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Clinical Pharmacy Customer Service

June 17, 2019

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Jeremy L. Essig

**** **** **** **** *****

Glen Allen, VA 23060

Phone: 804-***-**** ● Email: Pharmacist License Number 020*******


Highly motivated pharmacist with 10 years’ experience in the Inpatient and Outpatient settings. Seeking a position to use my extensive organizational, management and clinical experience to provide oversight of pharmacy operations and personnel while providing excellent care to patients. EDUCATION AND TRAINING

Doctorate of Pharmacy: Virginia Commonwealth University - Richmond, VA, 2009 Graduate KEY SKILLS

Excellent interpersonal skills

Effectively lead by example for safer and more efficient practices

Ability to provide quality education to patients and technicians in a clear and concise manner

Developed organizational and time management skills with attention to detail

Proven ability to foster positive communication and teamwork

Experienced in creating a structured work environment to maximize productivity while maintaining optimal patient care


Lead Pharmacist, Augusta Infusion Center

UVA Medical Center, Fishersville, VA Jan 2019 – May 2019

Verification and oversight for the preparation and inventory management of IV and oral outpatient medications, including specialty care, patient-own meds and immunological drug therapies

Developed an easy-to-use, guideline-based, database system to effectively and efficiently evaluate the overall clinical status of patients

Managed large patient drug regimens in the clinical (EPIC/Beacon) systems, including the development of desensitization protocols improving patient toleration

Established close professional relationships with physicians and nursing to effectively resolve issues during drug utilization review, reducing adverse events and optimizing drug regimens

Created evidence-based guidance documents for improved nursing and provider education on the different types and treatment options for IV infusion/extravasation reactions Pharmacist and Intern, Inpatient/Outpatient Hospital-Research VCU Health, Richmond, VA May 2007 – Jan 2019

Improved and streamlined policies and procedures as research volume and complexity demands increased improving flow and accountability

Clinical patient assessments including IV and oral FDA approved and emerging therapies

Developed logistical drug plans with financial (340b & WAC) plan assessments for research protocols within the hospital

Interpretation, implementation and adherence of USP 795/797/800 compounding guidelines including the development of USP easy to read references

Managed patients’ investigational drug plans in the clinical (Cerner) system Staff Pharmacist, Walmart Pharmacy, Gordonsville, VA March 2017 – July 2018

Team of 3 Pharmacists working to achieve a team-approach to salvage the existing pharmacy beginning in 2017

28% increase in productivity in 6 months by implementing our team approach

Developed positive feedback and clear work expectations with pharmacy staff to improve employee engagement and positive pharmacy experiences for patients

Established pharmacist-patient relationships that developed into a practice model that achieved strong trust and improved personalized patient care

Staff Pharmacist and Intern, CVS Pharmacy, Richmond, VA November 2004-January 2017

Motivated and educated pharmacy staff with scenario training to develop outstanding patient care skills with an underlying understanding of the importance of positive customer service

Provided clinical expertise to our customers to find the best solutions for effective and safe medication use for improved overall health benefits

Managed and initiated professional developmental goals for pharmacy staff to improve employee engagement and pharmacy workflow

Established strong professional relationships with patients, other healthcare professionals, and insurance representatives through excellent customer service skills VOLUNTEER WORK

Virginia Board of Health Professions: Henrico Medical Reserve Corps (MRC)

- Participated in community outreach flu shot clinics serving lower income communities

- Helped to organize and participated in community awareness events

- Part of a volunteer force trained for participation in FEMA coordinated emergency events CURRENT CERTIFICATES

American Heart Association: BLS (scheduled for ACLS)

APhA Immunization Certification

ACPE: Anticoagulation Management Certificate Program

ACPE: Diabetes Therapy Management Certificate Program

ACPE: Medication Therapy Management Certificate Program

VCU: Dangerous Goods Handling Training Certificate AFFILIATIONS

American College of Clinical Pharmacy (ACCP): Member

Virginia Society of Health-System Pharmacists (VSHP): Member

Hematology/Oncology Pharmacy Association (HOPA): Member

US Navy: Third Class Petty Officer (E-4) with honorable service (1991-1995)

Crossover Ministries Clinic Pharmacy: Volunteer

References Upon Request

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