Sachin S. Rawat email@example.com
Objective: I serve at the nexus of sales engineering, customer success, product management, and engineering management, and am looking for a role that demands a high degree of detail orientation, extreme customer and deadline focus, and ability to manage complex customer and team dynamics.
Omniscience - Director of Engineering Operations Palo Alto, CA, 2016 - Present Omniscience helps leading banks and insurers with underwriting automation, capital management, and regulatory compliance using Brute Force AI.
Managed a team of engineers and data scientists that use proprietary machine learning and OCR techniques to automate data ingestion and decision making for Fortune 250 companies.
Brought order and structure to chaotic startup operations, improved employee engagement and retention, increased speed of development and adherence to release schedules.
Structured complex customer projects and managed customer relationships with major global customers. BTI Wireless - Senior Application Sales Engineer / Senior Product Manager Cypress, CA, 2014 - 2016 BTI Wireless is a global leader in Distributed Antenna Systems (DAS) for extending network coverage and capacity. Customers include wireless carriers, subway/metro rail operators, and large global enterprises.
Led planning, implementation, development, quality assurance, and standardization for BTI’s SaaS software and hardware System Releases, coordinating efforts globally with US and China development teams.
Managed functional specifications and requirements for software and hardware product proposals, with product roadmaps for successful rollouts of deliverables.
Managed operations, proposal preparations, RFP responses, customer specific release notes, and product bulletins.
Point of contact for N. America customer related IT software and hardware specifications, requirements, and support. TechnoCom / LocationSmart - Manager of Systems Engineering Carlsbad, CA, 2007 - 2014 TechnoCom is a leading provider of solutions for E911 Location Based Services and FCC compliance. The LocationSmart division provides a cross-carrier location and messaging platform, with a US footprint of over 360 million devices.
Enabled customers to manage their wireless location infrastructures, reduce capital and operating costs, increase productivity, and deploy new revenue-generating services.
Established excellent customer relationships by being primary point of contact, developing and implementing key products for customers to improve system efficiency and maintain customer business year after year.
Managed successful product rollouts, on time, across various product lines and customers (Sprint, ATT, VZW, Alltel).
P&L responsibility and engineering management for various UX/UI software and hardware products including proposal development, pricing, functional specification, authorship, architecture, product development, data analytics, quality assurance, systems and application sales engineering, customer success management, and field deployment.
Managed operations, customer relationships, business development, project management, and product management. Actix, Inc. - Product Support Engineer Reston, VA, 2006 - 2007
Training, technical support, escalation management, trial support, product customization, and licensing solutions for Actix Analyzer and CellOpt to all major US carriers (CDMA 1x/EVDO/RevA, iDEN, GSM/GPRS, and UMTS). MobileNet Services - RF Engineer Irvine, CA, 2004 - 2006
For Nortel Networks, managed RF engineering team for field data acquisition, data surgery, and data analytics.
For Telephia, Anomaly Detection on combined field data creating geospatial comparisons of US carrier n/w coverage.
For Verizon, Neighbor List Tuning for cell site configuration/deployment and troubleshooting inter-vendor hard handoff and inter-system soft handoff optimization. Crescendant - Software Engineer Mountain View, CA, 2004
For Hewlett Packard’s high growth ecommerce business with > $1b in revenue, managed log analytics and reporting, system engineering, and service request management. MS EE, Ohio University, March 2004
BE EE, University of Mumbai, May 2000