Children : 1 Son (11 years old)

Telephone Mb. : Mb : +91-720**-*****

Email : ac9n12@r.postjobfree.com

Passport No : M5520492

PERSONAL ATTRIBUTES

Conscientious, reliable and motivated

Able to work as a co-operative and proactive team member and equally confident working independently

Commitment to professional growth and development

Take pride in a high standard of work keeping in mind that deadlines have to be met.

Confident team player.

Communicational skills – excellent (speak only English)

Computer skills – intermediate, if not over.

Trustworthy, honest, and sensitive with confidential information

Ability to work unsupervised

HIGHLIGHTS OF SKILLS AND EXPERIENCE

Teacher and Center Head.

Personal Assistant to General Manager, Administration Manager, HR Manager

Exceptional organization and time management skills

Great team player and can also work independently, if necessary

Experience in liaising with managers, staff, suppliers and customers

Strong analytical skills

Great understanding of Microsoft word, excel, power point, and office suite

Pay strong attention to detail

Experience in generating reports

Face to face / telephonic rapport with suppliers and customers.

Art and Craft.

QUALIFICATIONS

Art and Craft Training Course

Pre Primary Teachers Training Course (P.P.T.T.C).

Senior Secondary School Certificate.

Secondary School Certificate

Added knowledge

Software Proficiency:-

Operating Systems : Windows 95,2007

Package : Ms-Word, Excel, Power Point

SUMMARY OF PROFESSIONAL EXPERIENCE

I nearly have 15years experience in administration and teaching, with a good grasp of the English language.

I have an absolute passion for teaching. My key priority is my leadership and communication skills, along with a commitment to reflective practice and an ability to follow children's interests through development. I pride myself as an early childhood professionals with the ability to provide learning environments where children are valued and recognized and as an effective contributors to their own learning and development.

Besides, my teaching experience, I have a vast knowledge in administrative support and customer service and have a thorough understanding of the principles of customer service along with an approachable manner, which has enabled me to have an excellent rapport with managers, customers and fellow co-workers. I have a wealth of office experience, as well.

EMPLOYMENT HISTORY

23rd June 2010 – June 2011 for Bachpan A Play School

Kindergarten Teacher.

June 2011 till date for Bachpan A Play School

Center Head.

Responsibilities:

Committed to the growth of the preschool.

Managing and retention of teachers and other staff.

Parent Satisfaction- interaction and coordination with parents on an on-going basis.

Responsible for managing overall functioning of the pre-school - Safety, Hygiene, kids Learning and Development, Parent Satisfaction, School Administration.

General administration and curriculum/program development.

Assist the company in marketing and business development.

Overall in charge of the centre

June 1997 – March 1999 JOHNSON GRAMMAR SCHOOL(ICSE)

Teacher

Responsibilities:

Assistant teacher for Pre-Primary Classes.

Art and Craft Teacher for Pre-Primary Classes.

Other work experience as an Office executive

Dec 2008 – June 2010 for BUTTER CUPS Boutique

Showroom Manager / Executive Secretary.

Responsibilities:

Providing weekly, bi-weekly and monthly Stock reports.

Handling the Air/Rail/Road Travel and Hotel Accommodation for Personal booking.

Managing MIS and billing settlement of all Vendors.

Handling petty cash accounts.

Handling the General Administration

Maintaining courier register

Coordinating with Customers

June 2008 – Nov 2008 FXLABS STUDIOS PVT LTD

(Transferred from Applabs to FXLabs).

HR Executive/Administration/Executive Secretary

Responsibilities:

Providing weekly, bi-weekly and monthly Attendance reports.

Handling all the agreements of the Company.

Updating the HR Employee File and the Leave Records.

Managing MIS and billing settlement of all Vendors.

March 07 – June 08 APPLABS Technologies

HR Executive – Resource Management

Responsibilities:

Providing weekly, bi-weekly and monthly reports to Delivery on Bench Allocation

Preparing analysis on the Workstations

July 05 – Feb 07 LERA TECHNOLOGIES PVT LTD.

Front Office Executive / HR Coordinator / Secretary

Responsibilities:

Maintaining the Official calls and Personal call on Excel Sheet.

Coordinating with the HR Dept as well as the Admin Dept.

March 2002 – Sep 2004 FIRST FLIGHT COURIERS

Front Office Executive / Customer Service Executive

Responsibilities:

Booking Document and Parcels be delivered to different States and Countries.

Tracking of documents and parcels, dispatched and incoming on the Website.

Data entry of the International document and parcels

Informing customers about their document and parcels.

Maintaining registers of the documents and parcels.

Coordinating with Admin Dept

Sai Krishna Arcade, Flat No: 104, Kakateeya Nagar, Neredmet, Hyderabad – 500056. Telengana, INDIA



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