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Manager Front Office

Rustenburg, North West, South Africa
June 22, 2019

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Name: Boitumelo Brunnette

Surname: Zwane

Date Of Birth: 6 February 1993

Id No: 930**********

Residential Address: Rustenburg East Ends

Buiten Street House no 56B


Postal Address: P O Box 5080



Gender: Female

Cell No: 078*******/ 073*******


Home Language: Setswana

Other: English, Afrikaans, Sepedi, Zulu, Xhosa


School Attended: Hoer Skool Frikkie Meyer

Highest Grade Passed: Grade 12

Year Obtained: 2010


Name of College: Damelin

Business College

Name of Course: ICDL

(International Computer Drivers


Year Obtained: 2012

Work Experience

Name of Company: Shepherd's Tree Game Lodge (5 Star)

Position Held: Front Office Assistant Manager

Dates of Employment: March 2016

Reason for leaving: Got another Job

Name of Company: Shepherds Tree Game Lodge (5 Star)

Position Held: Front Office Manager

Dates of Employment: November 2017

Reason for Leaving: Got another Job


Welcoming guests to the lodge in a polite, friendly and helpful manner

Dealing with check in and check out using apex(lodge system)

Cashiering payments in a form of cash or credit card

Daily cashiering

Answering telephones inquiries promptly & professionally transferring calls on

Being a point of contact for guests should they have any queries

Arranging for brief tours of the lodge rooms and facilities

Dealing with and resolving customers complains

Compiling function sheets

Managing group bookings for conferencing

Completing the night auditing procedures with accuracy and attention to details

Maximize sales revenues through up selling and marketing programmes

Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end of every shift

Compiling month end reports

Hosting site inspections

Following up on Debtors, updating and sending monthly statement

Creating reservations

Allocating daily duties

Overseeing front office department

Monthly rooster

Sending tax invoices to agents


Check in groups and charge group accounts

Skills And Knowledge Developed

Excellent Skills and Knowledge of Ms Word, Ms Excel, Ms Power Point, Ms Outlook

Fast Typer

Good communication, organizing and planning skills

Knowledge of APEX

Knowledge of Pastel

Knowledge of Booking.Com Extranet

Knowledge of Expedia Extranet

Knowledge of Agoda Extranet

Team player

Training the Junior Staff Member

Computer literacy

Having a professional manner with an emphasis on Hospitality and guest service

Calm, efficient and organized

Friendly with clear spoken English

Ability to think logically without being told to do so.

Name of Company: Cartrack

Position Held: Branch Administrator

Dates of Employment: November 2017

Reason for leaving: Still working at Company


Answering the phone and transferring calls to the relevant people

Capturing contracts on the CAMS system (Company System)

Scanning and attachments of contracts


Admin duties

Data Capturing

Scheduling Fitments for Technicians and allocation Job Cards to their Names


Name: Tafadzwa Manyowa

Company: Shepherds Tree Game Lodge

Relationship: Assistant GM

Contact Number: 087*******

Name: Johan Esterhuizen

Company: Shepherds Tree Game Lodge

Relationship: General Manager

Contact Number: 087-***-****

Name: Khumo Mogale

Company: Shepherds Tree Game Lodge

Relationship: Head of Department

Contact Number: 087*******

Name: Christo Johnson

Company: Cartrack

Relationship: Branch-Manager

Contact Number: 014*******


A courageous, polite and well-spoken Branch Administrator.

Competent and efficient.

Organized with strong team spirit.

Deadline driven

Passionate about service excellent

Client focussed.

Helpful and approachable

Commercially minded

Skilled in promoting hotel facilities and maximize sales opportunities

A quick learner who can absorb new ideas

Communicates clearly and effectively

Find solutions to meet the Client needs.

Keen to find a suitable position within an organization where I would be able

to increase work experience and develop my abilities.

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